Beth A. Olson, Mba Email & Phone Number

Mesa, Az

Chief operating officer of a nonprofit professional organization for practicing forensic toxicologists and those interested in the discipline for for the purpose of promoting and developing the field of forensic toxicology.

Mesa, Az

The Downtown Mesa Association is a private, non-profit organization dedicated to the beneficial economic growth and business development of downtown Mesa, the cityʼs central business district and original square-mile townsite. We accomplish this through policy development, advocacy, and program management functions conducted on behalf of downtown property and business owners, and in cooperation with public and other private-sector partners.

Tempe, Arizona

• As chief administrative officer of 450-family congregation, manage the organization’s core functions in Administration, Finance, Communication and Development• Supervise financial management including spearheading budget process and oversight; financial statement preparation; and administration of fundraising campaigns• Restructured all finance office procedures to optimize efficiency, including implementation of new accounting and payroll software• Redefined administrative staff functions to meet the needs of the organization, and recruited highly skilled and qualified staff to fill these new roles• Revamped employee performance review process, including implementing 360 degree evaluation, and developing goal setting and milestone accountability procedures• Facilitate constant improvement of member experience, including redefining organization’s customer service strategy; and transitioning to automated and web-based systems for member transactions• Create an environment where customer service is the primary focus through training and modeling excellent communication and customer service skills• Develop positive and productive relationships with all members of the Board of Trustees, including assisting with Board recruitment and retention• Enlist volunteers for a variety of short-term and long-term duties, including developing a workforce of volunteers to serve as receptionists during office hours, and create an environment where volunteers feel valued and engaged• Lead staff and committee meetings and regularly prepare presentations for small and large groups• Manage all aspects of organizational communications, including website, social media, newsletters, e-mail campaigns, press releases, advertising, and professional communications• Responsible for all aspects of facility management, including supervising staff, overseeing building repair and maintenance, managing building improvement projects, and negotiating with renters and vendors

Tempe, Az

• Oversight of three education programs (Academy, Field Trip and School Tour) that generated more than 30 percent of the revenue in the company’s annual $2.5 million budget• Managed a staff of more than 30 teaching artists and education professionals, including training, mentoring and evaluating performance• Increased the revenue of the Academy program by more than 100 percent in three years by strategically penetrating new markets, including creating programs for the very young and engaging customers in the wider community • Created marked growth in revenue, size and scope of the Academy program, including tripling enrollment from 500 to 1,500 students, during the recession, when competitors were facing significant declines• Served as a key member of the Executive Strategic Planning Committee through a three-year strategic planning process that resulted in the development and implementation of a new project-based business model utilizing cross functional teams, as well as serving as a leader on several teams through the implementation process, and mentoring new team leaders• Instrumental in the execution of small- and large-scope projects outside of my own department, including developing a comprehensive communications plan for internal stakeholders, assisting in planning large-scale events and planning team-building activities for employees• Facilitated consistent improvement in education programs by redesigning processes for efficiency, including online registration, cross-training teaching artists, and creating written procedures for routine activities

Phoenix, Arizona Area

• Wrote and edited news and feature stories, and held primary responsibility for business content• Created a new education section of the newspaper and developed partnerships with local parochial and religious schools, as well as education leaders in the community• Communicated effectively with external sources, including business and community leaders, authors, public figures and educators

Mba, Leadership

• Strategic Management • Organizational Leadership • Organizational Theory and Behavior • Leadership Academy • Becoming Leaders Who Matter.

Bachelor Of Arts In Secondary Education, English

Education record