Beth Davis, Pmp, Acp Email & Phone Number

Chapel Hill, Nc, Us

San Jose, Ca, Us

I hold a crucial role in the planning, execution, and delivery of complex, network projects within our Customer Experience organization for our largest and most visible accounts with my main focus being on our financials. I am responsible for coordinating and managing multiple projects to ensure that they align with the customer's goals and objectives. I am highly engaged with a natural curiosity to fully understand the customer’s business drivers and pain points, while defining project scope, objectives, and timelines. I roll these into monthly and quarterly business reviews to ensure our goals remain aligned and touchpoints for risk identification and mitigation planning. I have managed subscription services to setting up and managing a global, 5-year, 5800 device lifecycle refresh during a global pandemic for one of our largest financial customers. This project had high executive stakeholder visibility and received kudos from both the customer stakeholders as well as at the Cisco VP levels. I am currently managing the customer success value metrics for a 5-year services contract for our largest energy customer to ensure they see savings of over $50M through our services.I build highly impacting, partnering and collaborative relationships at all levels of the customer organization and within my project teams. I work closely with cross-functional teams, including our engineers, account team, partners. I'm a collaborative leader who knows there is no "I" in TEAM. I care about my teams and build morale with fun and reward accordingly. I bring success with my personable, collaborative leadership style. I act as a bridge between technical teams and non-technical stakeholders. I ensure that everyone involved has a clear understanding of project goals, progress, and potential challenges. I am cognizant of where the team spends their time (which equals $) and plan communications accordingly.

San Jose, Ca, Us

My role as a Services Manager involves not only managing teams and projects but also driving continuous improvement and delivering exceptional service to my financial clients. I focus on customer relationships, delivery excellence, and process efficiency to demonstrate my leadership and commitment to success.1. Customer Relationship Management: I play a crucial role in managing customer relationships, engaging in collective conversations with customers at both mid and executive management levels. By fostering strong relationships and understanding customer needs, I contribute to delivering excellence in service.2. Delivery Excellence: Focus on delivery excellence ensures that projects are completed to the highest standards. By working closely with my teams and engaging with customers, I ensure that deliverables meet expectations and address customer requirements.3. Process Improvement: I demonstrate leadership in driving process improvements within my teams. By envisioning and implementing enhancements, I have successfully refined processes, resulting in increased efficiencies. The 25% decrease in process time relects of my commitment to streamlining operations and enhancing productivity.4. Productivity and Customer Satisfaction: My efforts in process improvement directly contribute to increased productivity and customer satisfaction. By delivering projects more efficiently and effectively, I enhance the overall service experience for my financial clients, further solidifying customer relationships and loyalty.

San Jose, Ca, Us

I played a pivotal role in nurturing and guiding early-career individuals through a structured program. This role filled a passion of shaping the early careers of individuals and ensuring the success of developmental programs. 1. Leadership in Early-Career Development: Trusted leader for the cohort participating in the 9-week Early in Career New Hire Program. My leadership ensured that participants received effective guidance and support, resulting in a remarkable 100% graduation rate. This achievement reflects my ability to inspire and empower individuals to succeed in their early careers.2. Event Coordination and Management: Demonstrated exceptional organizational skills by leading a team of 60 candidates and 80 interviewers over a 3-day period. My responsibilities encompassed all project phases, including recruiting, scheduling, coordination, and logistics management. From candidate identification to graduation, I oversaw the entire process, ensuring its smooth execution and success.3. Team Building and Management: I effectively built and led a large team of candidates and interviewers, fostering collaboration and synergy among team members. My leadership ensures that everyone is aligned with the program's goals and objectives, contributing to the overall success of the initiative.4. Strategic Planning and Execution: My strategic approach to program management enabled planning and execution at each phase of the project with precision. By carefully coordinating recruiting efforts, scheduling activities, and managing logistics and training partners, I ensured that the program ran seamlessly and achieved its intended outcomes.5. Outcome-Oriented Approach: My focus on achieving tangible outcomes, such as a 100% graduation rate and successful event execution, demonstrates my commitment to excellence. I prioritize the success and development of program participants, driving positive results and fostering a culture of continuous improvement.

San Jose, Ca, Us

Testing project manager responsible for planning, executing, controlling, and closing testing projects for one of our largest financial accounts. This role requires strong project management skills, effective communication and collaboration abilities, with a focus on delivering high-quality testing outcomes that meet the needs of both internal and external stakeholders.1. Project Planning: As the first project manager for this new group at the time, I was in charge of developing comprehensive runbooks for the organization. I developed specific project plans including defining project scope, objectives, timelines, and resource requirements for testing initiatives for two of our premier financial accounts. 2. Execution: Ensuring that activities were carried out according to plan and that testing milestones were achieved on time and within budget. This involved coordination with account and Advanced Services teams, customer stakeholders, and ECATS engineers to allocate resources and resolve any issues that arise during testing.3. Control: Maintained control over testing activities to ensure adherence to project plans and quality standards. This included monitoring progress, tracking key metrics, and implementing corrective actions as needed to address deviations from the plan.4. Closing: Oversight of the formal closure process, ensuring that all deliverables have been successfully met and that any outstanding issues or risks have been addressed. This involved conducting post-project reviews to capture lessons learned and identify areas for improvement.5. Risk Management: Identification, assessment, and mitigation of risks associated with testing projects, working proactively to minimize potential disruptions and ensure project success. Anticipated potential challenges and development of contingency plans to address those challenged.

San Jose, Ca, Us

Ensured the successful planning, execution, control, and closure of networking projects for some of our most strategic customers. Received the FY07 Director's Award for outstanding support.1. Project Planning: Development of comprehensive project plans that outline scope, objectives, timelines, resources, and deliverables. Collaborated with stakeholders to understand their requirements and align project goals with their needs.2. Execution: Oversight of the implementation of networking projects, ensuring that activities were carried out according to plan and milestones achieved on time and within budget. This involved coordinating with cross-functional teams, managing resources, and resolving issues or obstacles that arose during project execution.3. Control: Maintained project activity control throughout the project lifecycle to ensure adherence to the project plan and quality standards. This included monitoring progress, tracking key performance indicators, and implementing corrective actions as needed to keep the project on track.4. Closure: Oversight of the formal closure process, ensuring that all deliverables have been successfully met and that the project met customer expectations. Included conducting post-project reviews, capturing lessons learned, and transitioning project deliverables to the customer or support teams.5. Stakeholder Management: Served as the primary point of contact for stakeholders, including customers, internal teams, and partners throughout the project lifecycle. Provided regular updates on project status, addressed stakeholder concerns, and managed expectations to ensure customer satisfaction.6. Risk Management: Included identifying, assessing, and mitigating risks associated with networking projects, proactively addressing potential challenges to minimize disruptions and ensure project success. Development of risk mitigation strategies, contingency plans, and risk communication protocols.

San Jose, Ca, Us

Liaison between customers and Cisco High-Touch Technical Support support engineers to ensure effective communication, problem resolution, and customer satisfaction. Focus on building strong relationships with customers, facilitating effective communication, collaboration, and driving continuous improvement in support processes to enhance customer satisfaction and success.1. Collaboration and Communication: Served as a bridge between the customer and Cisco HTTS support team, fostering collaboration and ensured that communication flows smoothly between both parties. Actively engaged with both internal and external stakeholders to understand their needs, concerns, and expectations.2. Issue Reporting and Tracking: Responsible for reporting and tracking customer issues, ensuring that they are addressed promptly and effectively by the HTTS support team. Included logging tickets, monitoring progress, and providing updates to the customer on the status of their inquiries or concerns.3. Data Analysis and Presentation: Analyzed data and trends related to customer issues, identifying patterns and insights that can inform decision-making and improve support processes. Presented information to the customer in a clear and actionable manner, helping them understand the root causes of their issues and potential solutions.4. Training and Knowledge Sharing: Facilitated training sessions and knowledge sharing initiatives to empower customers with the skills and information they need to troubleshoot and resolve issues independently. Included organizing workshops, creating educational materials, and providing ongoing support and guidance to customers as needed.5. Customer Advocacy: Advocated for the customer within the Cisco HTTS support team, ensuring that their needs and priorities are understood and addressed effectively. This may involve escalating issues, providing feedback on support processes, and advocating for changes or improvements to better serve customer needs.

San Jose, Ca, Us

As an Inside Sales Support professional for five Account Managers, my role was essential in providing seamless support to both the sales team and customer. 1. Quoting and Configuration: Responsible for generating accurate quotes and configurations based on customer requirements and product offerings. Uncovered a $70K opportunity and three time winner of the “Top Dog” award for sales opportunities.2. Expediting Orders: Expediting orders to ensure timely delivery of products and services to customers. This included coordinating with internal departments including logistics, manufacturing, or procurement to prioritize orders and resolve any issues during the fulfillment process.3. Customer Support: Addressed customer inquiries, concerns, and requests in a timely and professional manner, striving to exceed their expectations and ensure a positive experience. This included troubleshooting product issues, providing product information, or assisting with order status inquiries.4. Relationship Management: Developed and maintained close working relationships with purchasing contacts within the assigned accounts. Building rapport and understanding their specific needs and preferences to provide personalized support and anticipate future requirements, fostering long-term customer loyalty and satisfaction.5. Collaboration with Account Managers: Worked closely with the Account Managers to support their sales efforts and contribute to the overall success of the accounts. Included participating in sales meetings, providing insights into customer requirements, and coordinating efforts to meet sales targets and objectives.6. Process Improvement: Continuously identified opportunities for process improvement is key to enhancing efficiency and effectiveness in your role. Proactively sought feedback from both internal stakeholders and customers to identify areas for optimization and implement solutions to streamline workflows and enhance customer satisfaction.

Armonk, New York, Ny, Us

Promotions Coordinator responsible for nationwide rebate program and Americas Marketing for all IBM employees.1. Development and Execution of Holiday Promotions:o Assisted with conceptualizing and executing holiday promotions, including developing marketing mix strategies, channel strategies, and conducting competitive analyses.o Generating and maintaining relationships with corporate sponsors to ensure the success of promotional programs.2. Rebate Management and Customer Service:o Provided final resolution on problem rebates and manage all customer service issues related to rebates and marketing programs.o Transitioned over 1000 rebate cases from one fulfillment center to another, resolving all outstanding cases in less than 8 weeks, and improving rebate processing time from an average of 8 weeks to just 9 days.3. Catalog Management and Distribution:o Established product list for the Owner Privileges catalog, which was distributed to over 1 million households.4. Budget Management:o Managed a budget of $2.1 million for rebate funding, demonstrating ability to effectively allocate financial resources and ensure cost-effective program management.5. Accolades and Recognition:o Received continued accolades from managers for outstanding support and contributions6. Compliance and Controls Assessment:o Assumed additional responsibilities for the Semiannual Controls Assessment, which measures compliance with IBM Business Control Guidelines. This highlights my commitment to maintaining high standards of compliance and governance within the organization.7. Database Management:o Maintained and posted rebate, product, and marketing information for a worldwide database, ensuring accurate and up-to-date information was readily available to stakeholders.

Armonk, New York, Ny, Us

As an Inbound Call Center representative for IBM's Consumer line of computers, I developed and held a strong track record of sales excellence, leadership, and customer-focused initiatives. I drive results, exceed expectations, and make valuable contributions to the success of any organization.1. Sales Performance:o Consistently demonstrated outstanding sales performance, consistently ranking in the top third percentile of the sales floor.o Sales exceeded $1.4 million in 1997, showcasing my ability to drive revenue and achieve sales targets.o In December 1996, I earned the highest billed revenue among all representatives, with sales exceeding $200,000. 2. Recognition and Awards:o Awarded MVP (Most Valuable Player) multiple times for exceptional performance, demonstrating your consistent dedication and contribution to the team.o MVP awards for December 1996, March 1997, June 1997, and November 1997 highlight your sustained excellence and impact on the organization.3. Program Management:o As the North American Marketing Rebate Program Manager, I was responsible for managing the rebate program, ensuring its effectiveness and success.o This role involved developing and implementing rebate strategies, coordinating with various stakeholders, and monitoring program performance.