Beth Baumhoer Email & Phone Number

Medina, OH

Formerly Hygia Health Services, Inc.

• Managed assigned accounts around the country, representing 57% of all total account revenue for Hygia Health Services.
• Supervised customer services representatives through out my assigned region
• Maintained strong relationships with customer contacts, coordinating and executing implementations, staff in-servicing and business reviews.
• Managed account compliance to achieve revenue and savings goals, expanding business through product additions.
• Transitioned all 150 Hygia Health Services accounts to the Stryker branding after the acquisition
• Retained more business consistently than other Customer Service Managers

Formerly Hygia Health Services, Inc.

• Created the organizational structure for the existing customer service department
• Managed 150+ accounts and directed 50 customer services representatives across the country
• Created the training for all new customer service representatives
• Created two annually run in-servicing programs to ensure that customers were completely re-inserviced twice per year

Formerly Hygia Health Services, Inc.

• Managed compliance, savings and revenue goals for the customer
• Serviced the account bi-weekly
• Trained hospital staff regularly

• Supported the needs of the Regional Director of LifeTeen for a region consisting of 200 parish youth ministers in fifteen states.
• Communicated by phone and email to the parishes in our region as requested by the Regional Director.
• Supported the Regional Director in planning and executing training for regional parishes on the LifeTeen model.
• Coordinated and executed a trip to World Youth day for 9 parishes and 216 participants.