Beth Berlin Email & Phone Number

United States

Warren, MI

• Overhauled the Training Coordinator position from an on-demand, reactive, teller training role to a pro-active, dynamic department, supporting all teams within the credit union.
• Served as the Lead Subject Matter Expert during a massive core system conversion. Successfully anticipated gaps and solutions during the transition from the existing system (DNA) to the new system (Episys).
• Member of the Member Advocacy Committee. This committee is selected by the executive team to review and decide member complaints.

• Developed and executed training plans, tracking and reporting progress of implementation to management.
• Subject matter expert (SME) for customer service needs during implementation of corporate initiatives, including product upgrades.
• Skilled at collecting, interpreting and presenting information to trainees in the format best suited for results; exceptional ability of filtering content for each audience or customer.
• Trained customers and employees on all applications offered by Flagstar Bank at both the introductory and advanced level; applications include the Microsoft Suite of applications, our front-end loan origination.
• Created user-friendly, yet thorough training classes and materials to meet the changing needs of our users; utilizing such mediums as: live classroom training, live internet classes, recorded internet classes, on-site.
• BETA tested newly acquired or developed applications and worked directly with developers to correct inadequacies.

• Training Specialist & Technical Writer / Assistant Vice President
• Identified training needs and developed courses for internal and external users of debit and credit card products, utilizing various interactive delivery mediums (on-line tutorials, on-line classrooms, CD-ROM, video.
• Presented a wide-range of instructional courses to all levels of users, including product training, systems/technology use, sales development, and performance & quality improvement. Application training includes: MS.
• Conceptualized and worked with developers to create an online orientation training site for internal users, as well as an Internet product site for external users
• Created the division’s technical documentation such as user guides, manuals, quick reference guides, press releases, and product data sheets during the last five years

• Responsible for the enhancement and implementation of Merchant Bankcard products, including the preparation of system specifications, documentation, and operating procedures.
• Performed comprehensive testing and certification programs to ensure product/service integrity and compliance with Visa®/MasterCard® and bank audit standards.
• Obtained a thorough knowledge of Bank One’s card delivery system and provided technical support/consulting to clients.

Bachelor Of Arts (B.A.), History And Business Law

Activities and Societies: Alpha Xi Delta Sorority

Master Of Education - Med, Secondary Education And Teaching