Beth Boen, Founder Of She Leads Group Email & Phone Number

As founder of SHE Leads Group and The VOICE Customer Service Training, I love helping people build long-term, loyal relationships. Relationships that produce quality connections that can lead to lifetime customers and referral partners who will provide endless referrals. Both of my businesses allow me to do that.I used to talk to people about the best job I ever had. I was the Marketing and Promotions Manager for a local newspaper back in Illinois. I was the community liaison for the newspaper. I was required to go to networking events, belong to service clubs and chambers, support the community through evaluating sponsorship opportunities presented to the newspaper. I was very active in the community and connected people. Relationships and connecting was the name of the game. I LOVED it and I was great at it! It was my dream job and felt more like a hobby than a job.Now I have my dream job again! Both my businesses allow me to teach businesses how to be successful in any kind of business relationship. I bring together more than 35 years of sales, marketing and customer service experience to provide SHE Leads Group members practical training.If you are eager to learn how to thrive at referral marketing, sales, customer service, and a variety of other business development topics, SHE Leads Group is a place where you can feel welcome and build your business.

Littleton, Co, Us

We're on a mission at The VOICE Customer Experience: to restore the lost art of providing positive customer experiences and turn the tide on poor customer service becoming the norm! How do we do this? First, we start with looking at all the customer touchpoints on the customer journey map. We identify recommendations for improvement. Additionally, we can provide secret shopper services to evaluate customer interactions. If necessary, we can provide engaging, fun and customized customer service training and consulting services that can add thousands to your organization's bottom line.I want businesses to be successful at engaging their customers - every step along the customer journey. Making each customer interaction a positive one will produce long-term, loyal customers who will provide endless referrals.Check out our website at www.TheVoiceCST.com.

Us

I left the corporate world to start CreativeXchange Marketing and The VOICE Customer Service Training in 2005. I rebranded both these businesses into The Voice Customer Experience. My focus is working with businesses to grow sales and have more effective and cost efficient sales and marketing strategies and tactics. I provide high-level, strategic thinking and strategic marketing plans. I also provide sales, marketing, and customer service training to companies who have staff working in these roles. My goal is to increase the profits of our clients.ACCOMPLISHMENTS:• Successfully started up CreativeXchange Marketing, LLC and The VOICE Customer Service Training as a profitable business providing marketing consulting, web design and development, graphic design, copywriting, strategic and tactical marketing planning and PR services that assisted multiple businesses grow. Additionally, through sales, marketing and customer service training, I have helped companies realize the value of referral marketing, follow up, follow through, and exceptional customer service.• Developed and implemented strategic marketing plans and public relations plans for clients of start-ups and established businesses of various sizes, which resulted in increased growth, savings to the bottom line, and higher return on investment. Two of our client’s were named one of Denver’s Fastest Growing Private Companies by the Denver Business Journal.• Created and developed customizable customer service, sales, and marketing training programs to assist companies with customer retention and increase sales close ratios by providing exceptional follow-up, follow through, and customer service skills.• Assisted companies with strategic brand development to re-launch their businesses, products and/or services.

Oversaw marketing for 3 daily and 4 weekly newspapers. Heavy concentration on building circulation. I also assisted the advertising department with marketing initiatives.ACCOMPLISHMENTS:• Oversaw and led the marketing plans to increase circulation at two of the company’s largest daily newspapers.• Directed circulation marketing efforts for three daily newspapers and four weekly newspapers.• Acted as interim Circulation Manager at various properties when the need arose.• Conducted successful sales blitzes. “One week – One hundred sales” and one week “Drive for 75”sales blitzes exceeded team goals.• Assisted Advertising Department with marketing initiatives.• Served on readership committees to study and implement NAA’s recommendations.• Created successful direct mail campaigns with 1.8% return rate, low cost and high retention.

Louisville, Ky, Us

As Divisional Sales & Marketing Manager, I oversaw the sales and marketing efforts of 26 assisted and retirement living communities. I managed all advertising and media buys. I became a certified trainer in sales and customer service. Increased census by increasing referral marketing efforts and reducing advertising expenditures. As Regional Sales Director, I oversaw all sales initiatives for the region. I was responsible for working with the local Community Relations Directors to increase census at their communities. As Executive Director, I managed a 144 apartment assisted living and memory care community. I led a staff of 75 employees and managers.ACCOMPLISHMENTS:• As Executive Director, I managed the Northglenn, CO property consisting of over 75 employees and 144 apartments, while retaining my position as Regional Director of Sales over 6 properties in 3 states.• Became Regional Sales Director for Utah, Colorado and Arizona in January 2002.• Reduced advertising spending by 50% for the division, while increasing census. Improved advertising strategies and media buys.• While serving as the Divisional Sales and Marketing Manager, our five Texas properties increased by 101 residents through 2001, all becoming 100% occupied. • I was promoted to Regional Director of Sales.• Became a certified sales trainer. Conducted successful sales and customer service classes.• Created a direct mail campaign which resulted in a twelve move-ins for one property.• Compiled 2003 Northglenn multi-million dollar operating budget. Assisted two communities write 2002 operating budgets.• Hired, trained, and coached Marketing Directors at turnaround properties.

Held various positions within the company:Senior Marketing & Promotions Manager over two of Copley Newspaper's daily newspapers - The Courier News in Elgin, IL and The News-Sun in Waukegan, IL from 2/96 to 12/2000ACCOMPLISHMENTS:• Promoted from Marketing Promotions Manager to Senior Marketing Promotions Manager in June 1999. Managed the marketing departments of two daily newspapers, The Courier News and The News Sun.• Turned an expense department into a revenue-generating department.• Wrote and managed budgets for both marketing departments.• Decreased spending, while improving company and product image.• Hired, trained, and coached an excellent performing Marketing Promotions Manager for The News Sun.• Increased awareness of the company and product through community involvement in the Elgin Area Chamber of Commerce, civic organizations, clubs, Board of Directors, and sponsorships.• Created and implemented thorough and creative marketing campaigns addressing competitive market issues.• Secured product exclusivity in the sponsorships of many community events. • Creatively promoted editorial and advertising special sections through house ads, rack cards, single copy flyers, and radio.• Utilized market research to gain advertising accounts with sales reps.OTHER POSITIONS HELD IN THE COMPANY: Circulation Sales Coordinator from 11/92 to 1/96 Zone Sales Manager from 7/92 to 11/92District Sales Manager from 3/87 to 7/92

Cwmbran, Gb

I worked full-time and went to college full-time. Ashby's was a high-end gift and novelty store. I started out as Christmas staff. I was always focused on the customers' needs. I loved helping the customer and was promoted shortly after Christmas to being the youngest ASM in the company.

Management Certification

Management, Marketing & Retail

Education record