• Manage monitoring and security of 2300+ Windows servers with Systems Center Operations Manager, Solarwind’s ORION, Opalis, Dell ITA, and PowerShell scripts for availability, potential hardware issues, Microsoft patching, and disk space issues across the enterprise to resolve problems before they affect production.• Maintain 41 local servers and SAN (full life cycle management), 3 node cluster running HyperV and failover clustering, preventative maintenance, server patching, system backups, security, and maintain maximum server uptime.• Administered enterprise server consolidation/virtualization program through use of Microsoft HyperV and failover clustering. • Project Manager for Sector Backups. Assure/Implement backup strategy across the sector.• Antivirus solution/server management for the Enterprise.• Server patching reporting on enterprise servers around the globe. • Integrated server options support processes into Remedy system (Sarbanes Oxley compliance)• Assisted in the migration from a multiple domain enterprise to a single domain enterprise.• Created documentation and manuals to provide technical resources/support for other Server Admins.

• Managed small team of security experts to ensure Lilly environment is secure from hackers/outside attacks as well as any internal attacks. • Network Intrusion Detection/security monitoring.• Managed all Zones in SAV System Console for virus detection/repair/clean/deletion.• Developed Standard Operating Procedures for AntiVirus metrics in the Enterprise.• Assisted in the development of AVMS tool incorporating VB Script into MS Excel for accurate reporting of AntiVirus statistics.

• Server/LAN/WAN/SAN administration and support for 750+ multi-domain user network.• Nightly backups, user accounts/permissions maintenance, network virus inoculation strategies, server/file/print/terminal server and workstation performance/resource tuning/monitoring, DNS, DCHP, HIPAA compliance. Also maintain corporate Intranet website.• Repeatedly praised for outstanding performance that exceeds corporate expectations.• Project Management and cost saving initiatives.

• Planned, designed/developed, implemented, deployed, and maintained the corporation’s business systems, as well as its teleradiology infrastructure and systems.• Completely rewired entire network from CAT5 to CAT6, set up 60 thin clients, 23 PC’s, and 70 servers. Migrated 30 servers from NT4 to Win2K. New facility was operational in 3 weeks.• Active Directory implementation, LAN/WAN/SAN Administration, NT Migration, Exchange Administration, VERITAS Backups, RAID Array Management, resource monitoring, HIPAA Compliance, remote management, and on call 24/7.• Set up of networks at three imaging centers surrounding Indianapolis. This consisted of getting T1, ISDN, and analog lines installed (Coordinated with SBC Ameritech), router configuration, peripheral setup, workstation setup, digitizer setup, wiring/cabling, testing, troubleshooting, and ensuring that all modalities/radiology equipment could communicate with each other successfully.

• LAN administration for 500+ NT user network. • Supervised and supported field technicians performing new remote LAN installations.• Created a friendly and cooperative environment by providing reliable support, restoring a sense of “the importance of the end user”, and greatly reducing the level of frustration in the workplace.• Increased productivity by providing performance-tuned workstations and educating end users about network operating systems capabilities.• Single-handedly eliminated a four-month backlog of network trouble and support calls through diligent and efficient performance.

• Recruited to provide computer operations support via AWI/Anchor Gaming for the West Virginia State Lottery.• Controlled live lottery drawings via MasterlinkTM gaming software. Held full responsibility for troubleshooting mission-critical application problems. • Monitored and maintained online duplex systems and statewide agent network.• Played pivotal role in the development of production procedures and training by quickly gaining working knowledge of proprietary applications.• Prevented the levy of fines by ensuring an accurate assessment of the production environment and strict adherence to production procedures.• Enabled the Operations Manager to take on greater offsite responsibilities by taking on additional tasks.

• LAN/WAN administration, desktop support, telephone and email support• Selected to manage approximately 20,000 accounts, collections, statistics, spreadsheets and databases.• Recognized by management and peers as the “Anchor” of City Net due to efforts and actions that significantly contributed to strong customer relationships and positive company image.• Retained clients and generated business through customer referrals by displaying patience and willingness to educate customers while reassuring them that they were important and valued.• Retrieved several hundred thousand dollars from past due accounts by effectively assisting Collections Division in contacting past due customers.

• LAN/WAN administration and remote systems management• Selected to implement Company LAN in Berlin, Germany including set-up of networking equipment, servers, PC’s, and training of end users.• Enabled users to better utilize their computer and resources by providing thorough, effective and reliable support and training.• Ensured optimum security and productivity by implementing nightly virus scans, disks scans, PC defragmenting and backup of data.

• Ensured optimization of connectivity of a LAN/WAN/client server network with over 800 users in 5 Roanoke locations and multiple servers in a production environment. • Provided end users with quality products and improved ease and training effectiveness by providing operational feedback on stability and effectiveness of application changes in production environment.• Promoted from Computer Operator to Senior Computer Operator due to dedication, hard work, extensive knowledge in Operations and leadership abilities.• Night Manger of Help Desk (4 people). Exceeded all production requirements set for Operations.