Beth Chiarelli Email & Phone Number

Toronto, Canada Area

Coordinated service calls and dispatched up to 20 Service Technicians across Canada using IService tools and maps to ensure Technicians were getting to the calls in the most efficient manner. Ensured all priority Service Level Agreements, including ULC inspections, were completed within the allotted time.Instrumental in migrating Vancouver, Alberta, and Manitoba into the National Service Dispatch database. Seamless migration to customers. Completed all ULC inspections within service areas. Coordinated out of town trips, including travel costs and accommodations, to ensure all work orders in the area would be completed. Part of a team that implemented a service database for a National Account, enabling them to use one website for all service requests within Chubb Edwards.Received Above and Beyond recognition.Recipient of Appreciation Award for Operational Excellence.Customer Support Desk (2004 - 2006) Assisted customers over the phone with alarm system issues, minimizing the need for a site visit by a Service Technician.

Monitored security systems and dispatched appropriately. Offered service to customers and dealers.