Beth Chmielowski Email and Phone Number
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With over 20 years of experience in customer success, consulting, partner programs, and sales enablement, I help technology companies solve the people side of their business challenges such as: how to increase MRR/CLV, grow the partner ecosystem, reduce churn and drive product adoption. As the Chief Customer Officer at Meahana, I lead the strategy and execution of customer success, partner programs, and professional services for the innovative facilitation platform that empowers business leaders to drive real change with their teams, company, or customers.My specialties include customer engagement programs, change management, user adoption, channel readiness, account and client management, and sales enablement. I have a proven track record of leading and scaling customer success teams and programs, delivering high-quality consulting and professional services, and driving growth and retention for cloud, SaaS, and PaaS solutions. I am passionate about creating value for customers, partners, and stakeholders, and fostering a culture of collaboration, innovation, and excellence.
Meahana
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Chief Customer OfficerMeahana Apr 2023 - PresentMeahana, a collaboration platform, because whiteboards, webinars, and flip charts just don’t cut it when business leaders need to facilitate real change with their teams, company, or customers.
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Head Of Customer SuccessWillow Jan 2022 - Feb 2023Sydney, Nsw, AuDefined and built customer success program for enterprise customers. -
Head Of Customer SuccessShelf Engine Oct 2019 - Oct 2021Seattle, Washington, UsDefined, built and scaled Customer Success programs, processes, systems, and teams. Led more than 40x account growth in less than 2 years. -
ConsultantSole Proprietorship May 2018 - Sep 2019Helped emergent SaaS businesses define and build stellar customer success programs.
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Vp Customer ExperiencePavia Systems, Inc. Apr 2016 - Apr 2018Seattle, Washington, UsDefined, operationalized and led all client-facing programs and teams for customer success, including: onboarding, training, change management, user adoption and support. Consistently delivered successful renewal, expansion and growth. Out-performed targets on all KPIs and customer success metrics including customer health, NPS/C-SAT, referenceability, and churn. -
Director Global Sales Enablement And Partner ProgramsTwilio Inc. Jan 2014 - Nov 2015San Francisco, California, UsManaged the sales enablement team, strategy and deliverables to ensure sales teams had everything they need to succeed.Defined and managed the strategy, requirements and build-out of Twilio, online developer training for Twilio partners. -
Founder And ConsultantSapienc Jan 2013 - Jan 2014Founder of Sapienc, a cloud consultancy focused on helping emergent SaaS businesses build customer and partner success programs that enable people, and companies, to succeed with SaaS.Client engagements included:- Developing a partner growth strategy and detailed enablement plans for an IaaS company looking to grow their partner ecosystem from tens to thousands over the next few years.- Creating a partner “bootcamp” curriculum focused on shifting partners from a “technology+ implementation” sale to a “business value” sale for a leading social business platform.- Providing product marketing support to a learning services organization developing a set of agile learning tools: developed product positioning and communications and helped define the product roadmap and requirements.
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Sr. ConsultantAppirio Apr 2011 - Jan 2013Indianapolis, In, UsDefined, sold and delivered Appirio’s user adoption, training and change management services related to global, enterprise implementations of Salesforce and Google.Expanded revenue, margin growth and average deal size for user adoption services on Salesforce and Google implementations:- Increased user adoption bookings by 350%- Drove a 3x YoY growth in the attach rate of user adoption services to implementation services- Surpassed 2012 bookings target by nearly 20%- Helped secure multiple new client logosServed as the Sr. Consultant leading strategic Salesforce and Google user adoption projects. -
Vp Of Customer SuccessVelocitymg Feb 2009 - Mar 2011One of four people who built and grew VMG to a 1.5M business with 40% gross margins in eighteen months. Focusing on the Cloud and providing structured training and enablement programs to help companies grow sales, improve services and partner performance, and increase customer adoption and success, VMG was acquired by Appirio (the top SI in the enterprise Cloud sector) in 2011.- Defined our professional services offerings.- Positioned and sold our services.- Led strategic customer engagements.- Managed contractors, projects and teams.- Ensured all engagements were delivered on time, on budget with high customer satisfaction.
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Sr. Learning Solutions Development ManagerIntrepid Learning Solutions Apr 2005 - Feb 2009Raleigh, Nc, UsSpent four years as a consultant with Intrepid Learning Solutions in roles of increasing responsibilityAs Sr. Learning Solutions Development Manager:Anticipated industry trends, identified market needs, defined innovative and forward-thinking solutions, and developed and implemented the go-to-market strategy for training products offerings that resonated across multiple clients and industries. Prior to that as Sr. Solutions Architect: Worked closely with Sales and Account Management to develop and present solutions to prospects and existing clients. Prior to that as Sr. Account Manager:Provided business development, solution design and execution, client management. -
Training Development ManagerAtlas Mar 2003 - Apr 2005Menlo Park, Ca, UsManaged all training and documentation needs for emergent SaaS business. -
Instructional DesignerMicrosoft Apr 2002 - Mar 2003Redmond, Washington, UsAnalyzed, designed, and developed training for partners and for customer support organizations. -
Instructional DesignerPrimus Knowledge Solutions Feb 2000 - Apr 2002UsCreated customer training, including user training and admin training. Also created training for product implementation and adoption.
Beth Chmielowski Skills
Beth Chmielowski Education Details
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Seattle UniversityTeaching -
Hampshire CollegeLiterature
Frequently Asked Questions about Beth Chmielowski
What company does Beth Chmielowski work for?
Beth Chmielowski works for Meahana
What is Beth Chmielowski's role at the current company?
Beth Chmielowski's current role is Co-Founder & Chief Customer Officer at Meahana | Solving the People Side of Technology Equations | Helping People Think Together Better.
What is Beth Chmielowski's email address?
Beth Chmielowski's email address is be****@****inc.com
What is Beth Chmielowski's direct phone number?
Beth Chmielowski's direct phone number is +120642*****
What schools did Beth Chmielowski attend?
Beth Chmielowski attended Seattle University, Hampshire College.
What skills is Beth Chmielowski known for?
Beth Chmielowski has skills like Saas, Cloud Computing, Enterprise Software, Salesforce.com, Instructional Design, Learning Management, Crm, Strategy, Change Management, E Learning, Project Management, Consulting.
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