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Product and Customer Success Leader specializing in building successful web platforms and growing revenue base by over 150% through strategic innovations. Extremely experienced in conducting user research, at various stages of product development, to ensure usability and commercial success of all strategic initiatives. Effectively manage cross-functional teams to build successful products from concept to commercial release - including strategy, customer research, design, development, usability and solution-based sales.
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Private ConsultantVarious Jun 2018 - Jun 2022
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Director, Planning & Guidance ToolsFidelity Investments 2016 - 2018Boston, MaPlanned and executed on initiatives to improve the Planning and Guidance Center. Managed larger implementations to add more capabilities helping customers do more accurate retirement and goal planning. -
Vice President, Digital Experience & Product DevelopmentS&P Global Market Intelligence 2013 - 2015Boston/NycValidated strategic initiatives for all platforms across S&P Capital IQ by conducting market research - including usability testing, customer meetings, surveys, etc., to ensure every initiative would be successful. Distilled customer/prospect feedback into actionable recommendations and managed implementation throughout product development process. Saved company over 40% of revenue in cancellations by conducting global customer outreach validating whether a redesign initiative would be successful. Innovated user research by implementing a two-phase testing approach using Net Promoter Score methodology to easily identify issues, quickly test potential resolutions and pinpoint high-value improvements. -
Vice President, Wealth ManagementS&P Global Market Intelligence 2012 - 2013Boston/NycManaged four desktop applications within Wealth Management, including their product managers. Successfully retained all key clients in an extremely competitive market and increased overall Wealth Management revenue through innovations, SaaS product integrations and key vendor partnerships.
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Senior Director, Wealth ManagementS&P Global 2007 - 2012New York, NyLaunched a multi-asset class global research platform, S&P MarketScope Advisor, which served 120,000 wealth managers. Spearheaded initiative to launch MarketScope Advisor using Agile methodology to build platform in four months - managing design, implementation and product rollout for optimum profitability. Successfully migrated 60,000 customers from a legacy application with 0 cancellations and innovated products by integrating S&P research into advisor’s desktops, using SaaS widgets, doubling user base and revenue.
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Senior Director, Market ManagementS&P Global Ratings 2006 - 2007New York, NyStrategic business leader focused on growing business within Independent Broker Dealers, Registered Independent Advisors and Discount Brokerages. Developed growth opportunities, formed strategic business partnerships and facilitated sales of new business initiatives. Achieved significant revenue growth with top 50 firms.
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Director Of Web ProductsS&P Global 2001 - 2005Boston, MaLed all web products, including budget, schedule, team, workflow, quality control and implementation. Increased web-based revenue more than 30% for 5 consecutive years, which resulted in a shift of business from 10% to 75% web-based. Growth was a direct result of scalability built into all applications and customer delivery timeframe of 30 days due to successful re-engineering of development process. Independently created, developed, and sold new web products which resulted in significant revenue growth. Researched market trends to extend and strategically complement existing product lines.
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Director Of Web DevelopmentTradeout.Com 1999 - 2001Boston, MaManaged design, development and testing of website which led to $35M in investor funding. Independently responsible for final judgment on site releases, managing a team of 55 technology employees (development/design/DBA/QA). Led architecture conversion through extensive cross-functional leadership while initiating business intelligence analytics to understand customer behavior and present purchasing opportunities. -
Director Of Web ProductsCendant Internet Engineering 1997 - 1999Greater Boston AreaIndependently built and managed six consumer-facing websites. Converted 80% of customers from print product to online, increasing company profit by 30%. Solely responsible for designing, building, and testing websites.
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AnalystAndersen Consulting 1995 - 1997Greater Boston AreaSupervised two programmers, coordinated design, coding and system integration testing for a large Point of Sale installation.
Beth Cullinan Skills
Beth Cullinan Education Details
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Master Of Business Administration - Mba -
Bachelor Of Business Administration - Bba
Frequently Asked Questions about Beth Cullinan
What is Beth Cullinan's role at the current company?
Beth Cullinan's current role is Product Management | Product Development | Customer Experience | Customer Success| Revenue Growth | Strategic Planning | Product Innovation.
What is Beth Cullinan's email address?
Beth Cullinan's email address is be****@****ors.com
What is Beth Cullinan's direct phone number?
Beth Cullinan's direct phone number is (617)-338*****
What schools did Beth Cullinan attend?
Beth Cullinan attended Boston College - Wallace E. Carroll Graduate School Of Management, University Of Massachusetts Amherst.
What skills is Beth Cullinan known for?
Beth Cullinan has skills like Equities, Product Development, Fixed Income, Product Management, Capital Markets, Financial Services, User Experience, User Research, User Experience Design, Portfolio Management, Hedge Funds, Financial Modeling.
Not the Beth Cullinan you were looking for?
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Beth Cullinan
Arvada, Co2gmail.com, emerson.com -
Elizabeth Cullinan
Senior Healthcare Program Specialist | Mba In Healthcare ManagementAlbany, New York Metropolitan Area -
2yahoo.com, worthington.k12.oh.us -
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