 Design, create and facilitate shipping and handling for a product called The Hipstick for GotROM: https://www.gotrom.com/p/the-hip-stick Designed and facilitate the global shipping and packing logistics used for the HipStick, as well as researched competitive pricing for supplies and established the methods and procedures for efficient on-demand shipping. Manage the supply chain for the HipStick by monitoring inventory, supplies, and orders, resulting in efficient use of… Show more  Design, create and facilitate shipping and handling for a product called The Hipstick for GotROM: https://www.gotrom.com/p/the-hip-stick Designed and facilitate the global shipping and packing logistics used for the HipStick, as well as researched competitive pricing for supplies and established the methods and procedures for efficient on-demand shipping. Manage the supply chain for the HipStick by monitoring inventory, supplies, and orders, resulting in efficient use of company resources. Developed a crucial open line of communication with the wholesale manufacturer of the HipStick, providing the needed assurance of an uninterrupted supply of the product. Design posters, programs, logos, business cards, letterheads, and other marketing media. Develop websites and online portfolios for individuals and organizations. Photograph headshots, weddings, and portraits, as well as candids and other inspirational atmospheres. Create fine art pieces using mediums such as pen, pencil, colored pencil, charcoal, and india ink. Create items using yarn by knitting or crocheting; often using an original pattern. Upon request, provide community organizations and individuals with created graphics, such as commemorative documents and promotional pieces. Relying on my education and experience in graphic design and communication. Built a reputation in the community of being professional, punctual, friendly, and receptive to my clients’ vision. Show less

 Review account maintenance and activity to ensure accuracy – new accounts, debit cards, stop payments, domestic and international wires, overdrawn accounts, consumer and business online banking, mobile banking, forfeitures, ACH returns, GAAPs, savings bond redemptions, positive pay and ACH processing. Perform all necessary reviews of file maintenance reports within Director as well as CRM and spreadsheets. Review all stop payment, EBB, debit card, 2nd day wire, dormant &… Show more  Review account maintenance and activity to ensure accuracy – new accounts, debit cards, stop payments, domestic and international wires, overdrawn accounts, consumer and business online banking, mobile banking, forfeitures, ACH returns, GAAPs, savings bond redemptions, positive pay and ACH processing. Perform all necessary reviews of file maintenance reports within Director as well as CRM and spreadsheets. Review all stop payment, EBB, debit card, 2nd day wire, dormant & inactive accounts as well as responsible for logging and clearing GAAPs within CRM. Answer customer inquiries via telephone, email, and chat. Assist customers with online banking, tokenization (Apple Pay, Samsung Pay, etc.), bill pay, debit card maintenance, and fraud cases. Minimize risk to the bank by effectively utilizing the tools given and strictly following protocol for identifying customers and correctly interpreting specific account details. Use keen attention to detail and investigative skills to detect fraudulent activity and/or resolve any issues. Recognized for my leadership qualities and self-reflection, not limited to encouraging and supporting my teammates, holding a positive outlook on change. Consistently prepared for performance reviews concerning achievements and added goals. Use critical thinking in daily review processes, help develop the methodology and understanding of how to discover any compliance errors with the prior day’s maintenance activity and the following GAAP process for correcting them. Discovered unethical activity within the company while reviewing documents in Director by utilizing my innate attention to detail, which resulted in increased review credibility and a push for more employee training opportunities. An example would be Data Forensics. Ensure review efficiency by organizing and verifying the proper documentation is secure and indexed correctly within Director. Communicate all Lessons Learned with the team. Show less

 Maintained an upbeat and professional demeanor with customers and coworkers. Completed customer transactions, from simple deposits and withdrawals to cashing in savings bonds or ordering foreign currency. Kept customers informed of products and/or features that could better fit their lifestyle or situation. Encouraged a positive working environment for all team members with open communication and excellent listening skills. Held the title of “Vault… Show more  Maintained an upbeat and professional demeanor with customers and coworkers. Completed customer transactions, from simple deposits and withdrawals to cashing in savings bonds or ordering foreign currency. Kept customers informed of products and/or features that could better fit their lifestyle or situation. Encouraged a positive working environment for all team members with open communication and excellent listening skills. Held the title of “Vault Attendant;” responsible for the accuracy and security of the bank’s liquid funds by regularly monitoring the level of cash/coin available throughout the day and placing appropriate cash orders in the evening. Assisted the Marketing Department during a project. Assisted the IT Department during a project. Met monthly referral goals by actively listening to customers and managing that time to understand their lifestyles, while building a relationship and identifying their financial needs. Recognized often in team meetings for maintaining a low-error percentage, which complemented my consistently accurate and organized cash drawer. Became a prominent volunteer figure in the community and organization by seizing volunteer opportunities sponsored by the bank. Show less