Beth Durel Email & Phone Number

Kenner, La, Us

United States And Canada

Customer Service AdvisorActs as a customer’s advocate within Enterprise Software Support by driving processes from initial engagement through follow-up, documentation and escalation. Also assists customers with product licensing needs and Enterprise Software policies. The Customer Service Advisor monitors and drives all support processes to ensure the delivery of outstanding service. The following responsibilities detail the full scope of the role: Support ProcessEnsures that all Enterprise Software Support issues are handled appropriately through issue engagement, follow-up, documentation and escalationUnderstands how the technology implemented fits into your business processes and effectively communicates the impact of product-related issues on those processes to Enterprise Software Support and other Enterprise Software teams, as neededClearly understands and communicates all product information and Enterprise Software policies.Provides status updates in regards to actions being taken to resolve critical issuesEngages you directly when feedback about the support process is provided Licensing NeedsFacilitates requests for replacement licenses in instances of environment change (server failure, server upgrade, environment reconfiguration and so on)Cross Team CoordinationCommunicates non-technical requests received by Enterprise Software Support to the appropriate Enterprise Software teamsCoordinates technical resources across teams to assist in the troubleshooting and resolution of technical issues in a customer’s previously implemented Enterprise Software technology enterprise environment

Metairie, La

Work within the Inside Sales Team helping to strategically develop and grow our business. Core focus is directed at financial departments that are looking to streamline accounting processes that would lead to cutting operational costs and increase efficiencies. Who is ReadSoft?-----ReadSoft has 8500 customers, 650 employees, and operations in 17 countries. With 1,000 + SAP customers using end-to-end solutions in more than 70 countries and operations in over 17 countries we are the leading provider of applications for automating business processes. What does ReadSoft do?-----ReadSoft helps businesses improve customer satisfaction, supplier relations, business process efficiency, and their bottom lines, in areas such as accounts payable, accounts receivable, sales orders, and large-scale document processing.For any more information or to get in touch email: beth.durel@readsoft.comOr visit: http://www.readsoft.com

Metairie, La

Reestablished existing customer relationships that were impeded from a reorganization of the company. Performed sales functions, including prospecting, qualifying and closing business. Negotiated contracts and respond to RFPs. Maintained excellent working relationships with employees to ensure expectations are met with clients.About CommTech:20-year history of providing best-in-class IT services to businesses of all types and sizes. We are proud to be one of the Gulf South’s most trusted names in networking and telecommunications technologies. Our success is built on providing our clients with fast, simple, and effective solutions to their mission-critical IT needs.We are skilled in managing both your routine day-to-day operations and maintenance as well as your more complicated, enterprise level projects. Our dedicated team strives to provide rapid, accurate responses to technical support incidents as well as cost effective turn-key networking and telecommunications solutions.A local company with international reach, CommTech has been the IT and telecommunications firm for many of the most well known names in the region.

Drive strong sales of technology products and services by prospecting and building lasting relationships with executive-level clients, business partners and purchasing agents. Research client relationships with existing technology systems; structure recommendations tailored to support optimal achievement of clients' objectives. Liaise with product manufacturers to negotiate favorable pricing terms. Train new account executives in winning sales and customer service strategies; resolve escalated client issues, rescuing and developing endangered accounts.As Interim Sales Manager, stepped up to coordinate and direct sales team of 7 in addition to assigned responsibilities. Established and conveyed sales targets, reviewed team performance, and capitalized on opportunities to incorporate sales and service enhancements. Implemented seminars to promote new business lines.About Bellwether Technology:The premier IT service provider in New Orleans. We offer our clients a comprehensive IT department tailored to fit their individual priorities.Based in New Orleans, LA, since 1980, Bellwether Technology Corporation is a managed IT services provider that focuses on serving businesses and organizations throughout southern Louisiana and the Gulf South. Bellwether's core offerings include a comprehensive, outsourced IT department; project management and implementation; and cloud hosting.