Beth Eagan Email & Phone Number

1401 S 52Nd St, Tempe, Az

Developed two complete programs; including training manuals, PowerPoint decks, and participant guides in both hard and soft copies, using learner-lead facilitation techniques of Adult Learning Theory. Collaborated with more than 50 stakeholders to launch two new branches of business in the call center; which included new hire and advanced employee implementations. Taught bi-weekly new hire classes to more than 125 new employees. Trained a staff of 215 account executives on marketing, sales, and… Show more Developed two complete programs; including training manuals, PowerPoint decks, and participant guides in both hard and soft copies, using learner-lead facilitation techniques of Adult Learning Theory. Collaborated with more than 50 stakeholders to launch two new branches of business in the call center; which included new hire and advanced employee implementations. Taught bi-weekly new hire classes to more than 125 new employees. Trained a staff of 215 account executives on marketing, sales, and product lines through a Consultative Sales platform, which resulted in a 12% increase in overall productivity. Evaluated training materials prepared by instructional designers and instructors prior to Legal and Compliance submission. Monitored training costs and created budget reports for management. Show less

Phoenix

Developed and implemented engaging and interactive learning mediums to meet academic, intellectual, and social needs of staff to increase student understanding of course materials. Routinely met with college deans regarding curriculum issues, staff retention, and learning concerns to discuss solutions. Received high remarks for the creativity and effectiveness of curriculum lesson plans and instructional techniques from staff, deans, and academic affairs. Secured $200K in new funding from… Show more Developed and implemented engaging and interactive learning mediums to meet academic, intellectual, and social needs of staff to increase student understanding of course materials. Routinely met with college deans regarding curriculum issues, staff retention, and learning concerns to discuss solutions. Received high remarks for the creativity and effectiveness of curriculum lesson plans and instructional techniques from staff, deans, and academic affairs. Secured $200K in new funding from internal resources through proposal writing. Earned positive verbal/written feedback from managers regarding increased curriculum effectiveness and improved staff retention. Show less

Applied progressive teaching principles to 49 classes of 30+ students, improving standardized tests scores by 17% in six-month period. Performed staff background reviews to develop tailored lessons based on learners' needs. Established and enforced rules for behavior and procedures for maintaining order among a class of 30+ learners. Presented at 3 industry conferences to audiences of 100+ students and leaders in the field. Earned positive verbal/written feedback from managers regarding… Show more Applied progressive teaching principles to 49 classes of 30+ students, improving standardized tests scores by 17% in six-month period. Performed staff background reviews to develop tailored lessons based on learners' needs. Established and enforced rules for behavior and procedures for maintaining order among a class of 30+ learners. Presented at 3 industry conferences to audiences of 100+ students and leaders in the field. Earned positive verbal/written feedback from managers regarding unmatched classroom instruction and student learning success. Achieved and maintained scores of 94th percentile on new hire facilitator surveys. Show less

Implemented a consultative selling approach on all inbound and outbound calls. Team Referral Leader and generated 10 referral leads weekly. Completed an average of 85 outbound calls daily, with average conversion rate of 8%. Maintained detailed account records and contact logs using SalesForce. Achieved a 90% customer retention rate. Created strategies to grow customer base which resulted in a 5% increase in monthly sales. Consistently exceeded team sales goals by 15%.

Surpassed annual quota by 29%. Answered customers' questions regarding products, prices and availability and emphasized product features based on analysis of customers' needs. Scheduled and attended at least 20 appointments per week. Created strategies to develop and expand existing customer sales, which resulted in a 17% increase in monthly sales. Team Referral Leader and generated 7 referral leads weekly. Completed an average of 70 outbound calls daily, with average conversion rate of 6%… Show more Surpassed annual quota by 29%. Answered customers' questions regarding products, prices and availability and emphasized product features based on analysis of customers' needs. Scheduled and attended at least 20 appointments per week. Created strategies to develop and expand existing customer sales, which resulted in a 17% increase in monthly sales. Team Referral Leader and generated 7 referral leads weekly. Completed an average of 70 outbound calls daily, with average conversion rate of 6%. Achieved a 90% customer retention rate. Consistently exceeded team sales goals by 15%. Show less

Managed team of 42 of professionals. Reduced and controlled expenses by reworking staff schedules and controlling shrink percentages. Developed department's Christmas incentive performance plan which motivated staff and resulted in an 8% increase in sales. Served as mentor to junior team members. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.

Managed team of 6 of professionals and 45 contractors. Reduced and controlled expenses by reducing 7% paperwork errors and increasing productivity by 11%. Defined and directed strategic initiatives and business plan for new transportation plan to increase travel efficiency while meeting planned budgets.

Managed team of 26 of professionals and 20 contractors. Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales. Surpassed revenue goals in one month. Built financial model for new business location. Created financial plan covering six months and projecting 50% growth. Increased profits by developing, initiating, and managing a service training program.

Successfully managed the activities of 6 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Reduced amount of employee overtime by 12% by effectively delegating tasks. Interviewed, hired and trained new quality customer service representatives. Effectively managed departmental expenses to stay within allocated budget.

Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 23%. Established more than 30 new accounts, earning a combined profit of over $1M. Recognized as top sales generator, increasing sales level by 15% in 2002 alone. Consistently met and exceeded department expectations for productivity and accuracy levels.

Master'S Degree, Management

Bachelor Of Science, Management