Beth Engstrom Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

· Monitor production on rotation and triage via Splunk analysis; Take action if needed· Created plan, implemented with team to get automation suite from 26% features complete to over 90%; while maintaining over 85% pass rate· Maintain both UI Automation (shared) and integration chat service scripts (autonomous)· Script new UI Automation and code/script integration chat service scripts· Provided testing and maintained 2 production facing chat platforms· Establish standards and procedures for quality and release readiness· Participate in scrum ceremonies, assist across international teams within product group· Streamline testing processes, innovate to reduce regression turnaround (from 7 to 2 days)· Collaborate with product on recommendations for enhancements based on dozens of financial product types· API testing and third-party API integration validation· Facilitate defect triages· Mentor and onboard new team members, including members outside of QA· Validate NLU (Natural Language Understanding) integration with chat service code via regression of integration scripts· Toggle flag implementation, validation· ADA testing/tracking, Data Conditioning, Release readiness participation

New York, Ny, Us

• Consult with various stakeholder to gather requirements for Conversational AI/ChatBot• Identify and analyze requirements to define scope, objectives, and feasibility• Develop, analyze, and maintain new or current system processes and workflows• Prepare robust technical reports and create diagrams, workflow maps, or other visuals to facilitate enhanced system understanding• Collaborate with cross-functional IT staff to streamline solution implementations• Lead portions of project; facilitate and document build out of Android catch-up

Hanover, Md, Us

• Serve as a SME for complex business system interactions for new build financial app • Consult with stakeholders to Identify and analyze requirements to define scope, objectives, and feasibility• Develop, analyze, and maintain new or current system processes and workflows • Prepare tech diagrams, workflow maps, other visuals to facilitate system understanding• Collaborate with cross-functional IT staff to streamline solution implementations• Assist in writing specifications used by developers for automation of business processes• Maintain awareness of accessibility, compliance, and security polices and guidelines

Boston, Ma, Us

· Verify correct implementation of required Google Analytics/AdSense tracking· Gateway to final release of website, app, email marketing campaigns, or banners· Record and track bugs and improvement suggestions thoroughly for developers to digest· Perform cross browser, cross device, and responsive design testing

Dublin, Ohio, Us

· Participate in weekly SME Product Review Committee panel· Design test plans, scenarios, and procedures· Develop or specify standards, methods, or procedures to determine product quality & release readiness· Document software defects using bug tracking software, report, and discuss with developers· Monitor bug resolution efforts and track successes· Identify, analyze, and document problems with program function, output, or content· Investigate customer problems referred by technical support· Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems· Plan test schedules or strategies in accordance with project scope or delivery dates· Provide feedback and recommendations to developers on software usability and functionality· Translation of requirements to functional design documents· Identify and validate key business requirements· Proven research skills and ability to recommend solutions to the appropriate stakeholders after analysis

· Supported root cause analysis and operational error correction projects by evaluating, testing, and documenting the accuracy of key workflows and systems· Provided the internal tracking and testing of application enhancements within internal programs· Supported Operational Steering Committee efforts in producing and tracking all enhancement and new functionality requests throughout the lifecycle of the project· Assisted with providing trending and analysis data and written reports of internal/external performance· Participated in assisting operational leaders in the publication of quarterly newsletters including external peer and subject matter expert interviews· Planned, designed, tested, and conducted external surveys, collected, interpreted, and dispersed data with recommendations for operational improvement

· Posters, illustration, typography, logo design, photo retouching, branding, business social media set up and overview, basic website design, web presence optimization (SEO)· Created client design briefs, reviewed, and finalized documentation prior to start of project· Certified Social Media Master Strategist for Social Media Marketing - Certification includes: Advanced Twitter, Facebook, LinkedIn, Video Marketing, Email & Mobile Marketing, Business Blogging, and SEO - Campaigning, paid advertising, analytic reporting, hidden features, administration, wire framing, mockups

Dublin, Ohio, Us

Dublin, Oh, Us

· Provided administrative and business support to the COO of Managed Care Company with substantial growth during open enrollment period and support other members of the executive management team· Negotiated terms and agreements with vendors, caterers and other providers for services and special events· Prepared and analyzed Chief Operating Officer's expense reports; assisted with Directors'· Served as a liaison between accounts payable and receivable, prepared bank deposits and statements for finance· Helped create and maintain client database system· Maintained equipment and technology and served as a liaison with IT and vendors when needed· Conducted internet research and created reports upon request· Managed multiple projects simultaneously while meeting deadlines in a timely manner· Maintained office supply inventory by keeping stock, anticipating need, and verifying receipt of orders· Prepared reports by collecting and analyzing specific information· Served as a gatekeeper and liaison between executive team and staff members· Recorded meeting discussions as well as formal minutes· Designed Excel spreadsheets, tables, graphs, and PowerPoint presentations· Assisted Director of Account Management & Marketing and Director of Ohio Marketing with all marketing and design materials (listed below; samples available upon request)Graphic Design Work Includes:· All forms of collateral, including brochures, newsletters, literature, displays, labels, presentations, direct mail marketing, and graphics

Coding Bootcamp, Full Stack Development

Bachelor Of Science, Human Development And Family Studies; Children, Youth & Family Option; Minor In Psychology

Diploma, Digital Design / Graphic Design