Branch Manger/Sales Analysis/Customer Success
Portland, Maine, United States
Oversaw sales, project and customer operations for a residential and commercial pest control services company. ▪ Developed and implemented scalable strategies to replicate wins and ensure consistent execution; created a customer-centric model through the flawless execution of service, operational excellence and auto knowledge ▪ Recruited, trained and managed a team of employees including delivering ongoing coaching, mentoring and leadership development opportunities to optimize operational excellence while creating an experienced team with a variety of career paths ▪ Identified inefficiencies in daily operations to deliver solutions; evaluated upstream and downstream processes to drive continuous improvement and shape short-term and long-term location strategies ▪ Executed corporate directed programs ensuring all new initiatives support strategic plans for organizational growth and evolution, and align with company core values and culture ▪ Managed special projects from concept through implementation including establishing plans, tracking financials and deliverables, resource allocations, risk management and encouraging the highest level of project standards