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@florikan.com
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1 phone found area 941
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LinkedIn matched
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Beth Faulkner is listed as Manager at Florikan E.S.A, based in St Petersburg, Florida, United States. AeroLeads shows a work email signal at florikan.com, phone signal with area code 941, and a matched LinkedIn profile for Beth Faulkner.
Beth Faulkner previously worked as Frontend Operations Manager at Johnson Smith Company and Managment at Gall'S Inc. Beth Faulkner holds Bsb/Gm, Bachelor Of Science In Business/ Global Management, 3.98 from University Of Phoenix-Sarasota Campus.
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AeroLeads found 1 current-domain work email signal for Beth Faulkner. Compare company email patterns before reaching out.
Inbound Call Center experience with CRM systems in business-to-consumer call center environment. • Manage, track and monitor all Call Center goals and preparing reports to improve the management and oversight of call center and monitor the outcomes of daily calls; perform forecasting and analysis of call trends.• Implemented goals and monitor team and individual performance against goals. Motivate the team, recruit, interview, hire and train perspective employees. • Managed the customer relationships by providing service and support and ensured 100% total customer satisfaction. Improved results and enforced productivity standards including writing of operations, scripts, procedures and training manuals.• Experience with change management and training. This included training curriculums, overseeing, or conducting change management and training activities within a call center environment. Have overseen activities related to combining of different call center staffs. • Determined if the existing training and communications activities relating to the consolidation of call centers were sufficient for the programs to succeed. Developed methodology to insure agent buy in on all phases of consolidation for successful completion and minimum agent attrition.Specialties: Workforce Management/Optimization, Outsource Management, IVR Application Design, Vendor Negotiations, Contact Center Strategic Planning, Experienced with Customer Service, Strong knowledge of ACD/telecom systems.
Listed skills include Call Center, Customer Satisfaction, Customer Relations, Outsourcing Management, and 46 others.
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Activities and Societies: Sigma Society, Treble Tones
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Beth Faulkner works for Florikan E.S.A.
Beth Faulkner is listed as Manager at Florikan E.S.A.
AeroLeads has found 1 work email signal at @florikan.com for Beth Faulkner at Florikan E.S.A.
AeroLeads has found 1 phone signal(s) with area code 941 for Beth Faulkner at Florikan E.S.A.
Beth Faulkner is based in St Petersburg, Florida, United States while working with Florikan E.S.A.
Beth Faulkner has worked for Florikan E.S.A, Johnson Smith Company, Gall'S Inc, and A+Communication.
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Beth Faulkner holds Bsb/Gm, Bachelor Of Science In Business/ Global Management, 3.98 from University Of Phoenix-Sarasota Campus.
Beth Faulkner is listed with skills including Call Center, Customer Satisfaction, Customer Relations, Outsourcing Management, Vendor Relations, Customer Service, Outbound, and Outsourcing.
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