Beth Findlay Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

Glasgow, United Kingdom

Learning more about scotch whisky and our current distillation of Glasgow's first single malt whisky for 100 years. Gaining greater skills in hospitality.

Glasgow, United Kingdom

Promoted to team leader after a year of working within the office through demonstration of excellent work and impact made within the store. I was able to showcase my skills in communication and problem solving that allowed me to be a valued member of the team, which was acknowledged by my line manager and store manager. Office responsibilities;• Completing daily paperwork and investigating discrepancies that are affecting store’s performance,• Solving errors correctly and taking appropriate measures to ensure it does not reoccur,• Answering external and internal calls and solving customer/staff queries,• Partaking in accounting tasks relating to following banking procedures and counting daily intakes of cash. Other responsibilities as team leader in the operations team include,• Processing the deliveries and ensuring clothing is appropriate for sale, • Taking on a greater role and often organising the rest of the team for delivery by delegating roles to team members and prioritising certain tasks,• Having involvement in the audit preparation for the store where it has been essential to count stock to receive an accurate score of the store’s performance,• Developing ideas to rearrange the brands’ stockrooms to suit the season and peak periods, such as Christmas. This is to essentially maximise sales with creating improved access to departments, which are generating greater sales within the store. Additionally, I have been heavily involved in organising stock for sale periods where items have to be correctly marked with their new price in order to be sold. For Xmas 2017 sale, my line manager and myself worked out a plan and strategy for the team to begin scanning stock to be moved from full priced to sale stock in the most effective manner. By organising the team effectively and giving assistance to the full team, the sale was completed and pulled 2 days early due to our successful time management and prioritisation.

Glasgow, United Kingdom

I was responsible for conducing research on competitors and current digital strategies utilised in order to incorporate into a competitor analysis for the company. This highlighted what the company should do differently to be unique and differentiate from their competitors. I designed new ideas for their digital marketing strategy in regards to their social media posts on Facebook and Instagram.

Mallorca

Embraced the chance to experience Spanish life with a family in Mallorca for 6 weeks. I lived and breathed Spanish culture whilst also improving my communication skills and understanding in Spanish. Part of the experience was to improve English of the child in the family. I created daily English lessons that included reading, writing and oral exercises, as well as fun tasks such as games. This way it was educational but also maintained her attention.

Boston

Shadowed business owners to understand how to operate a small tourism firm in Boston. Gathered data around visitor behaviour on company website and Trip Advisor page to understand consumer behaviour in this industry. Conducted a useful competitor and SWOT analysis for the owners to utilise to progress the firm. Whilst on tours with the owners, I had taken many photographs that they could use through their social media, as they wanted some that were from a visitor’s perspective of the sites visited. By gathering data obtained through past and current bookings, the most popular hotel recommendations stemmed from the Four Seasons and the Habour hotel. The business owners have since designed and implemented more advertisements in these hotels and maintained strong relationships with staff by regularly checking by the establishment. The photographs taken during the internship allowed the firm to increase their social media interactions, going from 200 likes to 500 on Facebook. The competitor and SWOT analyses allowed the firm to implement more effective pricing strategies that were in accordance with their outgoings to maximise profit.

Glasgow, United Kingdom

Customer service role during the Glasgow Commonwealth games in several sporting ticketing booths at corresponding venues. Responsible for searching and processing tickets for customers. Managing large crowds and queues. Liable for promoting the Games and Glasgow to visitors and making a good, lasting impression. Proud to be part of the legacy the Games left on Glasgow.

Cumbernauld

Recruited by agency to work in DHL warehouse for M&S clothes. Pick orders for different stores around Scotland, work individually, and prep garments before being put onto the van.

International Business With Modern Languages, Marketing

Activities and Societies: Language Ambassador - talking to school pupils about the opportunities and benefits with learning.

Education record

Year abroad studying at this university, all subjects in Spainsh and involve consumer behaviour, sociology of consumption, strategy.

Education record

Activities and Societies: Netball club, language club