Beth Hamo Email & Phone Number

Akron, Ohio, United States

Manage inbound order and customer service inquiries, conduct research and follow up via outbound communication methods, support sales specialists in servicing unique needs B2B clients in the automobile repair space. Recognize and escalate tier 2 priorities to appropriate subject matter expert, including accounts receivable, warehouse and product management. Adept at using Salesforce to manage client data. - Maintain software updates, inventory control and on-time delivery of 100s of skus for 30+ on-site clients participating in Apex vending machine program valued at $2.5M+- Retain standard operating procedures, analyze data, communicate with 9 sales partners regarding Apex vending machine program - Facilitate problem resolution for 50+ customer interactions per day, including identifying the problem, consulting partner departments and ensuring resolution and overall satisfaction

Delivered support to internal clients regarding new hire paperwork requirements, benefit entitlements and manage leave of absence documents for world’s largest diamond retailer with 33K+ employees. Partnered with other departments to confirm benefits, employee return to work dates, and hiring status.Top Achievements:- Serviced 50+ employees per day via inbound phone call or email inquiry, achieved one call resolution on 85%+ of contacts- Completed employee eligibility verification for 100+ new hires per month before scheduled start date- Investigated employee benefit questions or discrepancies about health insurance, short- or long-term leaves and other total compensation programsKey Projects:- Trained, coached and developed peer Support Center Administrator new hires’ during deskside training sessions, teaching service processes and technical systems - Audited I-9 form completion and compliance prior to new hire start dates

Orchestrated store activities including volunteer recruitment, onboarding, training and scheduling coverage for county nonprofit animal shelter saving thousands of animals/year. Oversaw inventory control of incoming and outgoing donations. Authored and maintained standard operating store procedures manual.- Processed and sorted 2K+ of incoming donations per month and prepared them for sale in the thrift shop- Documented donations sent to other charities or sold outside of the thrift shop, including researching and product set up on eBay marketplace- Led volunteer help during Purses for Pooches annual event, which raised over 17% of total revenue for the month

Managed program to support and advise 10th grade students on requirements to take Ohio Graduation Testing (OGT) exam for free online charter school. Secured additional resources, including practice tests and study guides that helped students pass exam. Tracked student progress, success, and retesting needs. - Advised 150+ students annually, hosted monthly new student and parent orientation sessions- Drove increase in OGT passing rate during 2014 through 2016 academic years- Designed and implemented quarterly academic and social events to improve student engagement in online learning

Advised and onboarded students on entering and succeeding in intensive nursing higher-education program. Led monthly onboarding and orientation sessions that welcomed students. - Recognized with 2007 Employee of the Year Award for converting 40% of interested applicants into nursing education program enrollees - Facilitated 60+ new student orientations, including coordinating guest speakers, leading campus tours and preparing support materials