Resource/Experience Manager Assistant Director
Chattanooga, Tennessee Area
Drove 115% FTE growth and 16% increase in utilization over five years.Provided Experience Management for team of 200+ consultants. Balanced demand with supply, strategically considering business needs, project preferences, individual working styles and team dynamics. Analyzed availability and utilization metrics to lead weekly operations and staffing meetings for Domain, Talent, Experience Management, Recruiting and Finance leadership alignment.Ideated and implemented timesheet reminder bot, reducing missed timesheets to <1% from ~10%.Updated and delivered onboarding materials to a diverse population of client-serving professionals from interns through Partners/Principals.Tailored and delivered scalable training for Experience Managers, globally.Coached, developed, and championed three (3) successful counselee promotions to Assistant Director.