•Developed positive relationships with new and existing customers, leading to increased sales and opportunities.•Performed data entry and market research and maintained databases.•Analyzed competitor's marketing campaigns for insights to gain attention and sales for clients•Planned and oversaw advertising and promotion activities.

•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.•Keep records of customer interactions, process customer accounts and file documents.•Follow communication procedures, guidelines and policies.•Take the extra mile to engage customers.•Build sustainable relationships and trust with customer accounts through open and interactive communication•

•Planned and executed compliance audits to check company policies, procedures and controls.•Adhered to deadlines in optimizing regulatory and operational performance.•Established working relationships with regulatory agencies.•Performed compliance check on taxpayers to enhance proper filing and payments of taxes.•Served as an intermediary between tax officers and taxpayers.

•Organized personal and professional calendars, including reminders for upcoming meetings and events.•Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.•Managed household inventories and maintenance schedules.•Screened telephone calls and inquiries and directed as appropriate.•Restocked office and break room supplies to maximize team productivity.•Attended business meetings and took meeting minutes.•Devised and maintained office systems to best deal with paper flow.

•Tallied daily sales.•Documented daily stocks.•Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.•Monitored customer order process and addressed customerissues.•Fostered relationships with customers to expand customers and retain business