Bethina Brevil Email & Phone Number

Tenafly, Nj, Us

Doral, Florida, United States

- Provided technical assistance to customers via phone, email, and chat, ensuring a courteous and professional experience at all times- Assist home care agencies in adding authorizations and ensuring compliance with Medicaid payer requirements.- Train agencies on billing procedures, including submission and reconciliation processes.- Resolve issues related to denied claims by analyzing the reasons for denial and implementing corrective actions.- Utilized discovery questions to understand and analyze customer challenges, determining optimal resolution paths for fast and smooth issue resolution.- Escalated tickets to supervisors and technical support engineers for bugs, defects, or complex issues as appropriate, ensuring timely resolution.- Documented all customer interactions in Salesforce Service Cloud, maintaining accurate records for reference and analysis.- Demonstrated punctual, reliable, and consistent attendance, ensuring availability to assist customers as needed.- Maintained familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas.

Miami Beach, Florida, United States

-Responded to and managed user complaints effectively, ensuring timely resolution and customer satisfaction.-Communicated with users via email, phone, and chat channels, maintaining a professional and courteous demeanor.-Collaborated directly with the Workforce team to organize meetings for users, facilitating effective communication and collaboration.-Assisted the onboard team by providing training to all new hires, ensuring a smooth transition and integration into the company.-Gathered user information and competitor data to determine technical support levels and inform marketing strategies.-Proficient in troubleshooting techniques and various marketing tools, contributing to efficient problem-solving and promotional efforts.

Hollywood, Florida, United States

-Answered incoming customer inquiries promptly and efficiently, addressing concerns and providing assistance as needed.-Collaborated with management teams to remain informed about new products, services, and policies, ensuring accurate and up-to-date information for customers.-Recorded customer information accurately within our customer service database, maintaining organized records for reference and analysis.-Engaged clients in a friendly and professional manner, actively listening to their concerns and demonstrating empathy and understanding.-Offered support and solutions to customers in alignment with the company's customer service policies, striving to exceed customer expectations and foster positive relationships.

Pembroke Pines, Florida, United States

-Created orders, including OMS for home delivery of televisions and appliances, ensuring accuracy and timely processing.-Scheduled appointments for installations, coordinating with customers and installation teams to ensure smooth scheduling and service delivery.-Operated store inbound calls, providing assistance and directing customers to the appropriate departments or personnel.-Provided customer service and administrative support to the front office, assisting with inquiries, data entry, and other tasks as needed.-Managed online pick-ups, coordinating with customers to ensure timely retrieval of their orders and resolving any issues that may arise.