Elizabeth Jach Email & Phone Number

Greater Salt Lake City Area

• Research and identify root causes and reported bugs and issues • Provide second tier support for Customer Service Team • Setup, configure, and administer Galileo products and processes as required • Administer, develop and test Linux shell scripts for process automation • Work with application developers to specify and design fixes to existing processes as well as new processes • Work with the database administrator to maintain and enhance the current database environment utilizing Oracle SQL Developer • Monitor servers, processes and logs through the use of in-house monitoring systems

UNIX system data repair using SQL RDBMSIdentified database corruption, programming errors and performance issues using root cause analysisReplicated application errors and articulated and prioritized needed programming correctionsPerformed Quality Assurance Testing on application patches and upgradesProficient with Procomm Plus for Telnetting into customers systems to perform data manipulation, application support/repair and patch installationEnabled databases to function properly with Crystal Reports ODBC and Intelligent QueryProvided technical support for Accounts Receivable functions, Purchasing, e-Commerce, Inventory, Sales Analysis and Invoicing applicationsIsolated hardware issues with customer networks; defined needed fixes for field techs to implementUtilized Oracle CRM to track customer issues and purchase ordersProficient in the use of Windows and Microsoft Office Products

Technical Management, Business Information Systems

Education record