Beth Goldstein Email & Phone Number

Phoenix, Az, Us

Roddi, Cuneo, It

At ORS Group, we create inventory optimization models utilizing decision intelligence techniques (i.e. machine learning, AI, big data analytics) for businesses, mainly focusing on the MRO and distribution for the US market.As the Head of Marketing & Operations, I oversee the strategic execution of key business functions to accelerate growth and maximize efficiency. With a strong focus on aligning marketing and operational initiatives, I lead cross-functional teams to drive revenue, optimize processes, and ensure seamless customer experiences.Key responsibilities include:Developing and implementing data-driven marketing strategies that boost brand visibility and customer engagementStreamlining operational workflows to enhance productivity and reduce costsCollaborating with executive leadership to set and achieve aggressive growth targetsLeveraging market insights and innovative technology to position the company ahead of industry trendsMy role is centered on delivering measurable results, ensuring our go-to-market strategies align with operational excellence, and empowering teams to reach their full potential.

Executive Grid is a retained executive search firm that specializes in helping our clients find top talent for senior leadership positions in the clean energy transition. We take a consultative approach to each search, working closely with our clients to understand their unique needs and develop a comprehensive search strategy that will deliver results.

Brea, Ca, Us

• Optimized sales operation processes through standard work, balancing demand/capacity. • Created “Back to Work” initiative with EHS in Q4 for outbound NPS surveys yielding a 110% increase in customer responses while saving $16k in workers compensation insurance fees in that quarter. • Mission critical culture improvement. Shifting a culture of 40 plus years where people were the process, into a continuous improvement focused team that are cross-functional and enable learning. Using the Go & See to find out where we stand in our way as a company and where we can yield success by communication, time studies, training and getting standard operating procedures created and socialized. 40 SOPs have been created across my team allowing work to be cross functional instead of in silos. Moved work around from over capacity team members to a more balanced workload overall.• Delivered on EBITDA goal for 2022 during M&A efforts to get all work invoiced and processed. Continue to drive revenue and profitability with the processes and practices which has increased customer spend, improve customer experience, strengthen customer relationships and ultimately lead to customer retention and loyalty (as measured by Net Promoter Score). Working side by side with sales, marketing and customers to ensure the customers are satisfied with the services they receive.• Created VOC for the Customer Onboarding program which enabled insights that drove our program forward. In 2023, the Customer Onboarding program was re-launched across all business partners and acquired entities.

Riverwoods, Il, Us

• Identify opportunities for operational improvement and implement strategies to increase efficiency and reduce cost.• Collaborate with cross-functional teams to identify and implement process improvements that enhance operational efficiency and customer satisfaction. • Led the cross functional leadership team across the Customer Service Call Center Operations business in Card and Bank to create a retention and talent board for the call center employees. Allowing standards in hiring and collaboration to retain the best talent across the company. Resulted in 10% decrease in job abandonment (CSU to CORE), decrease of AHT (Average handle time) $1.7MM expense save across the CSE enterprise, and 30% more conversations serviced (Digital) which resulted in $2.6MM incremental value in 2020.• Exceeding in bringing Operational Excellence to all processes across four geographic sites through two of the least tenured areas within our Customer Service Engagement teams

Riverwoods, Il, Us

• Utilizing agile and Shingo based methodology, developed and implemented continuous improvement systems and methodologies to drive operational efficiency and productivity across the enterprise.• Planned and executed the deployment and maturation of the Discover Management System to ~8000 people in 4 sites across the country• Executed on targeted improvement cycles, identifying highest value work, and delivering operational excellence through LEAN/Six Sigma processes.• Taught field focused, leader led management system through the Regional VPs and Directors down to the agent level. Focused on coaching to build capability in targeted areas, decrease waste and increase our wildly important goals.

Riverwoods, Il, Us

• Product owner for Card member Disputes accelerating the implementation of LEAN process improvements for the agent ecosystem with 2500 US based agents through using Jira and Agile methodology.• Responsible for leading national multi-site team through analytics, compliance and risk based projects that impacted our ORE and HPP processes.• Spearheaded cross functional streamlining with Compliance and Internal Audit teams. Call to action correcting any findings, revising policies and procedures regularly to guarantee accuracy. This resulted in the internal SLA improvement of 28 days to 7 days.

Riverwoods, Il, Us

• Led the first digital marketing Agile team as Scrum Master for the WSCR process alongside Digital User Experience, Customer Service, Search, Site Marketing, Business Technology, Acquisition, and Portfolio teams in order to provide expertise and thought leadership toward new landing page installations, campaigns, and responsive web design transformation on Discover.com utilizing Rally.• Digital thought leader, responsible for the planning and delivery of content management updates while transitioning from Rally to Jira for high-impact and high-profile digital experiences across Discover’s online platforms, including web, e-mail and mobile. Working on ground-breaking initiatives supporting Discover’s card members through product launches, content optimization and testing of different creative. • Responsible for leading the web content development team for all public side content on www.discover.com from Waterfall to Agile and LEAN methodology.

Speaker, author and highlighted DAM subject matter expert guiding people through the sea of digital asset management, digital strategy, and authentically telling it like it is speaker traveling the world helping people move from being digital tourists to digital immigrants. Let's talk about data governance, audit, metadata and all things that keep your DAM healthy.Published multiple times and member of the editorial board for the Journal of Digital Media Management by Henry Stewart Publications.Keynote Engagements & Publications:Henry Stewart DAMNY (May 2014 & May 2015) DAMLA (November 2015)HP Engage 2014 (September 2014, November 2015)Published author Journal of Digital Media Management (V5 N1 Autumn/Fall 2016 and V9, N2 Spring 2021)

Deerfield, Illinois, Us

•Lead and directs international digital marketing content initiatives, both internal and external, across multiple platforms and formats to drive sales, customer engagement, and retention.•Created and led data governance, audit and risk assessments for all international assets across the international marketing teams.•Created and implemented global standards for relevance and quality of content on Baxter digital assets to ensure the delivery of high quality medical content to Baxter’s internal and external customers. •Partnering globally with marketers as well as business partners ensuring all content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for search and user experience for all channels of content including online, social media, email, mobile, and video.•Completed live global roll out with training in 12 countries of the cloud based Digital Content & Asset Management System (DCAM) “The eLibrary”, created and trained marketing professionals and counterparts for full buy-in across both sides of the business globally. Created both processes and governance of the eLibrary to ensure that digital content is posted in compliance with appropriate Legal and Regulatory requirements. •Developed standards, systems and best practices for content creation, distribution, maintenance, retrieval and content repurposing

Deerfield, Illinois, Us

•Led development and implementation on Flexbumin and Immunoglobulin digital marketing initiatives within BioTherapeutics including internally and externally facing websites, project management for global e-marketing (iPad applications internally and externally facing, product comparison videos, training videos) campaigns. •Lead the BioTherapeutics digital strategy within each product category to assist with understanding who do we reach with what technology and how do we execute on that. Led our model of digital maturity within BioTherapeutics to create an action plan for each global product manager.

Deerfield, Illinois, Us

• Developed a digital strategy model and its activities for the Albumin portfolio, including iPad application for Chinese, Italian and Colombian markets, creating a differentiated brand presence in the market with FLEXBUMIN. • Managed the integrated project plan for the launch of GAMMAGARD MMN indication• Managed the integrated project plan an Ig Branded product launch for Global Marketing

Lake Forest, Illinois, Us

Charged with managing the operational projects for the customer service call center specializing in supporting 2.5B E-commerce and E-business channels. Functioned as key partner for the channels collaborating with business partners and peers in developing service strategies and cross-training plans for supporting new service channels.• Contributed to ~$1.5M in average incremental monthly sales by launching service offerings and support teams in response to customer demand; additional service offerings were Click-to-Call, and Click-to-Chat.• Obtained PMP through Grainger

Lake Forest, Illinois, Us

Organizational and problem solving skills, and smooth, seamless execution of details in project planning and scheduling. Seamless execution and submission of reporting every month. SME administrative/technical support for all 39 branch managers within my districts, as well as three District Branch Sales Managers. Constantly looking for opportunities for process improvement and working with the Branch Managers to identify waste at every branch in the Northern IL area. All 8 branches started LEAN projects saving upwards of $3M

Lake Forest, Illinois, Us

Co-Branch Operations Manager for over 8 branches in the Northern IL territory. Support management with implementation of market development strategies. Continued participation in market expansion scoping project to increase knowledge of market intelligence. Supervise and model service skills for branch employees to emulate and exceed customer expectationsCo-Branch Operations Manager in Wheeling, Waukegan, Addison, and Schaumburg, IL, and Onsite Account Manager for Abbott Laboratories. In charge of operations for 4 B2B branches, including management of 12 to 15 phone agents in call centers within each location. Operational management included oversight of sales and inventory. Managed staff of 12 to 22 at the 4 locations which generated $6M, $13.5M, and $10M annual sales respectively.

Lake Forest, Illinois, Us

Played a vital role in process improvements, drive costs out of the business, and increase overall productivity by analyzing, designing, developing Web-based applications, and communication tools. Development and maintenance of Vice President of Sales monthly e-update. Redesigned entire sales-facing intranet (design, content, and architecture)

Lake Forest, Illinois, Us

Analyzed current business processes, and develop them electronically, saving time and money for the department. Support and creative direction for all US Regional Marketing events and programs including supplier based programs. Management of 12 Regional Marketing local budgets. Created templates, ran with creative agencies as well as worked with legal to execute on local marketing programs.

Master Of Business Administration (Mba), International Business

Bs Of Biological Sciences, Biology, Psychology