Continuous Improvement and Change Consulting--Support clients’ business transformation via:• Change Management—Implement and institutionalize a culture of continuous improvement. Assess effectiveness using process analysis and documentation, gap analyses, and lessons learned. Identify opportunities for improvement, plan corrective actions, and implement modified processes, with emphasis on training and communication to support sustainable change.• Teambuilding—Guide teams using the CoreClarity and CliftonStrengths frameworks to enhance team members’ self-awareness and understanding of colleagues to enable culture transformation, foster team cohesion and enhance team decision-making.• Strategic Planning—Identify desired strategic outcomes, design initiatives to address gaps in performance, develop change management strategies, track progress, and measure effectiveness in achieving outcomes.• Meeting Facilitation—Design meetings with clear purpose and desired outcomes, guide discussion, and document outcomes to facilitate knowledge transfer and effective execution.• Quality Assurance—Evaluate program practices in relation to applicable guidance and standards, ensure appropriate documentation of key program practices, and lead development, tracking and reporting of metrics in order to assess program health and provide insight to management on program activities.Executive Leadership Coaching--Guide clients in the process of developmental coaching. Provide a sounding board outside office politics, offer powerful and precise feedback, reveal habits of thought, perception and action, develop leadership presence and awareness, and identify high leverage actions and learning practices. Employ principles of Presence Based Coaching to engage whole-body self-awareness and decision making.Clients have included: UNC Medical Foundation, UNC Institute for Arts and Humanities, US Air Force Office of Special Investigations, and individual coaching clients.

Worked with a variety of non-profit, government, and corporate clients to help them navigate change, and evaluate and improve team performance.Served in an ongoing advisory role to the leadership team of a technology modernization program within a large US government Transportation agency. Partnered with the project team to ensure efficient and effective management and communication of information in support of program planning and performance. Focused on establishing a shared understanding of the information needed, the actions required to collect and analyze that information, and the mechanisms through which the information was captured and disseminated—all in the service of good decision-making and effective project execution.Strategic Planning--Guided teams in ongoing strategic planning--Identified desired strategic outcomes, designed initiatives to address current gaps in performance, developed change management strategies to support implementation of initiatives, tracked progress on initiative execution, and measured effectiveness in achieving desired outcomesTeam Dynamics--Guided teams in better understanding themselves and how they work togetherProgram Management Effectiveness--Evaluated program practice areas (e.g, Contracts, M&A, Program Management, QA, Requirements Management, Risk, and Verification and Validation) for compliance with agency guidelines, and assisted in identifying and implementing improvements--Ensured appropriate documentation of program practices, and development, tracking and reporting of metrics to assess program health--Partnered with clients to implement and institutionalize a culture of continuous improvement--Assessed program and project effectiveness using approaches such as process analysis and documentation, gap analyses, and lessons learned--Used performance improvement and change management expertise to assist teams in implementing modified processes successfully

Management consultant, partnering with a variety of corporate and non-profit clients. Key long-term engagements included:INTERNATIONAL MONETARY FUND (IMF)Served as Senior Consultant supporting the IMF’s internal performance improvement organization, and managed its repository of information on business functions, outputs and controls. Program Management Effectiveness--Conducted Effectiveness Review studies. Facilitated sessions to gather business process information--Documented and analyzed As-Is business processes and assessed the effectiveness of processes and supporting technologies--Designed To-Be business processes, and identified functional and technical requirements for associated technology enhancements or replacements--Identified and collected process metrics, and performed analyses to support change recommendations--Guided IMF project managers through change management--identified stakeholders, developed communications plans, planned software integration, and developed training plansInformation Management--Restructured existing internal information organization scheme, to more effectively demonstrate the connection between the IMF’s business functions and its key performance indicators--Developed “big picture” depictions of key business functions to provide context for existing process data and make information more accessibleFORD MOTOR COMPANY AND GENERAL MOTORS, Ergonomics Programs, Information Design --Facilitated design and implementation of software applications to automate and enhance existing paper-based processes for documenting ergonomic issues--Gathered process information, identified and prioritized functional requirements--Worked closely with technical team members to develop technical requirements--Designed user interfaces, employing principles of user-centered design to create intuitive interactive systems

Information Management and Student Advising work in the University's Housing Information Office--Managed special programs within the Housing Information Office. Adapted departmental materials for presentation on the Web. Transformed a paper-based rental listings process into an on-line process, improving the currency of listings from weekly to daily.--Reengineered the Early Move-In Authorization process, improving communication between units and eliminating labor-intensive paper-based system. Evaluated user needs, mapped data and process flow, and developed database to enable real-time information dissemination and retrieval. Wrote user guides and conducted one-on-one and group training sessions. --Managed relational database of local property owners and rental properties. Designed publications and produced on-line listings of available rental housing. Advised property owners and students about City housing regulations.

Administrative and Database Management work in ACE's Membership office.--Analyzed relational database of Colleges and Universities and standardized data formats. Enhanced database design in response to client information needs.