Beth Campbell Email & Phone Number

I am seeking a new role that leverages my leadership and project management experience while offering opportunities for growth in the same industry or that can be utilized in a different industry. I aim to apply my skills in process optimization, stakeholder collaboration, and strategic alignment, while expanding my knowledge in a new field and its unique.

Winston-Salem, North Carolina, United States

• Spearheaded digital product development initiatives by translating complex business requirements into actionable user stories, significantly enhancing product usability and driving customer engagement.
• Optimized User Experience: Partnered with UI/UX designers to implement intuitive design enhancements, resulting in an improvement in user interaction and satisfaction scores.
• Strategic Alignment: Led and facilitated backlog refinement sessions, ensuring alignment with overarching strategic goals, which led to an increase in sprint efficiency.
• Agile Prioritization: Collaborated closely with product management and technical teams to prioritize story backlog, successfully establishing and achieving sprint goals that consistently met or exceeded project.

Winston-Salem, North Carolina, United States

• Collaborated across multidisciplinary teams to define, document, and optimize business requirements, driving the successful redesign of a key digital product and enhancing its overall functionality.
• Process Optimization: Developed and diagrammed comprehensive process flows for the payment system using Visio, providing clear, actionable insights that streamlined team collaboration and decision-making.
• Agile Story Management: Efficiently managed and updated user stories to reflect design and technical changes, ensuring seamless integration of updates and maintaining project alignment with business objectives.

Winston-Salem, North Carolina, United States

• Partnered with cross-functional teams to capture and deliver dynamic messaging solutions, ensuring consistent and accurate communication to end users, which enhanced overall product effectiveness and user engagement.
• Messaging Strategy Development: Captured and documented dynamic and static messaging requirements, leading to the successful creation and delivery of user alerts that improved customer responsiveness and satisfaction.
• Standards Compliance: Collaborated closely with the content delivery team to ensure all messaging adhered to company standards, resulting in positive compliance rates and reducing the need for revisions.
• Comprehensive Documentation: Meticulously documented business requirements and rules for product features, providing clear guidelines that streamlined development processes and ensured alignment with business objectives.

Winston-Salem, North Carolina, United States

• Led comprehensive testing and analysis initiatives to ensure successful implementation and functionality of system enhancements, driving operational efficiency and improving customer data accuracy.
• Quality Assurance Leadership: Conducted thorough testing of new system enhancements, ensuring successful implementation and optimal functionality.
• Data Migration Accuracy: Analyzed and verified customer product information, ensuring the correct migration materials were sent during high-stakes bank integrations (Western Financial Bank and South Bank & Trust).
• Process Improvement: Collaborated with management and technical teams to design and implement a secure distribution process for RSA tokens, establishing a secure area for storage, packaging, and mailing that improved.

Winston-Salem, North Carolina, United States

• Delivered expert software support for Wachovia Connection browser product, resolving complex issues and ensuring seamless user experiences for both internal and external customers, particularly in commercial banking.
• Customer Issue Resolution: Proactively researched and diagnosed software issues, providing timely and effective solutions that improved customer satisfaction and reduced downtime.
• Product Expertise: Provided specialized support for key commercial banking products, including payment services, ARP, imaging, and reporting, ensuring consistent performance and reliability across all supported.
• Stakeholder Collaboration: Worked closely with cross-functional teams to address and resolve product-related challenges, enhancing overall service delivery and contributing to an increase in customer retention rates.