Beth Kaumeyer Email & Phone Number

Ohiohealth

• Consult with leaders and associates at all levels to meet organization's Balance Scorecard Service goals and improve the patient experience using data analysis and action plan development and execution.• Ensure patient/customer concerns are investigated and resolved in a timely and effective manner in accordance with the Joint Commission and HFAP regulations.• Develop and facilitate customer service training sessions to educate and engage associates and physicians.• Contribute to the planning and execution of the OhioHealth Customer Experience Strategic Plan.

Riverside Methodist Hospital

• Consult with leaders and associates at all levels to meet organizations’ Balance Scorecard Service goals and improve the patient experience.• Investigate, resolve and document customer concerns in a timely and effective manner. •Develop and facilitate Customer Service training sessions to educate and engage associates and physicians.• Responsible as the primary contact to the patient satisfaction vender, for survey development, data processing and client relation issues for Riverside Methodist Hospital, Grant Medical Center and Ambulatory Regional Services.

Ambulatory Regional Services

• Partnered with the Ambulatory Regional Services leadership to design and implement the Patient Experience for the Health Centers through staff engagement and training, development of patient feedback mechanisms and identification and implementation of best practice patient processes• Assisted in the opening of three Ambulatory Health Centers.

Master Degree In Business Administration

Bachelor Of Arts, Psychology

Coursework For Bachelor Business Administration Degree In Process Management