Product Owner for the Log In and Portfolio segments of the Vanguard mobile app.● Developed short and long-term roadmaps for the Log In and Portfolio features of the mobile app.● Collaborated across multiple Journey teams to deliver valuable features to clients.● Gathered requirements and turned them into actionable epics and stories stored in Jira.● Worked with the business and the team to develop Product and Sprint goals.● Participated in Scrum ceremonies as Product Owner and business analyst.

● Collaborated with Product Manager to review product goals and determine product priorities for the Orchestation and Admin Console products.● Broke down higher level goals and requirements into actionable Epics and Stories.● Organized Epics and Stories into Product Increments and collaborated with other Product Owners and teams to discover cross-team dependencies and ensure successful Product Increment planning.● Prioritize Epics and Stories and maintain a rolling 3 months' worth of Product Backlog● Elaborated Epics and Stories with enough detail that the team was able to estimate accurately.● Participated in Scrum and SaFE ceremonies in the Product Owner role and helped the team to select Stories for each Product Increment and Sprint to meet product goals.● Contributed to ongoing agile, Scrum, and SaFE improvement.● Contributed to HipTest implementation plan and guidance for writing well-formed BDD tests.

● Collaborated with Product Owners to develop prioritized backlogs to achieve both strategic and tactical goals● Facilitated Scrum ceremonies, coached team members on Scrum methods, reviewed Scrum processes, suggested improvements to management, documented process changes.● Improved team’s ability to estimate and complete work by making sure grooming sessions took place, and acceptance criteria were included for every story.● Coached BAs on writing better user stories and acceptance criteria.● Improved reporting to project managers, stakeholders, and executives, by setting up JIRA filters and dashboards to organize status information more effectively.● Researched and recommended add-ons to JIRA to support better reporting and workflow capabilities.

● Improved COTS support team's completion rate by implementing Kanban/continuous delivery, organized by work streams, so the team could focus on the right priorities.● Reduced number of punted stories, and amount of time issues remained incomplete, by ensuring that JIRA tickets contained just enough information, just in time for the team to have a good understanding of the needs, so they could deliver customers' needs.● Collaborated with other Agile professionals within the organization to improve Agile processes as a member of the Agile Process Enhancement team.

● Improved project completion, product owner satisfaction, and time-to-market forproduct development teams by facilitating the right communications at the right times, balancing high priority work against technical debt, and rolling product documentation processes into the work products expected at the end of a Sprint.● Doubled team velocity over the course of a year through continuous analysis of team’ssuccesses and failures, monitoring outcome of retrospectives, and careful applicationof incremental changes to requirements documentation, development processes, and testing processes.

● Improved efficiency of proposal completion process by analyzing existing tasks andworkflow, identifying areas for improvement, and implementing supporting contentmanagement functions in Confluence to track proposal elements to completion.● Closed gaps in communications between Sales and Product Development, by participating in pre-sales activities, and communicating customer requirements to Product Development sooner, so that teams had more time to react, and provide better estimates, and more realistic delivery expectations.● Drove adoption of standardized, wiki-based SOP templates across different areas of theorganization in support of the organization’s Quality Management System (QMS) toimprove ability to pass quality certification programs and readiness for client audits.● Coordinated the organization's SOC2 and URAC certification processes, including gathering required documentation, facilitating meetings with representatives with the certifying bodies, and ensuring that requirements for certification were met throughout the year.● Managed one direct report, and provided ongoing mentoring and training on Agile/Scrum processes, JIRA, and Confluence as needed throughout the organization.

● Increased successful completion of stories in a Sprint by writing more targeted userstories, and breaking stories down into more workable pieces, so the team could graspthe business value and goals and could estimate the level of effort more accurately.● Reduced confusion and churn across teams, by reviewing and refining businessanalysis processes to better support team work flow, and mentoring and trainingbusiness analysts on more effective requirements gathering● Maintained up to 6 product backlogs at the same time, within a single team board in JIRA, to support the team's ability to rotate development work across multiple streams.● Mentored and trained new and existing BA team members.

● Managed up to three direct reports, including resource allocation, mentoring andtraining.● Refined organization's requirements gathering processes, to align with Agile/Scrum standards, by gathering ongoing feedback from business analysts on each Scrum team.● Collaborated with PMO and Software Development managers to implement new procedures and standards, to improve teams' ability to deliver on their commitments.

● Mentored and managed a team of two business analysts.● Developed and maintained business analysis processes.● Aligned business analysis strategies with the project management process and the PMO.● Coordinated business analysis activities with project managers and business owners.

● Analyzed and documented business problems across business functions and recommended solutions.● Ensured that proposed system features and requirements met user needs and satisfied business objectives and initiatives.● Developed requirements documents as well as product backlogs, to support both Waterfall and Agile/Scrum-based teams.● Developed wireframes and flow diagrams to ensure a high level of usability acrossfeatures of the HMS user portal including the data auditing and data loading systems.● Conducted usability testing for Web user interface applications across multiple platforms.

● Wrote articles highlighting local resources of benefit to parents with autistic children as well as tips and topics of general interest to the Philadelphia autism community.

● Provided project management, business analysis, web development, technical documentation for web application projects.

● Managed development and implementation projects for non-profit and commercialcustomers.● Optimized development effort with China to provide around-the-clock development,through web-based communication with the off-shore team.● Projects included content management system implementations, a multi-faceteddrill-down search interface, web site designs and redesigns, learning managementsoftware selection.● Conducted JAD sessions, collected user experience feedback, created project plans,business analysis documents, technical, and end-user documentation. Wrote proposalsand updated the company’s proposal boilerplate to make it easier to respond torequests for proposals.● Managed the company’s trade show presence from end-to-end including research andcoordination of purchasing of all trade show materials.

● Developed standards and processes including project flow and templates for the IT Project Management Office. ● Coordinated the roll out of IT PMO standards and conducted training sessions on project flow and project templates.● Managed the development of the BT C.A.R.E. application to deliver the ability to electronically submit and review claims, authorizations and referrals and review patient eligibility.

● Managed all Brown & Toland web sites, including content updates, development of templates to improve maintenance tasks and look and feel improvements.● Gathered requirements for internal support applications and developed front end interfaces in Cold Fusion, Lotus Notes R5 and JSP, including all features and functions and graphic design.

● Developed templates, performed content updates, created graphics and optimized graphics and code for rapid display on the company web site.

● Developed web pages in Cold Fusion and proprietary internal Mac-based framework for different branches of the Navy, including N45.● Created graphics and applied them to the web layout with optimization for fast loading and cross-browser compatibility.

● Developed the front end user interface for an early protoype electronic medical records (EMR) system, including creation of all web pages in Cold Fusion, branding with GW logo and colors and basic SQL queries.● Coordinated requirements gathering with the project owner and collaborated with the database developer and transactional system developers to connect the front end interface with Oracle and back end systems including HL7 transactions.● Modules developed included patient demographics, patient notes, prescription history, allergies, prescribing, formulary lookup, lab results with outlier results flagged and highlighted.

● Converted the newspaper on a weekly basis from ATEX to XyWrite to HTML for display online.● Wrote Perl scripts to improve the conversion process with a net reduction of 2 days.● Wrote occasional web site reviews and answered customer service emails as necessary.

Gathered content for the alliance GOPHER site, updated existing content, added new sections, re-organized the GOPHER site structure. Reviewed and edited informational brochures.