Jane "Beth" Kitchen Email & Phone Number

Memphis, Tennessee, Us

•Canada Hosting Migration Project BA- conducted full system gap analysis with Canada Team and their 3rd party core for migration to be hosted at 3rd party premises.•Commercial TruView (D365) BA/QA- primary BA and tester for the Commercial sales UI. Created small and medium level enhancement requirements for this application and served as change and regression tester for each monthly sprint test/release cycle.•Wrote requirements for various other initiatives for the residential side of the business.•BA Mentor for other BAs- teaching others to diagram process flows and ecosystems in Visio.

Memphis, Tennessee, Us

-Built the Business Analyst department from the ground up and prioritize workload for 4 business analysts.-Mentors all business analysts, training them on root cause research, decision making, impact analysis, project organizational skills, ecosystem & process flow diagramming, requirements/user story writing and SDLC processes.-Created our Business Requirement Document template for the core side of the business. For the frontend side of the business, utilize user stories in JIRA. -Lead Business Analyst responsible for all new enhancement requests for our credit union core processing software.-Enhancement Committee head. Lead a team of SMEs and managers to approve and prioritize enhancements.-Analyzes approved enhancements and projects, at both a functional and technical level. -Communicate with SMEs, third parties and developers to determine current and future state and to coordinate the different groups to be integrated.-Create SOWs, detailed FE/BE requirement documents and JIRA tasks. -Create ecosystem diagrams, workflows, sequence maps, etc for several large projects. -Utilize ADO for change management research.

• Primarily tested the All Things Digital project, which is a brand new front end website that combines many older separate applications for users and partners. Mostly front-end manual testing of the new site on multiple devices and browsers. • Created test cases and provided formal QA documentation for various aspects of the business, including global distributor support, order entry, client-facing websites (FE & BE), content changes, marketing initiatives, international support, system maintenance, social networking logins, minimum viable product sites and more. • Utilized Agile with weekly sprints and daily standups, communicated directly with technical owners and developers and entered bugs into JIRA. Utilized Confluence for project/issue knowledge.• Testing and SQL query writing in the backend home system of record called PICK as well as legacy apps.• Tested payment processing.• Exposure to automated testing and Juiceplus’ frameworks using Selenium, Visual Studio, C# and Jenkins to run individual builds.

Memphis, Tennessee, Us

• PM, BA & QA on the NY Department of Environmental Conservation Contract eSignature project• Saved the company $80k/year by taking the initiative to PM, BA & QA a Lockbox Payment Optimization project.• In my first week, designed a new page for the customer-facing phone app.• BA/QA of the “Mission System” - used as home system of record by 250+ TruGreen branches across US. • Web service testing with SoapUI and Postman.• Utilized Tableau for a couple of projects and SQL for many projects/tickets.• QA and BA with fields services group, including tablet and phone apps testing and requirements gathering• Coordinated with many vendors to make data models, gather requirements and test.• XML, WSDL, web service, API process mapping and testing with SoapUI and Postman.• Self-taught Selenium and Jenkins automated testing software with Udemy DevOps courses.• Multiple browser and mobile device testing.• Created ecosystem diagrams and process flows/swimlanes.• Coordinated with the following vendors to make data models, create process flows, gather requirements and test:o Metova for the customer facing smartphone applicationo Vanick for the Olympus call center sales applicationo Ntara for the customer facing websiteo Velocitor for the door to door sales application

Memphis, Tennessee, Us

• Member of the Admin/Back Office team as QA/BA, working in an Agile environment under guidance of a CSM. • Business analyst duties such as design, suggesting software development solutions, creating or analyzing/revising business requirements, building queries, code analysis and running sql updates. • Created test scripts, reported and tracked software bugs and provide detailed formal documentation. • Conducted in-depth analysis and testing of the Terminix “Mission System” proprietary AS400/DB2/LANSA-coded green screen software, which is used by 400+ Terminix branches across the United States. • Analyzed and tested the VISA/Vantiv token ID project along with Payment Hub integration. • Ensured proper functionality of the more complex changes and initiatives in Terminix's payroll area, including pay plan modifications and new pay plans. • Used various testing methodologies such as unit testing, user acceptance testing, functional testing, integration testing, data integrity analysis, positive & negative test scenarios, white box testing, black box testing, regression testing and some load testing.

Owner/President of The Mid-South Renaissance Faire (2015-2018), owner of New World Henna temporary body art services, mother and caretaker to my mother.• Owned and operated an annual outdoor historically themed festival that occurred the last two weekends of August. • Personally executed all pre-faire preparations, including contract writing, entertainment acquisition and paperwork, contracted vendor negotiations and paperwork, performer auditions and contracting, site operations preparation, marketing, graphic design, website maintenance, supply acquisition, bookkeeping and initial accounting, insurance purchase, venue negotiations, budgeting, permits acquisition, fundraising/sponsorship coordination, hotels / hospitality / lodging negotiation and booking, relations with guests, etc. • Coordinated over 400 amazing volunteers to put on the faire, including facilitating meetings and scheduling.

Memphis, Tn, Us

• Worked closely with Project Managers and Development team to deliver a 6-month fundraising campaign project on time.• Created and executed the test strategy, test cases, and documentation for web testing and data validation for ALSAC's data extract re-architecture project and new mail appeal portal.• Assisted BI team in creating a tool that quickly enables ALSAC to create a fundraising mailing campaign in an hour or two that previously took several people 3 weeks or more to perform. • Utilized HP Quality Center tools, SQL Server, Business Objects Data Services.

Collierville, Tn, Us

• Created test cases and provided formal QA documentation for various aspects of the business, including global distributor support, order entry, client-facing websites, marketing initiatives, data management, data security, international support, system maintenance, social networking initiatives, and more. • Testing in both Green Screen PICK and web environments. • Assisted in the PCI Data Security Standards project, providing testing to ensure that credit card security standards were met, including credit card purge. • Utilized VMware Player, Anzio client, Microsoft Test Manager, multiple browser testing, Microsoft Visual Studio, and Team Foundation Server.

Memphis, Tn, Us

• Created paper-based and eLearning training courses for the training of clinicians on the Cerner Electronic Medical Record using Captivate, Camtasia, Snagit, Articulate, Dreamweaver, and Adobe Photoshop.• Responsible for staying updated on the latest electronic medical record functionality. • Coordinated with clinicians to create the appropriate curriculum for each nursing facility and discipline. • Troubleshooting and testing as software updates were released.

Memphis, Tennessee, Us

• Tested in all areas of the business including Sales, Service, and Administration, specializing in Payroll and Accounting.• Used various testing methodologies and principals such as creating test data matrixes, unit testing, user acceptance testing, functional testing, integration testing, edge case testing, clear to black box testing, regression testing, report testing and load testing.• Conducted in-depth manual testing of the proprietary home system of record, the "Mission System”, which is used by 400+ Terminix branches. • Primary integration and UAT tester for the release of the customer facing Terminix Customer Portal website.• Primary tester of the rebuild of Terminix's Work Order Generator, which was a major architectural change.• Ensured adherence to NACHA and Sarbanes-Oxley (SOX) regulations.• Created test scripts, reported and tracked software errors and bugs, and provide detailed formal documentation using Problem Tracker. • Used/Tested: WebLogic, web services/WSDLs, SoapUI, IBM iSeries Client Access, AS400/OS400 platform & query, impact lists, JD Edwards, Proprietary handheld devices, Legacy-based systems, Report Manager.

Memphis, Tennessee, Us

• Training Team Leader for Terminix’s full system re-write and training implementation- this was a large scale, company-wide implementation which involved spending 3 full weeks with a new branch each month to replace all of their hardware and train the staff on a completely new proprietary software system that they would use for everything from customer service to payroll to service call scheduling. • Paired with new trainers in a supervisory and coaching role to ensure that they were able to properly train future branches, including providing evaluations on them. • Developed content for training manuals.• Awarded “Best System Knowledge” out of 60+ trainers. Only trainer kept on as QA after implementation.

Us

• Directed the middle school band and taught exploratory music• Sponsored the majorettes, majorette drummers, and cheerleaders