Jane "Beth" Kitchen Email & Phone Number

Memphis, Tennessee, US

• Canada Hosting Migration Project BA- conducted full system gap analysis with Canada Team and their 3rd party core for migration to be hosted at 3rd party premises.
• Commercial TruView (D365) BA/QA- primary BA and tester for the Commercial sales UI. Created small and medium level enhancement requirements for this application and served as change and regression tester for each.
• Wrote requirements for various other initiatives for the residential side of the business.
• BA Mentor for other BAs- teaching others to diagram process flows and ecosystems in Visio.

Memphis, Tennessee, US

-Built the Business Analyst department from the ground up and prioritize workload for 4 business analysts.-Mentors all business analysts, training them on root cause research, decision making, impact analysis, project organizational skills, ecosystem & process flow diagramming, requirements/user story writing and SDLC processes.-Created our Business.

• Primarily tested the All Things Digital project, which is a brand new front end website that combines many older separate applications for users and partners. Mostly front-end manual testing of the new site on multiple.
• Created test cases and provided formal QA documentation for various aspects of the business, including global distributor support, order entry, client-facing websites (FE & BE), content changes, marketing initiatives.
• Utilized Agile with weekly sprints and daily standups, communicated directly with technical owners and developers and entered bugs into JIRA. Utilized Confluence for project/issue knowledge.
• Testing and SQL query writing in the backend home system of record called PICK as well as legacy apps.
• Tested payment processing.
• Exposure to automated testing and Juiceplus’ frameworks using Selenium, Visual Studio, C# and Jenkins to run individual builds.

Memphis, Tennessee, US

• PM, BA & QA on the NY Department of Environmental Conservation Contract eSignature project
• Saved the company $80k/year by taking the initiative to PM, BA & QA a Lockbox Payment Optimization project.
• In my first week, designed a new page for the customer-facing phone app.
• BA/QA of the “Mission System” - used as home system of record by 250+ TruGreen branches across US.
• Web service testing with SoapUI and Postman.
• Utilized Tableau for a couple of projects and SQL for many projects/tickets.

Memphis, Tennessee, US

• Member of the Admin/Back Office team as QA/BA, working in an Agile environment under guidance of a CSM.
• Business analyst duties such as design, suggesting software development solutions, creating or analyzing/revising business requirements, building queries, code analysis and running sql updates.
• Created test scripts, reported and tracked software bugs and provide detailed formal documentation.
• Conducted in-depth analysis and testing of the Terminix “Mission System” proprietary AS400/DB2/LANSA-coded green screen software, which is used by 400+ Terminix branches across the United States.
• Analyzed and tested the VISA/Vantiv token ID project along with Payment Hub integration.
• Ensured proper functionality of the more complex changes and initiatives in Terminix's payroll area, including pay plan modifications and new pay plans.

• Owner/President of The Mid-South Renaissance Faire (2015-2018), owner of New World Henna temporary body art services, mother and caretaker to my mother.
• Owned and operated an annual outdoor historically themed festival that occurred the last two weekends of August.
• Personally executed all pre-faire preparations, including contract writing, entertainment acquisition and paperwork, contracted vendor negotiations and paperwork, performer auditions and contracting, site operations.
• Coordinated over 400 amazing volunteers to put on the faire, including facilitating meetings and scheduling.

Memphis, TN, US

• Worked closely with Project Managers and Development team to deliver a 6-month fundraising campaign project on time.
• Created and executed the test strategy, test cases, and documentation for web testing and data validation for ALSAC's data extract re-architecture project and new mail appeal portal.
• Assisted BI team in creating a tool that quickly enables ALSAC to create a fundraising mailing campaign in an hour or two that previously took several people 3 weeks or more to perform.
• Utilized HP Quality Center tools, SQL Server, Business Objects Data Services.

Collierville, TN, US

• Created test cases and provided formal QA documentation for various aspects of the business, including global distributor support, order entry, client-facing websites, marketing initiatives, data management, data.
• Testing in both Green Screen PICK and web environments.
• Assisted in the PCI Data Security Standards project, providing testing to ensure that credit card security standards were met, including credit card purge.
• Utilized VMware Player, Anzio client, Microsoft Test Manager, multiple browser testing, Microsoft Visual Studio, and Team Foundation Server.

Memphis, TN, US

• Created paper-based and eLearning training courses for the training of clinicians on the Cerner Electronic Medical Record using Captivate, Camtasia, Snagit, Articulate, Dreamweaver, and Adobe Photoshop.
• Responsible for staying updated on the latest electronic medical record functionality.
• Coordinated with clinicians to create the appropriate curriculum for each nursing facility and discipline.
• Troubleshooting and testing as software updates were released.

Memphis, Tennessee, US

• Tested in all areas of the business including Sales, Service, and Administration, specializing in Payroll and Accounting.
• Used various testing methodologies and principals such as creating test data matrixes, unit testing, user acceptance testing, functional testing, integration testing, edge case testing, clear to black box testing.
• Conducted in-depth manual testing of the proprietary home system of record, the "Mission System”, which is used by 400+ Terminix branches.
• Primary integration and UAT tester for the release of the customer facing Terminix Customer Portal website.
• Primary tester of the rebuild of Terminix's Work Order Generator, which was a major architectural change.
• Ensured adherence to NACHA and Sarbanes-Oxley (SOX) regulations.

Memphis, Tennessee, US

• Training Team Leader for Terminix’s full system re-write and training implementation- this was a large scale, company-wide implementation which involved spending 3 full weeks with a new branch each month to replace all.
• Paired with new trainers in a supervisory and coaching role to ensure that they were able to properly train future branches, including providing evaluations on them.
• Developed content for training manuals.
• Awarded “Best System Knowledge” out of 60+ trainers. Only trainer kept on as QA after implementation.

US

• Directed the middle school band and taught exploratory music
• Sponsored the majorettes, majorette drummers, and cheerleaders