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Elizabeth (Beth) Cervone - Koon is listed as Senior Customer Service Professional at Durable Medical Equipment | Consumer Products, based in Grafton, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Elizabeth (Beth) Cervone - Koon.
Elizabeth (Beth) Cervone - Koon previously worked as Rehab Specialist / Rehab Specialist II at Invacare Corporation and FDA Compliance Administrator at Invacare Corporation. Elizabeth (Beth) Cervone - Koon holds Property/Auto And Life/Health Ins. from Hondros College Of Business.
Multi-faceted Senior Customer Service Professional with strong background in customer relations. Extensive experience in troubleshooting and problem-solving. Conscientious, thorough and diligent. Recognized continuously by customers for exceptional customer service. Works well independently as well as part of a team. Key competencies include:• Customer Relationship Building• Problem Resolution• Order Entry• Upselling• Return Authorizations• Training • Procedure Development• Microsoft Office• OnBase• Oracle• Credit Re-bills• Expediting Orders• Order Tracking / Tracing / POD• Compliance
Listed skills include Customer Insight, Customer Satisfaction, Customer Experience, Sales Process, and 27 others.
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I am a multi-faceted Senior Customer Service Professional with strong background in customer relations.I am currently seeking my next opportunity and can be reached at: bethjck4@gmail.com
Elyria, Oh
Advanced customer service representative roles with focus on customized power wheelchairs.• Placed and expedited customer orders.• Assisted dealers with all equipment issues and specialized modification requirements.• Established strong relationships with dealers, salesforce and end-users.• Recognized as top upseller for 4 most recent years.• Resolved elevated issues in the escalation queue.• Updated system with internal notes for other representatives. • Designed and implemented daily call log sheets.• Collaborated on updates by identifying necessary corrections to parts books.• Provided training on parts books, navigating system to identify parts needed for customers.• Rectified incorrect part and equipment issues by reviewing engineering diagrams.• Traveled to Chicago to receive advanced training on specialized PinDot seating systems. • Investigated and resolved issues with transportation companies regarding lost or rerouted shipments.• Handled return authorization for products.• Issued credits to dealers for pricing, sales incentives and errors.
Elyria, Oh
Handled all escalated calls involving property damage and/or injury after Invacare came under FDA regulation.• Served as primary colntact for this type of call.• Documented incidents and claims for evaluation by corporate test lab. Obtained pictures of product under review if needed. • Submitted and approved return authorizations; placed re-orders as needed.• Worked closely with legal department, providing detailed documentation and reports.• Implemented return procedure and coding system to identify returned item for review by test lab and legal thus allowing rapid expedition through the system. • Created and monitored voicemail and email box allowing Territory Business Managers to report out-of-stock, pricing and literature issues. Managed resolution of these issues by working with product managers, customer service leadership or other relevant departments.
Elyria, Oh
Handled all end user calls and escalated issues. • Served as main contact for complex dealer and end user issues regarding injury, property damage, etc.• Provided expertise to other customer service team members. • Provided training to new hires.
Elyria, Oh
Responded to inbound customer service inquiries from dealers and salesforce.• Performed data entry of customer orders, authorized returns, credit memos and re-bills.• Researched customer contact information and transaction history and placed literature orders.
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Elizabeth (Beth) Cervone - Koon works for Durable Medical Equipment | Consumer Products.
Elizabeth (Beth) Cervone - Koon is listed as Senior Customer Service Professional at Durable Medical Equipment | Consumer Products.
Elizabeth (Beth) Cervone - Koon is based in Grafton, Ohio, United States while working with Durable Medical Equipment | Consumer Products.
Elizabeth (Beth) Cervone - Koon has worked for Durable Medical Equipment | Consumer Products and Invacare Corporation.
You can use AeroLeads to view verified contact signals for Elizabeth (Beth) Cervone - Koon at Durable Medical Equipment | Consumer Products, including work email, phone, and LinkedIn data when available.
Elizabeth (Beth) Cervone - Koon holds Property/Auto And Life/Health Ins. from Hondros College Of Business.
Elizabeth (Beth) Cervone - Koon is listed with skills including Customer Insight, Customer Satisfaction, Customer Experience, Sales Process, Direct Sales, Sales, U.S. Food And Drug Administration, and Customer Service.
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