Elizabeth (Beth) Cervone - Koon Email & Phone Number

I am a multi-faceted Senior Customer Service Professional with strong background in customer relations.I am currently seeking my next opportunity and can be reached at: bethjck4@gmail.com

Elyria, OH

• Advanced customer service representative roles with focus on customized power wheelchairs.
• Placed and expedited customer orders.
• Assisted dealers with all equipment issues and specialized modification requirements.
• Established strong relationships with dealers, salesforce and end-users.
• Recognized as top upseller for 4 most recent years.
• Resolved elevated issues in the escalation queue.

Elyria, OH

• Handled all escalated calls involving property damage and/or injury after Invacare came under FDA regulation.
• Served as primary colntact for this type of call.
• Documented incidents and claims for evaluation by corporate test lab. Obtained pictures of product under review if needed.
• Submitted and approved return authorizations; placed re-orders as needed.
• Worked closely with legal department, providing detailed documentation and reports.
• Implemented return procedure and coding system to identify returned item for review by test lab and legal thus allowing rapid expedition through the system.

Elyria, OH

• Handled all end user calls and escalated issues.
• Served as main contact for complex dealer and end user issues regarding injury, property damage, etc.
• Provided expertise to other customer service team members.
• Provided training to new hires.

Elyria, OH

• Responded to inbound customer service inquiries from dealers and salesforce.
• Performed data entry of customer orders, authorized returns, credit memos and re-bills.
• Researched customer contact information and transaction history and placed literature orders.

Property/Auto And Life/Health Ins.

Business Administration And Management, General