Beth Leckbee Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Los Angeles Metropolitan Area

Lead and drove the performance of the Youth Market Customer Service team, while training new staff and maintaining the highest level of customer satisfaction. • Conducted Training and Analysis on Youth Market staff on Business Process and software including: MS Dynamics, Blackbaud, and SharePoint. • Oversaw the entry of 10,000 order entries annually. Managed the transactional entries/corrections as well as data integrity of MS Dynamics and Kintera. • Managed Customer Service team in the resolution of internal and external questions/ issues via the Customer Helpline and email inbox keeping customer wait time low and satisfaction high

Los Angeles Metropolitan Area

Managed the volunteer recruitment and training in order to achieve the campaign goals of the annual Los Angeles Heart Walk. • Managed and engaged hundreds of volunteers, sponsors, and key corporate and community leaders raising millions of dollars in revenue.• Generated and developed relationships with Executive company leaders in order set and achieve fundraising goals.• Developed an online fundraising strategy that led to a 30% increase in online revenue for the Los Angeles Heart Walk.

Los Angeles Metropolitan Area

Created and implemented software training for new development staff members. • Conducted classroom, On-the-Job, and virtual training for hundreds of staff members on software such as Blackbaud, Siebel, SharePoint, and E-1.• Developed and maintained course materials, presentations and checklists to align with current requirements and processes.• Ensured that employees were trained in a timely manner and conducted frequent audits to ensure knowledge retention.

Paramus, New Jersey, United States

Served as Manager of multiple projects essential to the changing the employee’s mindset from a Technical Helpdesk to Digital Consultant.• Managed project communications, budgeting, training and overall implementation of programs reaching 7000+ employees. • Collaborated in the development of the company’s first CRM tool leading to millions of dollars in revenue generation. • Key member of the Line Number Portability Project that enabled customers to keep their mobile number as they moved carriers.

Austin, Texas Metropolitan Area

Assisted customers calling inbound with billing and technical issues. • Met call center volume while exceeding customer satisfaction as an inbound Customer Care Representative.• Provided knowledgeable answers to customer inquiries regarding their cellular equipment, billing, calling plans, and other technical questions through a contact commitment to stay on top of the latest information in these areas.• As Team Lead, assisted call center supervisors with escalations, team management and performance improvement coaching allowing for optimal team success.