Beth Mcmanigal, Ma, Maedt Email and Phone Number

- Led a cross-functional team of users in testing initiatives for the major integration process of transitioning from MC’s ELC to MCP and developed risk-based testing strategies to assist in the identification and mitigation of system-level risks before system release.- Developed a comprehensive user guide that provided testers for QA & UAT with clear instructions in the testing process and step-by-step instructions for system testing, increasing manpower for testing initiatives and eliminating defects related to user error.- Developed comprehensive test matrices to track and manage UAT initiatives, resulting in improved test coverage and accuracy, providing stakeholders with accurate and timely feedback on UAT progress and the overall efficiency and effectiveness of testing activities.- Analyzed system release notes for the documentation of functional requirements in creation of comprehensive test plans for all system releases and updates. - Documented and managed system defects identified during QA/UAT, training and Production, utilizing ALM QC and JIRA, enabling accurate replication of defects by ITSD as well as external vendors. Responsible for working with ITSD and vendors to reproduce defects and resolve issues as well as identify interim workarounds to maintain system functionality.- Collaborated with cross-functional teams in the gathering and review of functional requirements to ensure the testability of features and ensure the overall system infrastructure meets business requirements.- Collaborated with Business leaders to understand business needs and identify areas for system improvement and define system requirements for NRAs/BRDs, helping to prioritize features that maximize business objectives and value to all stakeholders.- Conducted UAT for the majority of all NRAs/BRDs independently, identifying test requirements, defining test scenarios, building test scripts, documenting and tracking all defects, and mitigating risk to project timelines.

- Provided functional, technical, project management and training support on all system initiatives, serving as SME and liaison between the Business Unit, Project Managers, CRES Administration and IT Solutions Delivery Team.- Collaborated with stakeholder groups across the organization, including Consumer Lending, Banking and Digital channels, on larger initiatives to ensure business and technology alignment.- Maintained expertise across multiple business lines as well as knowledge of departmental policies and procedures, product guidelines, and regulatory and compliance guidelines and their impact on the system and lending in general. - Collaborated with Operational Risk team members in defining the processes and procedures for audit documentation of UAT initiatives related to LOS system releases and managed all future LOS System Functionality Validation KSPs for UAT, compiling and preparing audit documentation throughout the UAT process with timely submission on a bi-annual basis. - Collaborated as a SME for Project Managers, Business Analysts, and internal and external stakeholders, aiding in writing detailed product specifications and requirements documentation, ensuring that the development team had precise instructions for the delivery of system related projects.- Utilized Agile methodologies while working on system related projects and played roles in multiple phases of SDLC and PML- Performed and documented gap analysis to determine deltas between existing and proposed systems.- Partnered with QA Engineer in the design and implementation of a comprehensive automated testing tool that enabled scalability of test scripts, increasing test coverage for Origination by 75%, allowing for faster test cycles and reducing overall manual testing times.- Created BOTW’s first comprehensive database of mortgage datasets for use in QA/UAT testing initiatives, for automated and manual testing, integrating both compliance, regulatory and business line requirements.

- Trained new hire Loan Originators (LO) on Mortgage Cadence/ELC (HALO), BOTW products, guidelines, pricing, procedures, and processes.- Collaborated with members of the Business Unit to develop new hire training curriculum, training materials, and process documentation, ensuring all training is current, accurate and compliant with regulatory guidelines. (CFPB, FDIC, FNMA, GNMA, USDA, BSA/AML, OFAC, etc.)- Displayed a thorough understanding of compliance and regulatory guidelines.o Revised, updated and designed all HALO New Hire training materials, reflecting regulatory and process changes.- Edited, designed, and updated process flowcharts, displaying a thorough understanding of BOTW processes for the LO and Operations. - Designed and developed technical training decks for continuing training of LOs for CRES First Mortgage.- Served as a Training Business Analyst and SME for BOTWs HALO Team in preparation to roll out Mortgage Cadence’s ELC platform (HALO) in November 2017, including acting as a testing participant for SIT, QA and UAT of the new LOS.- Provided input on eLearning modules and facilitator guides and assisted in the development of job aids and flowcharts for roll out to current LOS.(Prior to the roll out of Mortgage Cadence’s ELC platform (HALO) BOTW utilized UniFi by FiSERV, all above stated duties were completed for UniFi including UAT for UniFi Updates and serving as SME for Business Systems Analysts in developing test cases for UAT)

- Contributed in the design and development of technical training decks for both CSi and TRID initiatives for CRES First Mortgage Loan Origination and Operations.- Collaborated with SMEs gathering data for training and process documentation.- Conducted technical system research including UAT and interviewed SMEs to obtain content for role specific UniFi technical training manuals.- Revised, updated, and wrote new sections to the UniFi and Mortgagebot technical training manuals reflecting CSi, TILA/RESP 2015, and various regulatory changes for both LOs and Operations.- Revised, updated and designed various continuing training materials for LOs, ensuring all training documentation was current, accurate and compliant with CFPB regulations.

- Responsible for writing technical documentation that displayed an thorough understanding of manufacturing processes and procedures, providing critical technical details and assisting in the analysis of said processes, suggesting improvements for operational effectiveness and efficiency.- Collaborated with Manufacturing, Engineers, Technicians, Planners, Line Personnel and Quality Assurance team members to gather the technical standards and requirements to drive the documentation necessary to enable consistent manufacturing results and yields.- Established and maintained document management standards and continuous improvement efforts to ensure documentation, processes, and procedures were ISO, OSHA and ANSI compliant.- Designed training programs and materials that met the needs of various learners.- Displayed understanding of Lean Manufacturing, 5S, and Kaizen methodology, coordinated and conducted 5S training and implemented 5S in Omaha’s Paperbead Department.

- Responsible for writing technical documentation that displayed an thorough understanding of manufacturing processes and procedures, providing critical technical details and assisting in the analysis of said processes, suggesting improvements for operational effectiveness and efficiency.- Collaborated with Manufacturing, Engineers, Technicians, Planners, Line Personnel and Quality Assurance team members to gather the technical standards and requirements to drive the documentation necessary to enable consistent manufacturing results and yields.- Established and maintained document management standards and continuous improvement efforts to ensure documentation, processes, and procedures were ISO, OSHA and ANSI compliant.- Designed training programs and materials that met the needs of various learners.- Displayed understanding of Lean Manufacturing, 5S, and Kaizen methodology, coordinated and conducted 5S training and implemented 5S in Omaha’s Paperbead Department.

- Performed analysis of ACERO Metals Manufacturing System for Sales, Inventory, Traffic, and Production departments including QA/UAT testing of system and process assessment.- Conducted user research to better understand user needs and preferences and utilized findings in the development of system and user support documentation for individual department processes in ACERO, Salesforce, and MAS 200.- Provided gap analysis of current operating processes and procedures.

Responsible for routine maintenance of the Hunting, Archery, Fishing, and Camping Departments, producing sales by providing point-of-purchase, shelf management services, and commercial displays of product lines. Supported product sales and profit goals by assisting in developing visual display requirements; erecting displays; evaluating and improving display effectiveness; monitoring product turnover.Seasonal Employment

Job Purpose: The Part-Time Assistant Manager and Assistant Store Managers instill customer service, store image, merchandise presentation, team development, asset protection, and cost control in attainment of Company objectives. Team development and motivation of the team are critical aspects of this position.

Lane Bryant Sales Leaders are accountable for managing all day-to-day operations of an individual Lane Bryant store to achieve targeted productivity, sales and profitability. The Sales Leaders also ensures world class customer service, store image, merchandise presentation, team development, asset protection, and cost control in attainment of Company objectives. Team development and motivation of the team are critical aspects of this position.

Job Purpose: Customer Advocates provide customer service by assisting AAA members with Emergency Roadside Assistance. Hours of operation are 24/7, 365 days a year. Tasks include: Ability to provide a high level of customer service in a professional call center environment. Place high priority on being prompt, courteous, knowledgeable and respectful with every call, every contact, and every time. Provide a strong commitment to customer service, proven communication skills with a diverse customer base, and strong attention to detail. Able to demonstrate a pleasant and professional tone over the telephone. Ability to respond to a member's emotional state (e.g., calming down someone who is angry, providing reassurance to someone who is fearful, etc.) Ability to identify geographical locations and read maps. Type at least 45 words per minute Ability to utilize various computer software applications. Good geographical knowledge and can utilize AAA maps and/or PC based map programs. Basic automotive knowledge or ability to learn automotive concepts (i.e. automotive trouble shooting and/or problem solving to help get our members back on the road). Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others. This includes excellent grammar and vocabulary.

Job Purpose: Assist in the daily administrative operations of Gateway Landscaping and Tree Service, L.L.C. by providing support to the Operations Manager and Manager/Hardscape Specialist.Tasks Include:Set up customers, create invoices, receive payments, enter deposits, post general journal entries, pay vendor bills & business expenses and reconcile bank statements. Design and maintain all company marketing and landscape proposals. Compose and/or edit all company correspondence. Maintain and update client database. Provide customer service for company clients. Enter employee timesheets post payroll and distribute checks. Compile year-end tax info for Operations Manager.

Responsible for all administrative aspects of proposal development—ensuring security and integrity of all proposal documentation, coordinating internal flow and review of all proposal inputs, and directing production of final master proposal. Responsibilities included: Establish and document electronic proposal file; Establish and maintain the Storyboard (hard copy) walls and sections and control access to the proposal area and sensitive or proprietary materials; Manage the production of draft and final text and graphics; Coordinate the internal flow and review of all proposal inputs and outputs; Technical writing and editorial maintenance; Maintain real-time development status of all proposal text and graphics; Direct the production, reproduction, and binding/packaging of Red Team proposal, final master proposal, and all hard/soft copies; Other reasonable and normal duties associated with the Proposal Development Coordinator position, as directed by the Proposal Manager.Skills:Knowledge of government contracts and RFPsKnowledge of DOD acquisition and FAR policy.Excellent coordination and communication skills, strong technical writing skills, editorial and quality assurance expertise and experience leading a teamPossess a good understanding of document production process (review cycles and functions of document processing, editing, graphics design, and final assembly)Possess good document management skills; ability to maintain proposal budget and schedule; ability to coordinate logistics and proposal team inputAdvanced skills with Adobe Acrobat Pro and Microsoft applications - (Outlook, Word, Excel, PowerPoint, Visio, and Project) and Adobe InDesign for proposal layout, graphics, and productionPossess solid interpersonal skills; able to interface effectively and productively with technical staff, graphics designers, document processors, and editor/writersExperience with quality assurance, contracts, and compliance.

Served as a full-time (40+ hrs/week) English Instructor for Clarkson College’s Office of General EducationTasks include: taught EN 100: Essentials of Writing, EN 101: English Composition I, EN 102: English Composition II, and GEN 101: Strategies for Success; various educational skills, creating syllabi and lesson plans for students; evaluating grammar skills, sentence structure, punctuation, content, etc.; grading essays and assignments; instructing students to work in a group environment; conferencing with students; advising; understanding the needs of adult students; general office skills, etc.

Serving as full-time administrative and academic support for the School of Nursing and the Division of General Education, their program directors, as well as support for their faculty. Tasks include: data entry, filing, creating syllabi, manuscripts, various office forms, directories, and other such documents; assisting in correspondence via letters, emails, faxes, or phone conferences; processing department mail; assisting in student registration; proofreading; taking and summarizing meeting minutes; helping prepare for accreditation in various departments; proctoring as well as typing exams; guest lecturing (due to my English degree); assisting in the scheduling and preparation of college events; designing PowerPoint presentations for faculty and administration; graphics, designing flyers, brochures and various media, and other basic office duties; and supervising of the work studies assigned to me.Worked on Accreditation teams for Bachelor of Science in Nursing Program, Master of Science in Nursing Program, Licensed Practical Nursing Program, and Higher Learning Commission Self-StudyAccreditation for Nursing Programs:Document design and APA formattingDocumentation managementEditingFinal production of manuscriptAccreditation for High Learning Commission Self-Study:Sat on sub-committee in charge of control of documentation.Set the standards by which all documentation for the purpose of HLC Accreditation would be controlled Assigned a team member to each committee in charge of processing all documentation Each team member was required to monitor documentation for HLC AccreditationGrant Writing 2001-2005:Additional role of Grant Writer and Grant Writing Consultant Assisted in Grant Writing alongside the Midwest Consortium of Service-LearningMember of the CC Service-Learning Committee 2002-2007Co-Founder CC Mentoring Program and Committee member 2001-2007

• Post-Secondary educator of Composition I, Composition II, Business Correspondence, and Ethics curriculum via face-to-face and hybrid learning modalities• Designed and implemented course curriculum and structure, assessed student progress through formative and summative assessment methods, and provided guidance and assistance in comprehension of course materials• Coordinated with Department Chair to ensure curriculum and course material met IWCC guidelines• Applied effective training modules, including the creation of power point presentations and reference materials• Implemented various creative instructional methods using new technologies in order to engage and enhance the learning experiences of the student

Weekend Personnel: Answering calls at the call center and PBX Switch for Children’s Hospital. Calls are answered on answered on a PBX switchboard as well as a multi-line phone for Call Center Requests.Tasks include: paging doctors, both on a PA system as well as on digital pagers, and paging for various departments, individuals; making conference calls; putting into effect various emergency procedures such as Code 4, Code Triage, Code Red, Code Pink, etc.; patient information; patient confidentiality; office skills, etc. To work in such an atmosphere, an employee must be able to process information rapidly, handle more than one task at a time, and still remain calm and in control.

Served as an English Composition Instructor for the University of Nebraska at Omaha’s English Department.Tasks include: various educational skills, creating syllabi and lesson plans for students; evaluating grammar skills, sentence structure, punctuation, content, etc.; grading essays and assignments; instructing students to work in a group environment; conferencing with students; advising; understanding the needs of adult students; general office skills, etc.

Taught English Composition I & II autonomously for the University of Nebraska at Omaha’s English Department. The UNO English Department hires its Graduate Teaching Assistants professionally, unlike other university departments. Tasks include: various educational skills, creating a syllabus and lesson plans for students; evaluating grammar skills, sentence structure, punctuation, content, etc.; grading essays and assignments; instructing students to work in a group environment; conferencing with students; advising; understanding the needs of adult students; general office skills, etc.