Beth Oberg (Loucks) Email & Phone Number

Portland, Oregon, United States

Manage development and delivery of business initiatives and funded projects for business transformation at BPA

Portland, Oregon, United States

Managed strategic and tactical projects for IT across the business functions. – Executive communications, stakeholder reviews, gate documents cost assessments• ERP – Developed work stream delivery for use case development – AI/ML data sourcing, phase planning• Managed CMS and product inventory management system conversion and upgrades• ITSM – JIRA implementation - vendor assessment, SOW development, project plan and phase delivery• SharePoint architecture and upgrade project- vendor SOW, cost development, gating document

Live Operations Program manager for - ITIL/ITSM Management for Root Cause Analysis and problem management • Facilitate RCA reviews with cross functional product owners, client delivery managers and technical SMES to gather data, identify cause factors and risk analysis, global teams of 10-40- Agile methodology • Tracked metrics and visibility processes using JIRA, Service Now and SmartSheets• Built Process flows and requirements for Problem Management and trend analysis using Miro and JIRA tools • Built service evaluations for security and compliance- provided key initiative tracking for continuous improvement planning

Manager of Distribution, Enterprise Application services, and Supply Chain Management applications teams • Managed vendors and business resources for SLA, contract renewals and cost analysis. • Roadmap development with business stakeholders, defining resource and delivery teams - • Facilitated and managed stakeholder initiatives with cross functional SMES, Service leaders and technical teams• Built requirements, data analysis for risk and budget management – Agile methodologies, waterfall and PMP • Built continuous improvement strategy and implementation planning (Azure Dev/Ops) Agile Methodology • Built objectives and KPI’s for successful growth, for business applications (CRM, HRM)• Implemented change management- applications and infrastructure per ITIL• Manage RCA and Problem Management best practices, facilitating evaluation and corrective action practices • Build and guide teams and individuals for career and personal development goals (20 FTE’s)

(Teksystems Contract @ Nike)

IT security Technical Recovery Management –Consultant• Multi region, platform, and business service analysis for success recovery of tier 1-2 services • Built relationships with all levels of product management and engineering teams to define plans for both test and critical recovery • Facilitated and define resource requirements, leadership approval and final gold copy plan delivery• Defect and problem management tracking and resolution – Confluence and Salesforce tools • Managed exercise events – coordinate all elements and resource’s cross function and business level • After action solution improvements, future, and strategy for business level services

• Managed tier II support for desktop solutions, SCCM, End Point Engineering, MDM and Asset Coordination. Service Now ticket systems • Created Identity access management strategy, metrics and forecasting model for all company devices and mobile device management • Defined 2nd level service response metrics. Root cause analysis, problem management and resolution. • Goal setting and performance role definition and plans (20 FTE’s)

Portland, Oregon Area

• Collaborated with leadership and IT Solutions Manager to evaluate, create, and lead the strategy for proposed Infrastructure and architecture. • Managed a team of DevOps, systems engineers, and tech/app support. (5-6 FTE’s)• Managed and secured vendor partnerships for mobile device management, Voice over IP and circuit upgrades.• Launched IT Service Desk – JIRA ticket creation and management process for Corporate and DC intake model.• Built Root cause analysis, problem management and resolution practices – • Created continuous improvement review and tracking of implementations for Distribution sites and client approvals • Managed the corporate Capex and Op-Ex budgets for all licensing and hardware related products.

Portland, Oregon Area

Responsible for leading the efficient delivery of IT infrastructure services and relationship management of Supply Chain and Enterprise applications. • Program managed delivery of service catalog to include, business priorities and technology strategies for KPI metrics mapped to business targets for North America, Europe, and APAC regions. Service Now, JIRA, Smartsheet tools (Agile, Waterfall)• Managed and secured vendor partnerships for mobile device management, Voice over IP and circuit upgrades• Incident management, problem management and root cause analysis and resolution tracking.• Project managed the consolidation of supply chain acquisitions and intercompany integration plans for datacenter transitions, provision planning and process management. Agile Methodology, Lean principles and PMP• Defined and managed Supply Chain intake model for infrastructure services for project delivery. • Contract negotiations with service providers, SLA’s, policy changes that effected operations and supply chain partners.

Portland, Oregon Area

• Managed two teams of global services support. Increased service levels for 16 applications and 120 Sites. Growing support model 20% year over year. • Created standard Service level objects with each application that TSG supported; building graduated growth options for service levels; KPI and metrics designed per application for achieved levels of support.• Launched a 24/7 support model with the existing resources, delivering success without budget increase. • Leveraged existing support resources for on-site start up projects. Reduced support incidents during warranty period by 40%; built a proven repeatable model for warranty to IT service maintenance.• Built a peak support business model to flex and contract with business needs. Increased customer support for this business by 35% percent. • Implemented JIRA Service Desk and problem management (ITIL)• Problem management and root cause analysis resulting in configuration, enhancement and change process implementation. Utilized Lean, Agile and PMP methodologies

Manage IT project solutions- leading team efforts for supply chain improvement, and operation enhancements for install as well as start up business efforts for high tech industry accounts. - Liaison with development resources- Business and project analysis for system efficiency and cost effect

• Program managed the IT solution delivery for six major accounts. (HP, Amazon, Nike, Diebold, NetApp, Burton Snowboards) • Managed project teams from startup to maintenance with resources in applications, infrastructure, and warehouse.• Defined project intake, deliverable tracking, and budget to actual process management.• Liaison between the account and software development to deliver system enhancements and new business systems launches from startup to standard maintenance. • Communicated and tracked RCA to resolution of issues for supply chain and international operations

Responsible for the creation of International home video masters for Disney, Touchstone, Hollywood Ent. and all of Buena Vista's international holdings.

International Theatrical and Home Video : Responsible for the creation and distribution of International Theatrical films Handled distribution for New World films as well as the holding companies for Marvel Ent., Columbia Films Int., Rodger Coreman Films LCC.

Ice Capades and Harlem Globetrotters press and publicity creation: Responsible for the coordination and support of four national touring companies and per city events.

Production Assistant on two national shows: “American Gladiators” and “Body by Jake”. Intern for Body by Jake show- Assisted in pre-production creation for the show, production and post-production. Full time production assistant and talent coordinator on American Gladiators during pre-production, production and post-production.