Bethly Spurlin Email & Phone Number

United States

 Lead financial counseling efforts to assist patients with account management, billing inquiries, and payment plans, ensuring accessible financial solutions. Oversee patient accounts in EPIC, CPSI, and APRIMA updating information, and managing work queues to streamline billing and payment processes. Conduct routine audits and evaluations of patient accounts to identify discrepancies, improve accuracy, and ensure regulatory compliance. Collaborate with patient advocates to facilitate accurate application processes, improve patient experience, and reduce administrative burden. Resolve patient account issues and escalations efficiently, providing empathetic and professional customer service to maintain high patient satisfaction. Implement process improvements to increase workflow efficiency, reduce errors, and support team adherence to policies and procedures. Generate and analyze financial reports, utilizing data to optimize account management strategies and support leadership decision-making. Ensure compliance with healthcare regulations and organizational policies, mitigating risks associated with patient financial services. Mentor and develop team members, providing guidance, regular feedback, and training to enhance their knowledge of financial processes and improve overall team performance. Address team challenges proactively, identifying knowledge gaps and implementing corrective measures to ensure consistent understanding of procedures across staff. Develop and execute action plans for managing high-volume accounts, prioritizing tasks and resources to maintain timely and accurate financial services. Track and report key performance indicators (KPIs) for patient accounts, using data to inform process improvements and meet departmental objectives. Manage project timelines and deliverables to ensure the successful implementation of financial counseling programs and other patient support initiatives.

 Administering benefits, leave of absence (LOA), and workers’ compensation processes. Reporting benefits plan information to upper management. Holding meetings to discuss the details of a benefits program with employees and orientating new employees in terms of benefits. Coordinating staff workshops after identifying effective and innovative ways to communicate about benefits. Providing information to explain changes in benefits to employees and answering employee queries about benefits policies. Identifying and practicing proven strategies to attract desirable personnel. Ensuring that policies are renewed on time so that they do not lapse. Managing payroll deductions and managing wellness programs to minimize health insurance costs. Review and assess pay scales, base pay, and incentives. Conduct compensation surveys and analyze findings to add value to the company’s strategic plan. Gather benchmarking data and restructure compensation to make sure we remain competitive in terms of salaries and benefits. Conducting audits of benefits packages and policies to ensure that the company’s processes are compliant. Understanding the legal issues with regard to salaries, pay equity, and LOA by reading relevant articles, making use of personal networks, and attending workshops with other professionals.

Researches and compares incentive compensation plans offered by demographicallycomparable organizations; assesses competitors’ plans and makes recommendations forenhancements or improvements required to keep the organizations’ plans competitive andeffective.Successfully mediated and resolved conflicts among cross-functional teams, fosteringcollaboration and improving communication through effective communication and conflictresolution strategies.Conducted a comprehensive HR audit, meticulously reviewing and digitizing all 220 employeerecords for enhanced efficiency and accessibility.Maintained unwavering adherence to critical government regulations, including the EqualEmployment Opportunity (EEO), Fair Labor Standards Act (FLSA), Americans with DisabilitiesAct (ADA), confidentiality protocols, and Diversity and Inclusion mandates. Ensured punctualand precise submission of required reports and fees, affirming impeccable compliance withthese vital legal frameworks.Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, changes,beneficiaries, disability, accident and death claims, rollovers, QDROs, QMCSOs, distributions,loans, hardships, and compliance testing.Oversee maintenance of employee benefits files, maintain group benefits database, andupdate employee payroll records.Managed two different hospitals that were “sister” hospitals spanning a distance of 1 hour anda different timezone - Mountain to Central.

Keep track of assigned accounts to identify outstanding debts.Plan a course of action to recover outstanding payments.Locate and contact debtors to inquire about their payment status.Negotiate payoff deadlines or payment plans.Handle questions or complaints.Investigate and resolve discrepancies.Create trusting relationships with debtors, when possible, to avoid future issues. Updateaccount status and database regularly.Comply with requirements when legal action is unavoidable.

• Conduct venipuncture and capillary puncture on patients in all units of the hospital.• Perform cardiovascular tests including 12-lead EKG, Signal Averaged EKG, and pacemaker checks.• Receive specimens and determine acceptability for testing, assess proper centrifugation needs, and distribute specimens to Medical Technicians for testing.• Collect outpatient samples, assess aliquoting needs and create packing lists to send to proper site to be tested.• Answer phone calls from throughout the hospital and hospital system and aide in answering questions based on laboratory knowledge.• Handle many specimen types including blood, urine, stool, body fluids, and tissue.

Burlington Colorado

• Reviewed credentials on newly employed providers by verifying that their insurance and licenses were correct and up to date.• Communicated with hospital administration upon discovering errors.• Scheduled meetings with hospital providers and administration.

Burlington Colorado

• Performed phlebotomy on inpatients and outpatients in satellite clinics.• Maintained instruments such as centrifuges and Bactec.• Performed waived and moderate complexity testing on patient specimens.

Burlington Colorado

• Collected Medicare claims and proofread for errors.• Sent out hospital bills to secondary insurance companies.• Answered patient questions on billing.

Master'S Degree, Legal Professions And Studies

Master'S Degree, Health/Health Care Administration/Management, 3.5

Bachelor'S Degree, Criminal Justice, 3.8

Associate Of Science - As, Computer Science

Clinical Laboratory Science/Medical Technology/Technologist

Biology, General