• Manage fulfillment and logistics operations for 3PLs and dropship vendors across all Food52, Inc brands• Led migration to a new 3PL, from contracting to launch, and ongoing management• Oversee highly cross-functional projects and implementation/improvements of processes to drive efficiency and cost savings

Promoted from Operations Lead in May'21Grew & managed the team from 1 support associate to a team of 95 (8 direct reports) in 14 months. Support team was responsible for all support interactions with members.Built and managed the MX Operations team, which developed the infrastructure to enable the Member Support team to operate effectively (SOPs, BPO outsourcing, reporting, standardized communications, training, project management)

• Setting up a high growth team of 750+ for success through implementation of org-wide programs and initiatives• Design and implement programming to improve employee recognition, D&I, organizational clarity, growth and development, stress management, and social impact for 750+ person team• Built brand new employee onboarding experience with 4.9/5 CSAT; lead design, innovation, logistics, implementation, scaling of program to cross-functional teams, and manage $300K+ annual budget

• Managed the courier lifecycle; continuously improved the delivery experience through education, communications, quality measures, retention incentives, earnings optimization, and product improvements• Analyzed courier payment, sentiment, and retention data to create pricing frameworks to drive regional pricing decisions and simultaneously guide local managers in making key city-level decisions• Removed legal blockers and automated product solutions to provide rideshare partners immediate access to do food deliveries; resulted in access to the delivery platform 48 hours earlier in the driver lifecycle• Led live courier focus groups to inform business decisions and product improvements

•Developed and managed programs to recruit and ready Airbnb Hosts for Airbnb Plus launch•Designed, deployed, and measured global recruitment campaigns via phone, email, SMS, webinars, & direct mail; oversaw build-out of Salesforce CRM for campaign outreaches through collaboration with BizOps team•Managed international telesales team (external & internal); increased Host application rate by 30%•Analyzed quantitative and qualitative telesales data to craft recommendations for new program launch; worked with product, engineering, marketing, data science, and localization teams to implement improvements

•Defined competitor landscape of 15 hotel chains through analysis of historical growth data and extensive research of 30+ brands; built a ‘Competitor Handbook’ which was used to inform Tru launch strategies•Modeled three recommended pathways to international growth from analysis of historical competitor data; top recommended pathway selected by department leader to use as foundation for international forecasting•Crafted corporate social responsibility proposals to reflect Tru brand values and leverage external partnerships

•Implemented Google technology (Google Apps, Chromebooks, & Android Tablets) in the 250+ largest K-12 districts (40K+ students) and Higher Education Institutions across the US and Canada •Project manager from ideation to launch of global Training Partner Program; certified organizations that administer training on Google’s education offerings in order to increase access to such resources worldwide•Designed partner on-boarding and legal processes, and external marketing resources for Training Program; on-boarded first six Partners, garnered interest from 25+ additional organizations Relationship manager for higher education accounts to troubleshoot issues and maintain services/contracts•Growth manager for Google Educator Communities; doubled participation in three priority markets•Organized first Google service project for 120+ employees to provide free Google Apps for Education trainings to 50+ local schools/860+ attendees; project success led to planning for a well-funded large-scale program

•Served as business partner for three Directors and two VPs, providing insight on departmental workflow•Lead Space Planner for sales team (800+); managed team of nine, executed five major (500+ ppl.) seating shuffles•Implemented new space booking process to save Administrative Business Partners 30-60 mins. per day•Managed $500K+ large events budget; executed 30+ C-level events and several 1500+ person events