Led the Clinical Engineering team through a successful acquisition, guiding major compliance projects and an agile transformation.Directed contracting and onboarding of consultants, developing compliance universes and enabling self-service capabilities for business units.Oversaw workflow redesigns and implemented an analytics solution to support risk stratification for National Committee for Quality Assurance (NCQA) Accreditation.Managed Centers for Medicare & Medicaid Services (CMS) Interoperability and Patient Access implementation.

Built a high-performing Clinical Engineering team focused on collaboration and innovation.Recruited a data scientist and initiated an analytics program supporting compliance and performance metrics.Established partnerships with business units, introducing improved IT processes for more predictable delivery aligned with business needs.Developed a three-year roadmap to enhance operational efficiency and compliance, gaining executive support for execution.Optimized Utilization Management workflows, achieving a 400% decrease in authorization intake time and improving employee satisfaction and CMS compliance.Redesigned Waiver Services workflows, enhancing efficiencies by up to 50% through TruCare Population Health capabilities.Collaborated with clinicians to rapidly develop Covid-19 tracking tools and analytics, supporting outreach and decision-making for at-risk members.Created solutions to drive Medication Adherence, HEDIS, and Pay-for-Performance measures using APIs and analytics.Addressed Wisconsin Department of Health Services contract requirements, streamlining workflows and increasing billing accuracy.

Oversaw the development of SaaS solutions for post-acute long-term care facilities and government agencies.Implemented coding standards that increased developer productivity by 20% and improved product quality.Managed all IT functions, introducing process improvements that enhanced system stability and operational efficiency.Established prioritization and planning processes, ensuring alignment with business goals and smoother project execution.Enhanced collaboration between Development, Sales, and Implementation teams, improving product delivery.Migrated to SSRS Reporting Services, reducing report turnaround by 75%.Led development and reengineering of products, boosting quality and performance.

Delivered key projects supporting Retail, Social Services, Staffing Agency, Marketing, Sales, HR, and Finance.Identified gaps in IT processes, introduced new processes and built engagement within the team, driving increased productivity, quality, and improved customer satisfaction. Evaluated IT alignment with organizational needs. Restructured the team to better align with organizational needs, introducing Business Analysts for effective portfolio management.Introduced use of a Kanban board, to provide visibility and manage of work in process. Spearheaded the development of a Business Intelligence/EDW program, delivering the Retail Sales Cube within six months.Rescued a high-risk Retail and CRM implementation, successfully rolling out Aptos (Epicor) to over 50 stores.Led implementation of a new Retail Loyalty program in new CRM system.Collaborated with business partners in development of enterprise project management processes, to improve organizational effectiveness.

Oversaw EPIC projects, including the New Data Center and the implementation of the Epic Solid Organ Transplant module.Built and led a development team to create an integrated specialty portal (C# .Net) for various clinical areas (e.g., Cardiology, Gastroenterology, HIV, Neurosurgery), enhancing application integration and providing single sign-on access to core systems.Established and led a Business Intelligence/Analytics program, delivering the first major solution within six months to support revenue cycle, clinical operations, and managed care.Partnered with key physicians to develop analytics aimed at improving patient outcomes.Developed Medicaid HMO solutions, managing data modeling for provider data and overseeing application and data transfer processes with third parties, ensuring timely state claims submissions. Led the annual IT Capital budget planning and approval process, redesigning the Capital Budget application to significantly reduce management review time.Managed development of an automated forms solution, resulting in annual cost savings of $175,000.Led the implementation of Business Objects for the ORMIS GE surgery system, enhancing the accuracy of Business Objects Universes through vendor collaboration.Collaborated with project management experts to develop a Project Management Methodology, training staff and implementing Microsoft Project Server to improve collaboration and resource management.