Beth Jacobsen Email and Phone Number
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I have over twenty-five years of customer service experience; over half of that time in the SaaS world. I am passionate about employee engagement, customer experience, scaling teams, and mentoring staff. I have presented on topics that include: onboarding, employee recognition and appreciation, building leadership trust, and industry process. I have been an HDI Local Chapter Officer for the past thirteen years. I am currently serving as the VP of Finance for HDI Minnesota and I am the former President for the PulseLocal Twin Cities chapter. Specialties: Customer Experience, Leadership, Coaching, Process Optimization, Mentoring, Building Cohesive Teams, Employee Engagement, Capacity Planning, Onboarding, and Cultural Alignment.
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Coo, Technical Support ConcurSap May 2024 - Present -
Interim Coo, Product Support - ConcurSap Jan 2024 - May 2024
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Workforce Optimization Program ManagerSap Oct 2022 - Jan 2024
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Manager, Product Support - ConcurSap May 2019 - Oct 2022
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Director Of Customer CareWhen I Work Aug 2018 - Apr 2019Minneapolis, MnResponsible for the success and scalability of the Customer Care team. Oversee the daily operations for a team of 22. Implemented a Quality Scorecard to create a consistently memorable customer experience. Increased CSAT from 91% to 98%. Create and maintain staffing forecasting models and employ strategies to decrease cost per ticket without increasing headcount. Mentor team leaders and assist with coaching of customer care agents. Filled 70% of newly created leadership roles on the team with current team members. -
Sr. Operations Manager, Customer CareWhen I Work Nov 2017 - Aug 2018Minneapolis, MnResponsible for the success of the Customer Care team. Oversee the daily operations for a team of 20. Focused on increasing CSAT from 91% to 95%, created career paths for growth within Customer Care, increased employee satisfaction.
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Director Of Customer SuccessLeadpages Jan 2017 - Oct 2017Minneapolis, MnLed the support, support operations and education teams for Leadpages.Passionately focused on:-Customer experience-Successful onboarding-Proactive customer engagement-Celebrating our customer's successes -Employee engagement and recognition-Leadership trainingIn this role I was focused on driving efficiency, scaling support creatively, improving the overall customer experience from end to end, and empowering a leadership team to see career advancement. -
Senior Manager, Technical SupportLeadpages Oct 2016 - Jan 2017Minneapolis, Mn
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Team Manager- Technical SupportLeadpages Oct 2015 - Oct 2016Minneapolis, MnI was brought on at Leadpages to manage the support team and handle the daily operations. Within two months my role expanded and my focus was to scale the team, increase employee engagement and increase customer satisfaction. During that first year, the team grew from 16 to 35. Employee satisfaction was the highest in the company by the end of the year. And customer satisfaction increased from 92% to 95%.
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Support AdministratorInfinite Campus Jul 2011 - Oct 2015In this role I collaborate with various departments to ensure a strong relationship with Support and to keep the customer's needs in mind at all times.- Make recommendations, organize unit testing, and handle the prioritization of incoming enhancements for key systems that directly impact our customers based on the vision of the department and company. - Organize and execute numerous learning, networking and social functions throughout the year for our department. - Create, analyze and modify all processes and procedures that include the role of any person within Support.- Determine which metrics to use for reporting to customers, Support staff and the business units throughout the company.- Train incoming staff (internal and external) on all support processes in a three day course with an emphasis on customer service. -
Support CoordinatorInfinite Campus Apr 2008 - Jun 2011
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Customer Support RepresentativeInfinite Campus May 2007 - Apr 2008
Beth Jacobsen Skills
Beth Jacobsen Education Details
Frequently Asked Questions about Beth Jacobsen
What company does Beth Jacobsen work for?
Beth Jacobsen works for Sap
What is Beth Jacobsen's role at the current company?
Beth Jacobsen's current role is COO | Passionate Leader | Customer Advocate | Efficiency Driven.
What is Beth Jacobsen's email address?
Beth Jacobsen's email address is be****@****cur.com
What is Beth Jacobsen's direct phone number?
Beth Jacobsen's direct phone number is +195259*****
What schools did Beth Jacobsen attend?
Beth Jacobsen attended St. Catherine University, St. Edward's University.
What skills is Beth Jacobsen known for?
Beth Jacobsen has skills like Customer Service, Software Documentation, Team Leadership, Troubleshooting, Technical Support, Training, Microsoft Office, Project Management, Program Management, Networking, Employee Training, Windows.
Who are Beth Jacobsen's colleagues?
Beth Jacobsen's colleagues are Anant Chaudhary, Tsitsiriggos Kostas, Shraddha Mishra, Tekin Kanat, Jayanthi Subramanian, Alexander Rosenbaum, Luke Delphin.
Not the Beth Jacobsen you were looking for?
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Beth Jacobsen
Bedford, Ma -
Beth Jacobsen
Madison, Wi4gmail.com, yahoo.com, mac.com, elkgrove.org -
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Beth Daliege Jacobsen
Retired General Manager Supply And Logistics At Motiva Enterprises LlcSpring, Tx3motivaent.com, motiva.com, motivaenterprises.com1 +183251XXXXX
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