Leading all North America pan-talent implementation teams including over 30 individual contributors and 4 managers. Our teams are short-term project managers who help customer implement solutions across our hiring and learning business.

Responsible for managing entire global post-sales team for Talent Hub driving implementation and customer success of the product- Created a new global specialist customer success team to own customer experience post implementation; hired and developed people, built out processes and systems, and developed and drove KPIs.- Managing a manager of technical implementation consultants; coached new manager on transition into people management.

Managing our Talent Hub technical implementation consultant team responsible for implementing close to 1000 customers on our most strategic product. • Developed implementation consultant team from ground up for new strategic product- structure, processes, relationships and people• Launched scaled implementation process allowing for 150% increase of implementation consultant’s capacity• Key member of the Go-to-Market team helping to define product rollout strategy, pre-sales process, and entire post-sales strategy including implementation, technical support, and customer success• Critical partner to product and engineering teams to consolidate and relay product feedback from customers• Served as subject matter and product expert in creating series of 15 learning videos with marketing agency including script writing and review process

Led the beta program for new a strategic LinkedIn Talent Solutions product- LinkedIn Talent Hub.In this role, I worked with cross-functional teams to ensure we are building a product that meets our customers needs and building a process to scale. My responsibilities included managing a team of customer success managers working directly with our customers, coordinating and updating internal stakeholders on beta program status, and consolidating & sharing customer feedback to the appropriate internal product, design, and engineering teams.

As part of LinkedIn's technical consulting team, I worked with cross-functional teams to help bring new integrations to market, ensuring our Talent Solutions customers are successful. Working closely with all cross-functional partners allowed me to be the technical voice between the customer and product/engineering teams.My core responsibilities were:- Liaise with leadership from Product, Product Marketing, Business Development and Engineering on new product roll-out strategies- Serve as the subject matter expert for all integration offerings to all internal colleagues in the Sales and Customer Success organizations- Support Sales reps in technical pre-sales activities to discuss our largest global customer's overall LinkedIn integration strategy and roadmap- Create processes and tools to scale product rollout, adoption and support - Serve as the voice of the customer by collecting and communicating feedback on products; working directly with LinkedIn product managers to influence the product roadmap

As a senior consultant at IBM, I served as a lead business analyst and requirements phase lead meeting with users to determine business needs, constructing functional requirements and composing a consolidated omni-channel solution. My key contributions included: - Producing and maintaining requirement documentation including three 20 page business and functional requirement documents, 150 page functional use case document, 80 page desktop and tablet wireframes, email and print wireframes and various other deliverables. - Serving as subject matter expert for any requirement questions from business stakeholders and developers during design, testing and implementation phases- Selected by IBM and client leadership teams to be the sole representative for full project team to provide on-site support to United Kingdom office of 20 business users- Coordinated and managed a production support team of 5 engineers responsible for diagnosing and fixing multiple critical issues after the project went live

I started my career at IBM in the Consulting by Degrees program, a rotational program designed to give a variety of different experience in various industries and roles. I quickly aligned with the Smarter Commerce practice, working with clients to implement Sterling Order Management system. My key responsibilities included:- Serving as a Quality Assurance Testing Lead responsible for planning schedules and managing team of 5-10 testers- Leading the QA team through the successful implementation of a major order processing system (Sterling) serving about 4.5 million orders per year after deployment- Utilizing extensive technical knowledge to serve as a liaison between testers, developers, and the product management team, validating and routing over 1800 defect issues prior to production release- Supporting project manager by assisting with invoicing, finances, project change requests, and forecasting

Served as the Chicago Base City Chair in charge of overseeing organization of all networking and community service events for Chicago Consulting by Degrees program consisting of over 90 employees. Managed budget for multiple events including large end of the year holiday celebration. Responsible for organizing and managing all new hire introductions to Chicago office

Served as a junior analyst for a project with a local children’s museum, overseeing all parts of the project and managing vender relationshipsConducted comparative analyses of competitors and presented findings to managementWrote 4 case studies showcasing previous client projects to be published on the company website