I believe in empowering my clients to define and move toward their goals in a positive, validating and collaborative environment; one in which the client decides what feels safe and comfortable for them.

As a therapist, I am intuitive and relaxed. I believe in empowering my clients to define and move toward their goals in a positive, validating and collaborative atmosphere in which the client decides what feels safe and comfortable. I believe that counseling is most effective when it is the product of a safe therapeutic relationship based on trust and support.

In this position, I am working with adults struggling with chronic pain and illness due to work place injuries.

I maintain my own caseload of clients, whom I work with in their homes, schools and the community using the I-FAST model and NMT/TIC techniques.

I completed my practicum and internship in the PSB unit of Residential Care.

I was responsible for performing Ansell Casey Life Skills Assessments with residential clients, and for helping them plan their transition into independent living. I also transported residents for medical appointments or visitation appointments.

Trained new hire telephone representatives in an intense, four week crash course, as well as providing continuous uptraining to classes ranging in size from 10 - 25.Transitioned to supervisory position, where I provide kind but professional leadership, coaching toimprove agent KPI and call handling skills while also resolving scheduling and personal conflicts.Answer questions, educate and engage representatives in order to create a work environment conducive to success.

Data entry, 70 WPM, up to twenty cases a day into private database and State maintained databases. Managed filing and office supply levels. Answered phone calls and assist healthcare providers to get the information they need, or refer them to the appropriate contact.

Managed accounts payable, accounts receivable, payroll, human resources, marketing, advertising, customer service and office management responsibilities for a small music lesson company.Managed public marketing events such as Red, White and Boom, Arts in the Alley, Spootacular,Creepside and Boo Street to interact personally with the public, market our company, raise brandawareness and accumulate cold leads.Reorganized the office space, creating a professional and efficient environment with consistentprocedures; increased company moral; implemented transition from I9 to Employee status for 50+employees; consistently met or exceeded sales goals.

Worked directly with the Director of Sales for offsite storage company to support her administrativeneeds for quotes, proposals, scheduling, marketing research, contact information, organizing potential client files.Supported the entire sales team via scheduling, potential client research, managed the GoldmineDatabase, organized tradeshow materials, tracked and created reports regarding 30/60/90 and quarterlysales results, designed and created marketing materials for tradeshows and mailings, created and sent mass mailings.Helped design and maintain the company’s social networking strategy, including using Facebook and a blog to communicate and connect, and marketing the release of the new sites.

Worked with various clients from my own home to fulfill the administrative needs of the client, including but not limited to: taking phone calls and processing messages, scheduling client appointments, handling and tracking customer service issues, completing client enrollment or training, database management, maintaining company accounting documents, and editing and/or creating professional company documents.Required the ability to remain flexible, professional, dedicated, trustworthy and to work in an efficient and very professional manner.Able to quickly come up to speed and gather the necessary resources to take the projects and complete it independently, making constant management unnecessary and freeing client time.

Administratively supported three doctors and the Bone Marrow Transplant team.Assisted with phone calls to main Hematology/Oncology line, assisting parents and other doctor’s offices to get the information or resources they need.Took minutes, typed dictation, organized physician files and patient records.Prepared meetings, including processing CME paperwork, making room reservations, and fulfilling A/V requirements, satisfying catering needs and preparing documents and presentations.Maintained patient database, send letters using Microsoft Word Mail Merge, and update records asneeded.

Resolved customer service issues by phone and email, driving problems until resolution was achieved.Documented all customer service issues in a Microsoft Access database, using reports to track progress and repeating issues.Responsible for receiving payment, processing payment in QuickBooks Pro software, and makingdeposits.Managed billing process and communicating with customers regarding payment plans and resolving billing issues.

Those dates are deceiving - I physically left Cincinnati in 2004, but I continued to support PlanetFeedback and it's General Manager, Greg Brummer, for many moons after I left, remotely. Provided customer service and technical support to PlanetFeedback customers via telephone and email.Reviewed site daily for terms of service violations and for outstanding letters to put in the “15 Minutes of Fame” highlights section of the website.Provided administrative support to the executive team, including coordinating schedules, scheduling travel, catering business meetings and organizing files and documentation.Provided general administrative support to the 45 person team, including maintaining supply levels and ordering special requests, managing shipping and receiving needs, and planning of employee social events.

Developed, implemented and managed Communication Plan for IT Consulting firm, which included touching base with consultants on a bi-weekly basis via telephone for job satisfaction feedback, providing feedback to management staff in a neutral form, and driving resolutions to any issues discovered.Arranged monthly social gatherings and informal training events and discussion groups designed to improve employee retention and loyalty.Provided administrative assistance to Chief Operations Office and Operations management team.

Supported a billing redesign team of 50, including internal staff and consultants.Performed administrative duties such as online account management, travel and hotel arrangement for consultants, coordinating and documenting team meetings, maintaining adequate supply levels and documenting project status and timelines.Given the opportunity to write, complete and analyze software test cases, coordinating team social events, managing communication within the team and first level desktop support.