Beth Norman Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida Area

- Grew revenue portfolio responsibility by double digits within 2 years - Increased team utilization by 30% in one year, while doubling the team in size.- Tripled monthly Gross Profit for Practice in 1 year, while increasing project load by 32%.- Developed new Technology Enablement Practice business plan and strategy to align sales, services and process resources to enable growth in new markets.- Reengineered process and tools to align with new strategic vision, showcasing capabilities and leading to additional business with existing customers.- Built 8 new product and services offerings in Project Management and Organizational Change Management areas resulting in a new revenue streams.- Recruited and strategically hired to ensure fungibility of resources across engagements while growing the Practice skillset.

- Assisted key clients with a broad base of strategic initiatives and business cases to strengthen relationships and drive new opportunities.- Developed new Sales Operations pipeline tracking tool to improve turnaround time for proposals and customer contracts.- Managed budgets from multiple funding sources to ensure accurate forecasting and payment.- Led team through difficult COVID environment to ensure continued revenue generation and team productivity.- Created a project checklist and onboarding plan to accelerate ramp time.- Evaluated and deployed a learning platform to support ongoing professional development, skill competencies and career pathing.- Integrated behavioral based interview process to evaluate new candidates.

Jacksonville, Florida Area

- Created business cases for digital consulting needs for customers- Reviewed and enhanced program management product templates

Jacksonville, Florida Area

- Led multi million dollar global client engagements with Fortune 50 companies.- Mentored colleagues on PMO methodology, client engagement, issue resolution, communication, and risk management/mitigation.- Spearheaded revision of Project Management Methodology leading focus groups across departments and across the globe to learn and leverage best practices from the Professional Services team.- Owned projects for several of the largest revenue and volume clients. Often with a need to rebuild the client relationship. Delivering for the organization re-signed MSAs and additional work booked.- Built credibility quickly with clients and peers in the organization by being reliable and consistent, communicating and influencing with transparency and tact.- Contributed to vision of improving department ROI by tracking and managing resource hours against projected revenue.

Jacksonville, Florida Area

- Influenced and drove broad global cultural initiatives across the organization including development, implementation, and tracking of differentiated business practices, to cultivate the customer experience.- Defined and tracked metrics to monitor and improve the customer experience. Reported the metrics monthly to show the trend over time noting how various actions affected the trend.- Created executive level reporting and presentations regarding the progress of the Client Excellence initiatives provided to the CEO and board of directors. - Helped to facilitate a train the trainer program which invested in employee leaders who were selected to share the cultural message with employees in their local areas. - Pioneered a Mentoring Program through the Citi Diveristy Networks. Matching network members who had applied with Mentors who volunteered. Sometimes seeking out and recruiting additional mentors to ensure each Mentee was matched with a Mentor to support them.

- Progressively increased my responsibility in this department starting as an analyst for one application and growing my responsibility to a portfolio of 7 applications and a team of 3 analysts and 3 developers- Perform hands-on design, analysis, and support for 7 intranet applications. The applications span across 75 countries and range from an online peer-to-peer recognition nomination and workflow interface to a website where employees contribute to charities. - Partner with highest levels of the organization from Director to Senior Human Resource Officer to understand business needs and establish process improvements. - Collaborate daily with the user interface colleague and development team to create detailed requirements, plan timeline and implement enhancements.- One of the Founding Members of the Jacksonville chapter of the Citi Women's Network an internal organizational diversity network. Also sitting as a co-chair on other diversity networks.

- Responsible for design and development of external customer facing order website for title company, major banks would order required documentation for loan processing (Title Searches, Appraisals, Flood Determination) from this website accounting for over $35 million in sales.- Managed and maintained several critical internal order processing and delivery systems. - Coordinated with external vendor to upgrade and support specialized order processing software

- Built and enhanced systems to facilitate back-end processing of insurance policies and the associated financials and communications for the Life Insurance division. - Performed multiple roles; ranging from business analyst and developer, to customer support.

Mba, Entrepreneurship, Competitive Strategy, Finance

Activities and Societies: MBAA social chair, GWIBAwarded First place in Howard J. Leonhardt business plan competition, Graduate category.

Ba, Accounting, Managment Information Systems

Activities and Societies: President of International club 1997 -1998, Member of PBL FBLANamed to Whos Who in American Colleges.

Education record

Attended college during Senior year of high school.

Nsf Summer Program, Number Theory

Activities and Societies: PROMYS participant. PROMYS is a challenging program designed to encourage ambitious high school students.