Received promotion after proving to be a valuable asset to the Tour Central management team. Duties remain similar to Office Support position with higher levels of responsibility and independence.

- Co-created and implemented a new system for scheduling 30+ seasonal workers aka field staff, streamlining the process and reducing email- Provided support for 100+ student travel groups traveling in NYC, Boston, and Philadelphia during the travel season (March-June), including coordinating responses to medical emergencies, transportation issues, and rescheduling meals and appointments, etc.- Admin duties: handled a high volume of inbound calls, scheduled field staff, ordered office supplies, created staff and resource manuals, communicated with vendors, organized physical and digital files, sent and received mail and packages

- Worked with student groups of 10-50 people taking them to Broadway shows, the Empire State Building, meals in Times Square, etc. each travel season (March-June)- Provided support at all three NYC airports, helping groups check-in and get through security, as well as meeting inbound groups- Acted as on-the-ground support for emergencies, such as students getting lost, missing attractions tickets, and rebooking groups when flights were canceled

- Various jobs as a live-in nanny, full-time live-out nanny and part-time babysitter with different families- Still occasionally babysitting for one family- I have been with the family since the boys were six months and two years, now they are five and seven- Plan and execute age-appropriate activities for children, emphasizing narrative play, language skills and low-tech activities

- Helped Santa Claus look his best for visiting with children and families, specifically maintaining his hair, eyebrows, and beard- Cared for and cleaned his accessories- Helped to create a low-stress, festive atmosphere in Santa’s dressing room

- Coordinated direct response television advertising campaigns, directly communicating with clients, media buyers and inbound telemarketing services- Created and presented pitches to potential clients- Prepared and presented quarterly and yearly media reviews for clients- Oversaw a shared department assistant

- Assisted in planning, presenting and implementing early social media marketing campaigns for recording artists, TV shows, and video games- Admin. duties including filing, data entry, ordering office supplies, checking promo item inventory, etc

- Directed calls from the public, hotel guests and staff to appropriate departments- Coordinated responses to medical emergencies, as well as after-hours security and housekeeping requests - Nominated for Employee of the Month, though seasonal workers were not typically nominated