Elizabeth O'Reilly Email & Phone Number

Burlington, Ontario

Burlington, Ontario

As a communications contact point for a variety of private and public sector organizations, provided quality customer service in the delivery of highly relevant information in a ready to use format under strict deadlines.- Responsible for the selection and editing of relevant media content in accordance with the company’s business model of providing clients with tailored, in-depth information- Responsible for maintaining high standards of client service directly tied to the growth and maintenance of revenue- Communicating complex client requests to production staff in an efficient and manageable format- Worked in a fast-paced environment focused on leveraging the time value of information- Responsible for managing the continuous flow of complex multimedia processes- Responsible for training and updating production staff on an ongoing basis to adapt to ever-changing clients needs- Worked as part of a senior management team to develop and implement a refined business model to more clearly differentiate the company from competitors on the basis of information quality- Streamlined training process by developing and implementing a comprehensive manual and reference guide, significantly reducing the training period for new employees- Responsible for managing urgent client requirements resulting from fast developing media situations, while ensuring the maintenance of ongoing commitments.

Worked in a fast paced environment to meet daily production needs and contribute to providing a quality service to clients.- Monitored various nationwide media outlets for client related news- Produced, edited and analyzed media summaries and news reports for clients in both the private and public sectors as well as public relations firms and media analysis companies- Worked diligently in a fast paced environment to ensure all client requests were processed and completed in a timely fashion