Beth Phalen

Beth Phalen Email and Phone Number

Senior Vice President, Operations at SFE- Southwest Foodservice Excellence @ SFE- Southwest Foodservice Excellence
Beth Phalen's Location
Scottsdale, Arizona, United States, United States
Beth Phalen's Contact Details
About Beth Phalen

Beth is an executive with proven success leading functions including strategic planning, business development, operations, and business transformation. Beth has held various senior leadership positions with fortune 500 companies, in multiple industries, and in the public and private sector. Her cross functional knowledge and broad industry base, offer her a unique opportunity to quickly assess business situations and lead collaborative efforts to improve business results. Beth has either been recruited for or accepted positions that involve significant business performance turnaround or transformational leadership. She excels in challenging environments where strategic planning, problem solving and leading change are required for success. Beth has extensive experience developing and executing commercial and go to market strategies and building growth and customer retention programs. Industry Experience:•Business Services - Southwest Foodservice Excellence, ISS Facility Services, Service Master, Pitney Bowes, Robbins Gioia•Consumer Services - Service Master•Professional Services Consulting - Robbins Gioia•Public Sector – COO of Government outsourcer Pitney Bowers•Public Sector Education - COO of Shelby County Schools, SVP Southwest Foodservice Excellence•Global experienceSpecialties:•Operations Management•Profit and Loss•Strategic Planning•Sales & Business Development; sales operations, solution design and proposal development•Commercial Planning, Go to Market Planning•Business Transformation•Organizational Design•Performance Improvement•Acquisition/Divestiture management•Business Process Outsourcing•Program Management & Project Management•Food Service•Transportation and Logistics•Procurement; supply chain, vendor management•Facility Management; construction, facility maintenance, engineering, janitorial, pest control•Call Center & Fulfillment•Print Services •Mail & Parcel Distribution

Beth Phalen's Current Company Details
SFE- Southwest Foodservice Excellence

Sfe- Southwest Foodservice Excellence

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Senior Vice President, Operations at SFE- Southwest Foodservice Excellence
Beth Phalen Work Experience Details
  • Sfe- Southwest Foodservice Excellence
    Senior Vice President, Operations
    Sfe- Southwest Foodservice Excellence Jul 2020 - Present
    Scottsdale, Az, Us
    With $744 million in total managed volume and annual growth of 30%, SFE is one of the fastest growing food service companies in the United States. In this role Beth leads a 4,500-person operations team and is responsible for delivery of outsourced food services, financials, retaining existing customers and supporting new business development.In this role, Beth has led strategic planning efforts and executed operational improvement plans, which drove a 50% increase in SFE profit per meal and a gross profit budget achievement of 200% over prior year. Her team also successfully on boarded new business clients which are tracking to exceed annual gross profit expectations by $1M.Having been a COO of a large school district and of several outsourced service providers, Beth is able to have easy and productive discussions with C-level clients. She is able to establish connections, trust and credibility very quickly, which has helped drive a 95% client retention rate. Beth improved overall operations performance by developing repeatable processes in financial management and client strategic account management. Her hands-on successful development of the operations leadership team resulted in gross profit improvements, high client retention rates and improved team moral.
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  • Sfe- Southwest Foodservice Excellence
    Senior Vice President, Partnership Success
    Sfe- Southwest Foodservice Excellence Aug 2019 - Jul 2020
    Scottsdale, Az, Us
    Beth was recruited in to this role by the CEO to develop commercial strategies to drive long term profitability, increase customer retention rates and drive upselling concepts to increase revenue. She was accountable to build relationships and loyalty with the C-suite, and act as a customer advocate with a pulse on trends and landscape from the customer point of view. Beth was responsible to manage senior relationships and commercial strategies for 42 accounts, valued at over $100M. While in this position Beth developed a new client engagement model and market strategy that had a measured impact on competitiveness, customer satisfaction and win rates. During her tenure, Beth and her team won 95% of the assigned accounts out for competition.At the onset of the COVID pandemic, Beth was selected by the CEO to lead a cross company task force to reimagine the way the company would continue to provide services to clients, develop a hypothesis on how clients may react and ultimately forecast the impact to revenue and profit. Beth then was moved in to operations to execute that plan.
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  • Shelby County Schools
    Chief Operations Officer
    Shelby County Schools Feb 2017 - Jun 2019
    Memphis, Tn, Us
    As Chief Operations Officer of Shelby County Schools (SCS), Beth was responsible for facilities planning, management and maintenance, construction, nutrition services, transportation, procurement, contracts, grounds, and print departments. With over 110,000 students and budget of $1.34 billion, SCS is in the top 25 of America’s largest school districts. Beth had financial accountability for over $300M, staff of 3,200 and was in charge of the facility management of 23 million square feet of administrative buildings, schools, warehouses and distribution centers. Her team had oversight of over 200 buildings and various vacant properties. Beth also led a self-delivery nutrition services department with annual budget of $90M and outsourced custodial and transportation services valued at $42M annually.At SCS, Beth leveraged a solution oriented approach to optimize her organization and target critical strategic initiatives to solve complex issues. Through her leadership Beth achieved several major accomplishments leveraging a combination of internal process improvements and outsourced solutions. Beth led the due diligence to purchase new 23-acre campus and consolidate 14 buildings and 1750 staff, saving $5M in annual operating costs and $40M in deferred maintenance. She also developed the vision to optimize the food supply chain to achieve projected savings of $3-5M annually. This solution was very unique in the nutrition services K-12 space. Through improved relationship building and establishing credibility with SCS funders, Beth secured several of the largest Capital awards in District history (over $150M). She also designed a solution to outsource construction management services and implemented an approach to bundle construction projects driving $2M in savings and reducing procurement timing.
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  • Iss Facility Services
    Executive Vice President, Strategy & Operations Shared Services, North America
    Iss Facility Services May 2015 - Dec 2016
    San Antonio, Tx, Us
    Beth was promoted to the ISS Executive Vice President (EVP) of Strategy and Operations Shared Services, North America role. Operating in 50 countries, with 500,000 employees and 15 billion in revenue, ISS provides outsourced integrated facility management services; engineering, maintenance, food services, security, grounds and custodial. In this position Beth was accountable to execute a transformation strategy to migrate the $750M North American business from a predominantly single service custodial company to an integrated facilities management company. Beth had led the development of the transformation strategy as Vice President of Strategy & Transformation prior to her promotion to EVP. In the EVP role, Beth also led the facilities engineering, operational excellence, innovation, new business startup and contract optimization functions. These shared services functions supported multiple business units.Beth accomplished several critical metrics in this position including the restructuring of all business units which drove operating costs reduction of $16.9M. The reorganization of the management team from a regional to a client centric model resulted in $3.7M in annual savings. Beth also centralized key operations functions in to a shared services model. The business development team restructuring, process improvement efforts and the implementation of the integrated facilities go to market strategy resulted in record pipeline development and sales results.
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  • Iss Facility Services
    Vice President Of Strategy & Transformation
    Iss Facility Services Nov 2014 - May 2015
    San Antonio, Tx, Us
    As Vice President of Strategy & Transformation Beth was recruited by the CEO to lead a team of internal and Accenture consulting resources to develop the strategy and execution plan to transform the $750M ISS North American business from a predominantly single service custodial company to an integrated facilities management company. The program included acquisition and divestiture plans, organizational structure re-design, financial review, business case development and commercial, go to market and operations delivery strategies. In this position, Beth developed an acquisition roadmap to expand sales and operational delivery capability to round out the ISS integrated facilities management go to market solution. This effort eventually led to the Guckenheimer acquisition. She also led the development of the sales operations function focused on sales effectiveness including strategy, marketing, forecasting, budgeting, process optimization, compensation design, quota management and allocation of resources to meet strategic market penetration and growth objectives. Beth crafted strategies to drive improvement in commercial capabilities; built and implemented a talent assessment process to ensure the new business development organization had the competencies to design and sell the new integrated facilities management solutions. She also developed a customer retention program improving account retention from 85% to 94.3%. Through implementation of growth, retention and cost savings transformation programs developed by Beth and her team, EBIT improved from 1% to 6% in 2 years.
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  • Service Master
    Vice President, Business Operations
    Service Master 2012 - 2014
    With revenues exceeding $4B (SVM) is an umbrella corporation including Terminix, TruGreen, American Home Shield, Merry Maids, Service Master Clean, AmeriSpec and Furniture Medic. SVM companies provide a range of consumer services nationwide.As Vice President of Business Operations, Beth was recruited to transform the organization from an outsourced to an in-house technology delivery model. In this position Beth led the transformation strategy, program office, vendor management and process improvement functions. Beth was selected to the corporate transformation team of internal and BOOZ consulting resources to reduce the corporate cost structure by 10%. Beth also optimized a budget of $175M and had matrixed oversight of finance, procurement and human resources. Beth also had leadership accountability for over 200 programs simultaneously.Through leading various strategic initiatives Beth achieved critical objectives, some examples include; led cross functional teams to achieve over $20M in savings, implemented vendor management function; improving vendor performance resulting in $5M in savings. Driven by process improvements implemented by Beth and her team project budget overruns were reduced by 66% and on time project delivery improved by 80%.
  • Pitney Bowes
    Chief Operations Officer
    Pitney Bowes 2007 - 2011
    Stamford, Ct, Us
    As Chief Operations Officer & General Manager at Pitney Bowes, Beth was accountable for full P&L responsibility, strategic planning, operations, business development, sales operations, finance, human resources and staff of over 1600. A results oriented leader, Beth drove initiatives that resulted in double digit revenue and EBIT growth and best in-class client retention of 99.6% She achieved similar results, repeatedly, over mulitple years as COO. Beth also co-led the winning pursuit team for the $75M contract for the US Mint outsourced call center and fulfillment operation.While she was COO, Beth was handpicked by the PBMS Business Unit President to support her to lead the transformation of Pitney Bowes Management Services commercial and operating model. She worked with the PBMS President to develop the vision and roadmap to transform the operating model and structure from geographic to market segment based; including go to market and operational delivery approaches.
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  • Pitney Bowes
    Vice President, Strategy, Business & Sales Operations
    Pitney Bowes 2005 - 2007
    Stamford, Ct, Us
    As Vice President of Strategy & Sales Operations, Beth was recruited by the Division President to integrate an acquisition and stand up the newly formed subsidiary. She leveraged her sales, operations and consulting experience to assess the business and lead operating model, organizational structure and business improvements. Beth successfully designed and implemented sales operations processes and tools including forecasting, funnel management, proposal development, compensation plans and provided solution selling coaching. Additionally, she developed a customer relationship management and retention program resulting in 100% retention of all contracts in 2005, 2007 and 2007. Focused on results Beth implemented several strategic programs that resulted in 34.4% revenue growth, 72.3% EBIT growth and 110% new business growth.
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  • Robbins Gioia
    Managing Vice President - Business Development
    Robbins Gioia 2004 - 2005
    Alexandria, Virginia, Us
    Beth was promoted to this position which broaden her management role beyond the sales team. She was empowered to develop measurements and objectives for multiple departments including; sales, marketing, solution development, proposal management and partnerships and alliances. She collaborated with 8 vice presidents to ensure that sales strategies, market plans and departmental objectives were in place. Beth and her peer group drove achievement of $29M sales revenue target and $9.5M indirect budget.
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  • Robbins Gioia
    Commercial & Regional Vice President, Sales
    Robbins Gioia 2000 - 2004
    Alexandria, Virginia, Us
    As part of her development plan Beth moved in to the sales organization. She led all sales strategy, market plan development, prospecting, proposal development and marketing programs to drive achievement of sales revenue target. Beth was able to leverage her operations experience to position herself as a very credible sales executive with deep subject matter expertise. She managed a team of sales managers supporting multiple industries across the country.In January 2003 Beth was selected as Vice President of Commercial Sales. In this newly created position Beth was charged to create a business plan to migrate from a regional sales model to a nationwide commercial model. She led the commercial sales team to develop sales strategies and market plans to drive achievement of sales revenue target.
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  • Robbins Gioia
    Vice President Operations & General Manager
    Robbins Gioia 1999 - 2000
    Alexandria, Virginia, Us
    Beth was selected and promoted to role of Vice President Operations and General Manager where she led strategy development, business planning, employee engagement and customer relationship management. Beth was the leader of 110 consultants delivering enterprise business process improvement, transformation, reorganization, acquisition and divestiture consulting services. She had full profit and loss accountability for the division.
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Beth Phalen Skills

Process Improvement Management Cross Functional Team Leadership Strategy Business Development Leadership Vendor Management Program Management Change Management Pmo And Program Management Business Planning Profit And Loss Management Account Management Crm Governance Outsourcing Customer Relationship Management Start Ups

Beth Phalen Education Details

  • Ferris State University
    Ferris State University
    Business Administration
  • Harvard Business School
    Harvard Business School
    Lean Organizational Design And Operations
  • University Of Virginia Darden School Of Business
    University Of Virginia Darden School Of Business
    Strategy Development And Driving Business Growth
  • Gartner Summits
    Gartner Summits
    Outsourcing And Vendor Management
  • Gartner Summits
    Gartner Summits
    Portfolio Management & It Governance

Frequently Asked Questions about Beth Phalen

What company does Beth Phalen work for?

Beth Phalen works for Sfe- Southwest Foodservice Excellence

What is Beth Phalen's role at the current company?

Beth Phalen's current role is Senior Vice President, Operations at SFE- Southwest Foodservice Excellence.

What is Beth Phalen's email address?

Beth Phalen's email address is bp****@****ail.com

What is Beth Phalen's direct phone number?

Beth Phalen's direct phone number is (901) 416*****

What schools did Beth Phalen attend?

Beth Phalen attended Ferris State University, Harvard Business School, University Of Virginia Darden School Of Business, Gartner Summits, Gartner Summits.

What skills is Beth Phalen known for?

Beth Phalen has skills like Process Improvement, Management, Cross Functional Team Leadership, Strategy, Business Development, Leadership, Vendor Management, Program Management, Change Management, Pmo And Program Management, Business Planning, Profit And Loss Management.

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