Beth Phillips Email & Phone Number

Bradford, West Yorkshire, GB

Hamburg, DE

Main duties include:Leading the Global SAM service for centralised Group Countries and onboarding the other 8 Countries, starting with identifying software usage, and including them in some Group agreements to leverage discount opportunities, optimise contract management, and resource time.Manage Group software budget.Lead the SAM team – managing workloads.

Morley, Leeds, West Yorkshire, GB

Main Duties - Collaborating with relevant stakeholders on policies, procedures and processes for Global HAM and SAMResponsible for defining the strategy for managing external software audit engagements to protect the organisations reputation and minimising financial risk exposureEnsuring effective management of the asset database and that the content.

London, England, GB

Main duties - - Completion of BAU duties - Progressing software requests – either from stock, obtaining a quote to purchase or reserving Microsoft Products in VLSC - Progressing renewals where appropriate - Answering queries of software licencing through various technologies- Training/Assisting new colleague who hasn’t had experience of ITAM previously on.

London, England, GB

Main duties - Completing Starters, Leavers and mover tasks (Creating accounts, disabling accounts, changing users details) on a Rota basis (every other two days)Resolving/progressing incidents (Exchange related, AD account related, other software account related, hardware related - fixing hardware, booking engineers to fix laptops, replacing faulty.

Hull, GB

 Selecting, preparing for Proof of Concept to eventually implementation of a SAM tool Selecting/Creating a consolidated CMDB for all assets with IT Harvesting and updating the license database Maintaining the Software Register Hardware asset location and tracking Creating an ITAM space on SharePoint to maintain one place for all ITAM information.

95877 Bezons, FR

Configuration Manager (January 2013 – Present day) Service Asset & Configuration Management (Hardware Focused) Maintenance & Assurance of CMDB – Ensure CMDB records effectively managed and reconciled to numerous discovery tooling solutions.  Ensure account based SLAs pertinent to the SACM service are met on a monthly basis Manage 3rd parties to ensure.

95877 Bezons, FR

 Internal customer service Raising Change Requests, getting the approvals, completing certain workflows – creating, amending accounts, assigning hardware to a user, etc. Raising and closing incidents – password resets account unlocks, profile refresh, hardware replacements, etc  Software building of laptops and base units ready for assigning to new.

95877 Bezons, FR

 Ensuring Customer issues are dealt with efficiently Monitoring & Managing Incidents to ensure they meet the Service level Agreement Increase/decrease the priority of an incident when necessary Liaise with all 3rd party teams and other members of teams within the company when necessary for incidents to be progressed and resolved including Service.

95877 Bezons, FR

 Customer Service Logging Incidents with the information that the User provides to my best understanding Advising users of resolution of instant issues – Password resets, adding printers Database maintenance Informing Incident management of major incidents that I have logged so that the calls can be progressed appropriately Communicate with 3rd.

This company no longer exists due to the demise of Mortgage lenders at the beginning of the recession. Maintenance of data cleansing of customer data base  Assisting the Marketing and Sales Managers with analysis of data collected, along with collecting data on advertisements etc Conducting weekly pipelines (amounts of cases in each week) for lenders.

I was responsible for answering the phones to carers and potential clients. I arranged the diaries of all carers on the books to ensure our clients that needed 24hr care always had a carer they liked when they needed.I dealt with the recruiting of new carers - Interviewing, reference checking etc.I ensured any new clients were fully understood in what they.

Prince2 Practitioner, Project Management

Prince2 Foundation, Project Management

Software Manager

Iaitam, Iaitam'S Champ (Certified Hardware Asset Management Professional)

Education record

Education record

Education record

Education record

Key Skills Level 2 Application Of Number

Key Skills Level 2 Communication & Information Technology

Level 3 Nvq First Line Management

Education record

Education record

Foundation Bsc. Bsc/Ba, Science. Animal Behaviour And Genetics

National Deploma, Animal Management

As Levels, English Literature, Business Studies, Biology, Textiles