Provided routine scheduled services to assigned long term care communities and owned immediate issue resolution in those communities. Conducted customer training and drove utilization of key programs and services, meeting customer activity quotas and using CRM technology to ensure customer actions and follow up.• Successfully managed $7.2M book of business covering 25 accounts and 1,500 clients.

Developed territory to maximize client satisfaction and sales revenue through promotion of product, services and solutions. Proactively developed new accounts in addition to protecting and growing existing client business.• Grew account base by 10% through expanding current footprint and acquisition of new clients.

Worked with senior citizens and their families, to manage needs, resolve problems and address concerns associated with transition from private residence to retirement housing.• Developed system to streamline payroll and client donation records resulting in improved client and employee satisfaction.

Managed account relationships critical for growth and retention of annuity business in assigned complex corporate (Fortune 100) clients. Developed sales/service plans, prepared forecasting and participated with cross-functional HP teams to ensure total client satisfaction and full utilization of HP Technology Services portfolio.• Demonstrated sales excellence through consistent achievement of annual sales goals of $6.5M and 99% account retention.

Sold the full portfolio of Technology Services in assigned enterprise (Fortune 500) accounts. Developed and executed sales plans to ensure proper coverage and maximize account retention and growth. Managed client relationships including account calls, problem resolution, presentations and negotiations.• Negotiated competitive contracts to maintain HP foot print in assigned accounts, resulting in 99% retention of business.