• Lead Project Manager for 12-14 active client projects ranging from Drupal and WordPress website redesigns, ongoing website enhancements, digital marketing and branding projects.• Manage client communications, project budget, timeline and resourcing through the discovery, user experience, design and execution phases. Build and cultivate strong client relationships, resulting in contract renewals, frequent positive feedback, and company referrals for future work.• Collaborate with in-house teams, as well as globally-based production teams to produce high quality, innovative work, and ensure deliverables meet strategic objectives, timelines and budgets. • Coordinate closely with Directors of Account Strategy to identify new business opportunities, and support remediation of project or client issues.• Support hiring, onboarding and mentoring of Project Management team, and provide direct feedback on process, risk management, and client communications. • Oversee a team of nine Project Managers that are responsible for project lifecycle, from creation to close.

• Effectively managed an average of 30 advertising projects per week—from initial client briefing to development, production and launch of national digital, print and social media campaigns—for four of Discovery’s television networks: Investigation Discovery, Destination America, Velocity and American Heroes Channel. • Met bi-weekly with Marketing, Press, Social Media and Global Events clients to maintain an in-depth knowledge of each network’s brand and ensure that all creative was on brand and inline with their strategic business goals. • Collaborated with the Agency’s Account Executives, Creative Directors, Copywriters, Developers, and Production Managers to brainstorm and pitch creative concepts to clients. • Led weekly status meetings for over 20 Agency colleagues, reviewing client goals, project deliverables, project timelines, and creative specifications. Managed daily status reports and workload to ensure the Creative teams stayed on track and focused on the timely delivery of all projects.Project Highlights:• Drove creative development and production all of the digital, print, and out-of-home deliverables for the rebrand of the Military Channel to American Heroes Channel in Q1 2014, which led the network to achieve its highest rated week in March 2014.• Oversaw all digital projects for Investigation Discovery’s $3.5 million national off-air campaign for Secret Lives of Stepford Wives. Managed full scope of deliverables including: Standard Flash banners, Rich Media, Static, Search and Mobile units (displayed on websites such as Huffington Post, MSN, and Yahoo), “Ask Suzie Stepford” digital experience, Comcast and Rovi IPG’s, social graphics (Facebook, Twitter, YouTube, TVTAG), coded email blast, and download-to-own graphics.• Developed the Agency’s first step-by-step training guide for Marketing Photo Shoots and DLTO (download-to-own) graphics, which resulted in improved communication and workflow among internal teams.

• Managed LivingSocial's Merchant relationships post-promotion for 12 US markets (including Boston, Nashville, Memphis, and Chattanooga), with accounts totaling over $42.6 million in revenue.• Collaborated with Sales, Legal, Production, Accounts Payable and Customer Care teams to address complex issues and provide efficient and timely solutions for Merchant partners.• Promoted usage of LivingSocial Merchant Center, an online tool created for Merchants to view deal performance metrics, customer demographics and feedback. • Managed team and individual projects to improve the Merchant Services department, such as new product testing, coordinating cross-departmental shadowing, and training efforts. • Selected by the Director of Consumer Experience as one of four individuals to assist with structuring, training, and quality assurance monitoring for implementation of a new Merchant Services team in Tucson, AZ.• Consistently achieved exceptional marks on Key Performance Indicator (KPI) scores and ranked in the top 5% of the department.

• Responded to 100+ inbound contacts per day, educating LivingSocial consumers on deals and how to interact with the website and organization. • Interacted and engaged consumers on Facebook – including consumer support and ‘surprise & delight’ initiatives.• Collaborated with Social Media team to strengthen brand presence online and build community of users.• Identified ongoing trends and issues, and made recommendations to optimize the overall consumer experience.

• Monitored trends in social media tools and developed new and effective ways to leverage social media activities for clients.• Developed original content for clients’ social networking sites.• Assisted with project launch and project management.

• Designed promotional print media for lecture series and networking events at the Smith School of Business using Adobe design software.• Worked in partnership with the Dean of Undergraduate Studies, faculty, and staff to complete the final product.

• Developed and managed a comprehensive social media strategy to effectively promote events to the entire Maryland student body.• Ensured consistency of the Stamp brand throughout online venues.• Strategized with entire marketing staff to optimize potential results of advertising and promotional activities of student events.

• Managed an average of $1,000 in sales per shift on the cash register.• Delivered top notch customer service to a diverse client base.• Demonstrated effective persuasive skills in retail sales.