Beth Rickert Email & Phone Number

Tampa/St. Petersburg, Florida Area

Project-based or temporary freelance writing and training services.

Wrote magazine articles; supplied copy for public relations publications, procedures manuals and fundraising campaigns; developed organizational, procedural and fundraising strategies; edited organizational newsletters.

Teaneck, Nj

I provide training support for business restructuring projects to realize strategic operations improvements, support technology innovations, and ensure quality control. I empower local managers to meet aggressive workforce training timelines by producing innovative instructional programs and easy-to-use job aids that maximize learners' confidence, competency and compliance. By integrating cognitive behavioral theory and change management principles into classroom and remote training programs, I ensure that varied staff populations learn the systems, processes and service techniques that take standard operating procedures to a new level to meet and exceed business goals.

Melville, Ny

I develop and deliver training programs to support staff performance and ensure quality control. Recent projects include: advanced systems training for medical claims pricing personnel and claims auditors; quick-turnaround training modules and job aids to support the release of new system functions; targeted remedial soft skills training for customer service call center personnel; analysis and revision of technical manuals and job aids to support business goals of increased accuracy and efficiency; mentoring new hires to achieve their quick and successful integration into a fast-moving, complex training environment.

I designed, developed and directed highly customized training programs interlocked with business goals to introduce new business initiatives and maintain a premiere sales-through-service culture among a widely dispersed client-facing staff of approximately 21,000. I edited corporate staff communications to enhance their reach and effectiveness.

I developed, maintained and updated staff communications, including: field procedures manual, computer point-of-sale system training manual, staff newsletter, seasonal campaign publications (Meeting Guides), web-based trainings and classroom trainings on a range of topics including customer service, inventory ordering & maintenance, regulatory compliance, sales and marketing. I developed and delivered training for field pilot programs, including materials design, focus group facilitation, results analysis, and adaptation for company-wide launch.

Greater New York City Area

Facilitated weight loss meetings at Weight Watchers locations in Nassau County, New York. Handled administrative duties for a Weight Watchers Center.

Bethpage, Ny

As part of the Public Affairs Department, contributed to the production of industrial films and videos targeting the Department of Defense, other federal agencies, congressional committees, and the aerospace industry.