Beth Rinehimer Email & Phone Number

Seabrook Island, Sc

Short-Term Rental Compliance Manager and Code Enforcement

United States

Business licensing and Zoning permitting and Clerk of Court

United States

*Performed as the top sales producer of reservations • Created strong, trusting relationships with property owners and repeat guests. • Advised and suggested upgrades/changes to properties and carried through any owner requests• Documented and notified owners of maintenance issues and negotiated bids with vendors on their behalf when follow-up work is required within a strict timeframe and budget. • Met with, consulted, and on-boarded potential new property owners and rental guests. • Followed up on all reservation aspects. Trained new employees. Contacted guests personally upon arrival, during stay, and departure to attend to their needs and questions/complaints. Consulted with management to negotiate fair compensation when necessary. • Input vendor invoices ensuring timely payment and accurate billing to owners. • Reviewed and corrected monthly owner statements ensuring all earnings/expenses are properly documented. • Worked on-call for a large portion of out-of-office hours and weekends/holidays to provide 24/7 responses and excellent customer service and peace of mind to our guests and property owners. • Helped to implement new company policies to ensure guest responsibility and owner protection as well as application of and adherence to new Town of Kiawah rules and ordinances for rentals.

Johns Island, South Carolina

Pam Harrington Exclusives was sold to Sunset Rentals in 5/2021. Still worked in same position.

Johns Island, Sc

Successfully completed a 30-hour course and became licensed in the state of SC in Property Management. Managed numerous reservation and maintenance issues throughout the day while handling multiple ongoing responsibilities. Increased reservation sales. Followed up on reservation leads, fees due and past due. Responded to homeowners’ and guests' requests and questions. Trained multiple new employees. Became well-versed and highly knowledgeable in the Escapia Online Property Management, Glad To Have You, Vacation Rent Payment and NAVIS CRM software. Updated websites with pictures and descriptions for properties. Completed and received certification in Charleston CVB Concierge course. Handled concierge services for all guests. Greeted guests personally at check in/out and attended to their needs, requests and complaints. Documented maintenance issues as reported and followed up to ensure that the proper action was taken within an acceptable timeframe. Attended various vacation rental conferences to stay current with all the newest software and reservation techniques. Managed at least 15 long term properties personally including negotiating and renewing leases. Met with potential new property owners and on-boarded new properties and tenants. Worked on-call for a large portion of out-of-office hours and weekends/holidays to provide 24/7 responses and excellent customer service and peace of mind to our guests and property owners. Coordinated employee open enrollment and negotiated new health, dental and vision plans annually, including coordination of new hire paperwork.

Torrington, Ct

Collected all time punch reports and processed weekly payroll using ADP software. Followed up with disciplining of employees. Participated in Safety Committee meetings and Union meetings. Handled documentation and follow through with formal Union grievances.

Provide essential operations as the assistant to the Director of the Human Resources department for a 1,300 employee healthcare company with over 900 union employees in a total of 7 locations. • Assisted in playing a key role in launching the start of a successful healthcare company to take over 6 nursing homes out of bankruptcy and state receivership.• Maintain a solid knowledge and firm understanding of three separate Union Collective Bargaining Agreements for 6 facilities. Handle on-going HR related issues while making sure to follow company policy and union contract procedure.• Responsible for making sure all employees benefits were carried over without interruption and any and all changes from the previous ownership were handled correctly and promptly.• Responsible for all on-line job postings, scheduling and coordination of interviews and negotiated salaries and sent offer letters related to those postings.• First point of contact for all outside vendors and liaisons for employee benefits and 401(k) regarding any issues that may arise.• Coordinate and responsible for the Federal EEOC reporting annually.• Handled and coordinated the enrollment period and communications: from letters to employees prior to the enrollment period, to actual enrollment appointments with counselors, to post enrollment deduction adjustments and changes in benefits. • Play a key role in implementing, writing and structuring employee policies and procedures. Also created multiple HR Manuals for distribution throughout all buildings.•Implemented and wrote an Employee Handbook to be distributed to each new hire covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Hartford, Connecticut Area

Organized and maintained a schedule for six attorneys. Responsible for many levels of client relations, client billing/collections/aging, and deposits. Responded to client calls and greeted clients. Responsible for posting of seven attorneys’ daily time logs into billing system. Tracked all in-office photocopies, postage, long-distance phone calls, and on-line research billing to individual clients. Manually billed clients on a monthly basis. Handling of IOLTA accounts and transferring of monies. Responsible for daily deposits and tracking of payments received. Ensured that law library is kept current with new updates. Coordinated couriers and/or marshals to courts and other locations with time sensitive filings and materials. “Bates” labeled important documents. Continued to provide support for all team members, while being an assistant to one specific associate attorney.

Assisted with the management of retail store operations including opening and closing of store, employee supervision, scheduling and training, handling of registers and money, and daily deposits to the bank in cooperation with the Store Manager. Motivated and trained employees: supervised and motivated staff to meet and exceed goals. Set a high standard of personal productivity. Assisted in the training of employees in customer service/selling standards and basic retail operations. Communicated the store focus, priorities and workload to other employees so they were aware of important store issues. Provided feedback and coaching to employees on key behaviors to improve selling skills and overall customer service. Organized and coordinated multiple community relations events in which proceeds were given directly to the cause for which the event represented. Assisted in marketing of these events in local publications and websites to raise awareness. Created product excitement and knowledge: assisted in executing and maintaining merchandise presentation to standard. Helped to make store the most popular store for entertaining and gifting. Built operational excellence: upheld operational standards by adhering to company policies and procedures. Offered and implemented new operational ideas where fit. Assisted in meeting store financial payroll plans.

Responsible for all levels of patient relations, practice scheduling, office management, insurance and patient collections/aging and deposits. Coordinated dentists’, hygiene and staff schedules to maximize patient care and convenience while optimizing professional staff time. Retention of patients through booking of initial appointments, scheduling and planning further treatment. Established financial arrangements, coordinated insurance pre-authorizations and verified benefits. Encouraged continuing care with regular hygiene maintenance. Consulted with patients to be sure all costs were understood prior to treatment. Manually and electronically billed patients and submitted claims to insurance companies. Collected accounts receivables from individual patients and insurance companies. Assisted with marketing strategies in online presence, brochures, radio advertising, and print advertising.

Organized and maintained a schedule for three financial advisors, coordinated seminars, facilitated client relations, and executed administrative duties in multiple office locations. Prepared critical paperwork for clients’ investments with financial institutions to include funds deposits, transfers and verification of transactions. Solicited prospective clients, organized and facilitated meeting locations and logistics for company sponsored financial seminars and tracked post-seminar success. Scheduled office logistics for three financial advisors and staff at multiple locations.

Responsible for all levels of patient relations, practice scheduling and front office administration. Coordinated hygiene schedules and retention of patients through regular hygiene visits. Handled phone calls regarding insurance, billing, appointments and dental concerns. Part time dental assistant for an endodontist. Duplicated and developed x-rays, prepared and broke down operative suites, sterilized and maintained dental instruments.

Managed the ongoing needs of 30 on-going client websites and simultaneously coordinated 10 new website projects. Helped clients to develop marketing ideas and strategies for their online presence. Achieved a firm knowledge of the Internet and online marketing fields, HTML, XHTML, DHTML, JavaScript, and PERL programming languages. Project management: from initial consult through continuous account maintenance. Exceeded expectations set forth in project plans and Gantt charts. Established and maintained close client relationships with companies such as BIC, Sheaffer, and Duracel. Managed a team of six employees, organized team schedules and trained members in HTML. Conducted performance reviews and documented disciplinary actions. Developed a specialty in managing projects for museum and educational websites. Recognized by clients for outstanding performance and dedication.

Counseled Travelers active employees, retirees and disabled employees on their benefits in a call center team environment. Played an integral role in 2 critical committees: one to coordinate the reorganization of the department; the other was to plan the entire process for the upcoming open enrollment period for all of the Travelers benefits. Excelled in an intense training course gaining a strong background in employee benefits. Became knowledgeable on the subjects of: Health Insurance, Dental Insurance, Short and Long Term Disability Insurance, Health Care Spending Accounts, Life Insurance, Employee Stock Purchase Plans and 401K Plans. Assisted my manager in the scheduling of co-workers responsibilities. Volunteered for and successfully maintained individual projects while continuing to perform in all team duties. Received recognition from clients for outstanding dedication to customer service.

Mass Communications

Communications

Music, Voice Performance