Beth Rosser Email & Phone Number

New York, NY, US

• Manage customer success operations & engagement for New England enterprise accounts. Partner with customers, account teams, VAR, and management to ensure customers are maximizing their ROI and business goals are being.
• Monitor customer health by tracking product usage, support tickets, renewal status, and overall satisfaction.
• Manage and/or Assist: Quarterly Business Reviews/Executive Briefing Conferences, Office Hours, Professional Service Projects and various customer-focused initiatives (DLS OPS, CloudOps, DCE OPS). Drive all action items.
• Identify and escalate at-risk customers, while taking point on cross-departmental action items including development, product management, professional services, sales, and customer support.

New York, NY, US

• Manage customer success operations & engagement for a total of 60 New England enterprise accounts. Partner with customers, account teams, VAR, and management to ensure customers are maximizing their ROI.
• Monitor customer health by tracking product usage, support tickets, renewal status, and overall satisfaction. Report on these weekly with RM/SEM/Renewals Rep and minimum of bi-weekly to account teams.
• Manage and/or Assist: Quarterly Business Reviews/Executive Briefing Conferences, Office Hours, Professional Service Projects and various customer-focused initiatives (DLS OPS, CloudOps, DCE OPS). Drive all action items.
• Identify and escalate at-risk customers to the Risk Review Board, while taking point on cross-departmental action items including development, product management, professional services, sales, and customer support.

New York, NY, US

• Manage customer success operations & engagement for a total of 60 New England enterprise accounts. Partner with customers, account teams, VAR, and management to ensure customers are maximizing their ROI.
• Monitor customer health by tracking product usage, support tickets, renewal status, and overall satisfaction. Report on these weekly with RM/SEM/Renewals Rep and minimum of bi-weekly to account teams.
• Manage and/or Assist: Quarterly Business Reviews/Executive Briefing Conferences, Office Hours, Professional Service Projects and various customer-focused initiatives (DLS OPS, CloudOps, DCE OPS). Drive all action items.
• Identify and escalate at-risk customers to the Risk Review Board, while taking point on cross-departmental action items including development, product management, professional services, sales, and customer support.
• Accomplishments:o Selected to mentor new CSRs, member of the Proactive Service Committee, and nominated to act as a Gainsight Champion for CSR team. Promoted to Sr. CSR affective October 1, 2022.

New York, NY, US

Varonis is a leading provider of software solutions that protect data from insider threats and cyberattacks. Through an innovative software platform, Varonis allows organizations to analyze, secure, manage, and migrate their volumes of unstructured data. Varonis specializes in file and email systems that store valuable spreadsheets, word processing.

New York, NY, US

Operations Manger: - Delivered sales results and profit through conversion, payroll management, expense control, and shrink reduction. Completed all operational audits, weekly scheduling for employees, and operational reports. Trained new employees on company standards, customer interactions, and knowledge of product. Worked on how to best target key KPIs.

Supervised three children, a seven-year-old boy, and twin girls three years old. In addition to household cleaning, maintaining the schedule of events for children, taking to any extracurricular activities, and completing any other tasks.

New York, New York, US

Assisted customers with their shopping experience, through greeting, wardrobing, and answering any questions they may have. Maintained a constant inventory and supplies on the sale floor. Worked with visual merchandising and window displays.

Raleigh, NC, US

During my internship with the NCACCT, I helped organize and handle the Trustee Seminar, before and during the event. Handled guest registration and guest check-in, gathered social media content, helped speakers and entertainment, and worked with hotel staff to ensure a positive experience.

Collected images for social media content during the association's conference.

Fort Myers, FL, US

My responsibilities included greeting and helping customers, restocking and organizing inventory, keeping up with incoming orders and packages, answering any incoming calls, and helping with returns and purchases.