Bethany Ridgeway Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

United States

SmartBiz360 is your all-in-one solution for a comprehensive range of essential services. As a forward-thinking company, we understand that modern businesses and individuals require a diverse set of resources to thrive in today's dynamic world. That's why we've created a singular platform where clients can access a 360-degree range of services, from insurance, bookkeeping, payroll, and notary services to website design, social media management, travel bookings, data entry, and virtual assistant services.

Charlotte, Nc

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Charlotte, North Carolina, United States

• Prepared comprehensive financial reports, summaries, and statements, aiding in executive-level and board-member presentations and strategic planning.• Provided essential assistance during financial audits, compiling relevant documents and ensuring compliance with audit requirements.• Assisted in processing the onboarding of volunteers.• Leveraged strong organizational skills and effective communication to schedule, confirm, and optimize appointments, ensuring alignment with participant availability and preferences. • Orchestrated and led classes aimed at aiding senior adults in comprehending digital technology, encouraging socialization, and fitness.• Methodically reconciled accounts, minimizing errors and discrepancies while ensuring accurate financial reporting.• Collaborate effectively with finance teams, contributing to a cohesive and efficient financial operations environment.• Skilled at orchestrating daily operations with seamless efficiency, ensuring tasks are organized, deadlines are met, and the office environment remains productive.

• Initiated cold calls to potential clients to promote insurance offerings.• Kept customer records current and analyzed contract dates for renewal.• Organized social media and promotional campaigns.• Proficiently handled customer complaints and offered effective solutions to resolve issues.• Combines administrative prowess with a warm and welcoming demeanor, creating a positive and inviting office environment for both staff and visitors.• Initiated follow-up calls or emails to ensure customer satisfaction, gather feedback, and confirm the successful resolution of issues raised during the initial interaction.

Charlotte, North Carolina Area

• Processed agreements from customers involving various providers through broker-dealer.• Sustained client records within a CRM system and frequently sent marketing content via email.• Prepared client personal and business tax returns. Managed paperwork related to annual tax filing. • Oversaw staff records, managed payroll operations, and managed documentation for employee W2, 1099-NEC & 1096 forms for reporting of annual income and taxes.• Navigated the complexities of corporate procedures, policies, and documentation, guiding the office through regulatory and compliance challenges with finesse.

Byron, Ga

• Proficiently analyze financial data, identifying trends and discrepancies to provide accurate insights for decision-making.• Effectively liaise with vendors and suppliers, facilitating efficient invoicing, resolving discrepancies, and maintaining positive relationships.• Collaborated in financial forecasting efforts, contributing to accurate predictions of future financial trends and needs with CFO, staff, and board members.• Serves as a communication hub, liaising between teams, clients, and management while upholding the role of a responsible office steward who maintains order and ensures smooth operations.

Warner Robins, Ga

• Demonstrated expertise in sales and effective negotiation.• Able to build long-term client relationships by understanding the client’s needs and through regular communication.• Proficient in interpreting legal agreements, adhering to state regulations & protocols.

Warner Robins, Ga

• Collaborate closely with design teams to ensure print materials effectively translate visual concepts into tangible publications.• Skillfully create and execute layouts for various printed materials, incorporating typography, images, and graphics for optimal visual impact.

Byron, Ga

• Provided comprehensive administrative support to executives, including managing calendars, scheduling meetings, coordinating travel arrangements, and handling correspondence to ensure their schedules are organized and optimized.• Gathered, organized, and prioritized information for executives, ensuring they have relevant materials and data available for meetings, presentations, and decision-making. This includes researching and compiling reports, presentations, and briefing documents.• Acted as a primary point of contact for internal and external communication on behalf of executives. Screen and manage emails, phone calls, and inquiries, responding appropriately or redirecting them as needed.• Assisted in managing and coordinating special projects, initiatives, and events by collaborating with cross-functional teams, tracking project milestones, and ensuring timely completion of tasks.• Handled sensitive information with the utmost confidentiality and discretion. Maintain a high level of professionalism and ethics while working closely with executives, handling confidential matters, and making sound judgment calls.

Macon, Georgia Area

• A dynamic call center representative who approached each call with enthusiasm, actively listened to customers, and consistently delivered top-notch service while maintaining a friendly demeanor.• Accurately recorded and documented details of customer interactions, including issues raised, solutions provided, and any actions taken, to maintain a comprehensive record for future reference.• Input relevant information into databases or customer management systems, ensuring accuracy and completeness for tracking and reporting purposes.• Identified opportunities to recommend additional products, services, or upgrades that align with the customer's needs, contributing to revenue generation.• Assisted customers in scheduling appointments, consultations, or services, coordinating availability, and ensuring accurate scheduling details.• Provided technical assistance for products, services, or software, guiding customers through troubleshooting steps and resolving technical challenges.• Processed customer orders, tracked shipments, and addressed order-related inquiries, ensuring a smooth and efficient purchase experience.• Followed established call scripts, guidelines, and standard operating procedures to ensure consistency in customer interactions and the delivery of accurate information.• Managed multiple tasks simultaneously, such as handling calls, updating customer information, and using various software applications, while maintaining a high level of customer service.• Prioritize and manage call queues effectively, ensuring minimal wait times for customers and maximizing productivity during each shift.• Participated in training sessions to enhance product knowledge, customer service skills, and call-handling techniques, staying updated on industry best practices.• Managed challenging or irate customers with professionalism, patience, and empathy, aiming to de-escalate situations and find amicable solutions.

Macon, Ga

• Provided direct support to the sales team by leading, coaching, and motivating team members to achieve sales targets and exceed performance expectations. Assist in setting clear sales goals, tracking progress, and implementing strategies to enhance the team's overall effectiveness.• Fostered and maintained strong relationships with key clients, addressing their needs, resolving concerns, and identifying opportunities for upselling or cross-selling. Collaborate with the sales team to ensure exceptional customer service and a high level of client satisfaction.• Analyzed sales data and trends to provide insights for strategic decision-making. Prepare regular sales reports, forecasts, and performance metrics to assist in evaluating the team's performance and identifying areas for improvement.• Collaborated with the Sales Manager to execute sales strategies, initiatives, and campaigns. Implement strategies that align with company objectives and market trends, contributing to increased revenue and market share.• Assisted in training new sales team members, providing guidance on effective sales techniques, product knowledge, and customer relationship management. Identify skill gaps and coordinate training programs to continuously enhance the team's capabilities.

Associate'S Degree, Business Administration, 3.28

Marketing

Computer Programming