Team Leader - Network Analyst
Puebla De Zaragoza Area, Mexico
Coordinate staff responsible for monitoring communications network for global customer BP.Responsible for staff during shift, assignation of tasks according to expertise.Training new staff to utilise company tools to monitor, identify and report network issues as soon as possible.Conduct team meetings to update members on best practicesIn charge of high priority issues which causes high impact for the customer.Responsible for the coordination of different teams such as LAN, WAN, MPLS, Voice and Security teams to resolve network issues within agreed contractual SLAs.Coordination with field engineers and external providers when required.