Beth Stickels Email & Phone Number

Kings Hill, England, United Kingdom

Tonbridge, England, United Kingdom

• Created visual strategic project plans through the use of Paprika's interactive Gantt chart and utilising my project management skills.
• Planned and resourced the specification, development and testing teams to ensure that there is always a pipeline of agreed work that development can pull into the next software release.
• Led a Product team that represented; global accounting needs, new technical innovations, API integrations, customer expectations
• Organised global stakeholders to help determine the development strategy and ensure priority tasks agreed by the team are implemented in line with the development program and company vision
• Responsible for release management of all Paprika products; desktop, web-service, iOS and Android
• Liaising with Development & Testing leads to ensure timelines and development schedules are realistic and achievable.

• Responsible for the day to day leadership and management of 13 technical staff that make up the development, testing and layout departments.
• Led the teams responsible for the delivery of software change management tasks from infancy, production and release to market.
• Overcome barriers that the team faced to ensure that they are fully supported with their current tasks making them successful in meeting their objectives.
• Tracking the progress of all development activities, including customer bespoke requests, Issue resolution and change and release management of all Paprika products; desktop, web service, iOS or Android solutions.
• Successfully project managed 18 main software releases which includes over 750 change management tasks 145 patches which contained over 3000 bug fixes.
• Successfully led a project team, to achieve Integrated ISO 9001 & 27001 Certification.

North Greenwich, London

• Placed as Enterprise Maximo 7.5 Operations Lead for Capgemini, as part of their service integration for Tubelines and Transport for London, led a team of 5 Maximo Support Analysts.
• Accountable for managing the Maximo team and ensuring they were focused and motivated on the purpose and task of delivering a first class service.
• Managed the daily operations, ensuring the SI Service desk reflects the current status of WIP and resolution of all Incident Tickets and Service requests are within the agreed SLAs.
• Ensured the Maximo 7.5 application suite was fully monitored on a daily basis and the SharePoint Reporting site was updated with the results of the Health Checks.
• Created and managed the agreed Asset Management KPIs in the Reporting site ensuring KPIs were meeting the targets agreed by the Business.
• Enterprise compliance with TfL Service Management Framework covering daily/weekly/monthly meetings, SMART actions and metric based improvement tracking via SharePoint sites.

• Solely responsible for the provision of a helpdesk service and technical support for all CMMS Users.
• Provide a technical resource for the implementation and installation of new tools, development projects and CMMS (Computerised Maintenance Management System) upgrades.
• Support CMMS site wide training.
• Ensure correct compliance of data input and use of the system in line with business objectives and the Maintenance Strategy.
• Propose and implement minor CMMS functionality changes.
• Provide CMMS reports for the Engineering Management team and other system users.

• Lean Facilitator at Aylesford Newsprint Ltd supporting the Business Improvement Manager and the Management team in implementing a business improvement programme across the mill, using Lean tools and techniques.
• Delivered 5S training and ran 5 day 5S events with members of office staff through the organisation.
• Undertook 5s audits to encourage sustainment and embed culture change throughout the organisation.
• Team Leader for a business improvement project utilising the DMAIC methodology with an aim to transfer the outcomes to similar processes across the organisation.

Kent, UK

• After choosing to take 5 years away from work to raise my family, I returned back to work in 2010 for Aylesford Newsprint Ltd, during the implementation of their business change strategy where they introduced a Lean.
• Organised and lead conferences and meetings to meet team objectives and keep team focused on their goals.
• Designed and implemented a database for Change Management documentation and records leading to greater efficiency and cost savings for board meeting reports.
• Designed and delivered in-house website reporting system leading to professional presentation and reporting of expected benefits and progress of Lean Projects.
• Delegated where appropriate to develop team member’s delivery of training matrix improving productivity of department.
• Undertook assignments and projects thereby assisting Business Improvement Manager in effective time management.

Responsible for the implementation of Team, a new in-house database for the UK offices and migration of data between the old and new database.UK Super user for the database and responsible for the coordination of all UK employees training needs along with 1st and 2nd line support.Evaluation of time and expenses against project costs for the maritime sector.

3rd line support to Helpdesk International as part of the Companion International Team.Provision of training courses for Companion and related products.Author of user and administration manuals for Companion related products.Creation of templates and reports for an in-house CRM, SQL database, designed to suit individual business sectors.Provision of.

Assist with national 1st and 2nd line support.Responsible for daily tasks and operations carried out in London and field offices.Coordination to provide in-house training courses to new employees.Companion development to include production of templates and reports.Companion design to fit Business Area work processes.

Responsible for the sales and administration of all public and private training courses held by DNV Certification.Assist in the development, implementation and monitoring of the Training Services management system and revisions of the same.Issuing quotations for all new/revised enquiries for Certification Audits.Creation of cost analysis reports to reflect.

Solely responsible for the progression of Certification applications for DNV Units Worldwide.Responsible for initial identification of potential mismatch of proposed audit team with auditor records.Regular telephone and written correspondence with overseas offices.Preparation of reports for the General Manager and Client Support Services.

Prince2 Agile Practitioner, Project Management

Currently studying on their e-learning platform. On successful completion of the exam I will be a certified Prince2 Agile Practitioner.

Prince2 Practitioner Certified Professional

PRINCE2 Project Management Candidate Number: 1000121354 - lapsed

9 Gcse A-C Passes